Internet Reptile Recensioni 573

I have great trust in your service as if I have at anytime had anything wrong with my orders it was quickly put right all my live bugs arriving perfect condition they are clean and well packaged I would definitely recommend

Quick delivery, well protected product at competitive prices. Owner reached out afterwards to check all was ok with the order, a personal touch you get from very few online retailers.

Fantastic products and customer service, prices very good

Good looking insects, arrive well packaged and on time. Thankyou.

Have taken subscription payments in February and March and not sent products. Not responding to emails or other messages …

I’ve never ordered frozen before as I’m a first time snake owner.

I read the shipping info to make I knew how it worked and it said if you order and pay before 2pm that it’s dispatched the same day for next day delivery.

I ordered and paid Monday morning so it should have been dispatched then for delivery Tuesday. It was not dispatched until Wednesday and I was away Thursday and Friday. There was no option to ask the courier to leave it on the doorstep for my husband to collect only to redeliver so due to them not following their own policy I lost a £70 order of frozen rats and isopods for a bioactive set up.

I’d asked if they’d replace the items and was told no as I missed delivery - had I just gone out I’d understand but they didn’t adhere to their own policies, didn’t communicate the change of days to me and I’m not a mind reader so I don’t know what days they’d dispatch when not following their policy either.

Awful way to treat a new customer.
Use boss rat instead.

Very impressed how quick my order came. Price was excellent. Communication excellent. Tested and they all work. Will be my first port of call when looking for items now. Love the loyalty points to. Thank you internet reptile

Excellent price and products and the staff are very friendly and knowledgeable only place I use.

Recieved my prorep vivarium and realy happy with this product. Can't fault it in any way. Easy to build and very sturdy. This is new vivarium for our bearded dragon. Would recommend this product.

Great people, fantastic prices .always happy to help with great advice

On my first order I got some freebies. A lizard 🦎 key chain and some cute stickers which was a nice little surprise.

Good communication
Really very helpful
If your not to sure about something this shop will do it's best to help you
When my crested gecko arrived she was in excellent condition and really friendly right from the moment I got her, so I can tell she was handled frequently
Will defo be buying from here again

Easy to find what's available on the website, very good prices and amazing fast delivery. Well worth the order!

T5 UVB pro unit - amazing piece of kit, so simple to install, and only one wire, in place of my previous unit that had a huge driver and about 4 wires!
Efficient service, goods delivered timely and in good order thank you

⭐⭐⭐⭐⭐ Highly recommend – excellent products and customer service
I recently visited this shop to purchase a tortoise table and associated setup, and I honestly couldn’t fault the experience from start to finish.
The tortoise table itself is spacious, well designed, and thoughtfully laid out, giving plenty of room for my tortoises to move around comfortably. The substrate provided is the right consistency and clearly well suited for their needs, and the hides are fantastic — my tortoises absolutely love them and settled in straight away.
The basking bulb and heating element holder are very good quality and feel safe and secure, which is something I really value. The UV light kit is also excellent and completes the setup perfectly. Everything felt carefully chosen with reptile welfare in mind.
The shop itself is spacious and well stocked, with a great variety of items available. It caters for all types of reptiles, not just tortoises, and there’s plenty to browse without feeling cramped or rushed.
What really stood out was the customer service. The staff were genuinely lovely, very pleasant, and extremely helpful — happy to answer questions and offer advice without any pressure. It made the whole experience feel relaxed and reassuring.
I also really like that they have a reward points system, allowing you to earn points on purchases and redeem them for money off future visits — a great bonus and encouragement to return.
Overall, I honestly couldn’t ask for more. Great products, knowledgeable and friendly staff, a well-designed shop, and excellent customer care. I would happily recommend this place to anyone looking for quality reptile supplies.

Many thanks Janine

Excellent quality and customer service couldn’t be happier as a customer they are really helpful

Company didn't deliver an order for over 10 days. Had to chase for updates twice. I went to an alternative supplier and received the items the next day. When internet reptile finally got DX to deliver the package, the driver just dumped the parcel and ran, didn't even ring the bell or knock. I saw him through the window so went out to his van. He wouldn't accept that I had by now arranged with Internet Reptile and DX for the package to be refused on delivery and it returned to sender. I had to battle and in the end say that I wasn't the person at the address so I'm not accepting it. He said "just leave it outside your door then if it's not yours". He asked me for ID to prove I wasn't the person on the parcel. He eventually took the parcel back. I complained to Internet Reptile and DX and now, over a week later and another chase, have not heard anything back regards the complaint and request for info regards why the driver apparently obtained a signature and photo proof of delivery. Haven't heard a sausage. Not a bean. Speaks volumes about their customer service, or lack thereof and their attitude to poor delivery driver conduct with their valuables and live insect stock inside. What a shambles. Never spending my money with them again. Incompetent and irresponsible. Rude and ignorant staff. Dnt be fooled by their "loyalty money off" no wonder they need to coax people in to sticking with them if this is how they treat you and their property/live food. They have refunded the original money now the package is back. Lame! Need to do better! I'm sure there will be some generic response to this feedback here but how about getting round to the complaint and chase email I have sent, we're over a week since it was sent. Not holding my breath.

ordered medium dubai roaches, 16-20mm i got dubai roaches measuring 30mm plus, these are far too big for my pet was asked to take images confirm my order and was told what i received was correct, really? also signed up for a recurring subscription and was told it can be cancelled anytime via my online account page this was not the case, i cancelled this as they cant get order correct.

Hi

Thank you for sending the image. I understand your frustration with receiving roaches that appear larger than expected. The medium-sized Dubia Cockroaches should typically range from 16-20 mm and the sizing on the photo shows this to be the case. Could you confirm what size you were expecting? wish Trustpilot would let you load images.

It came within the time stated(2-4days)
The prices where phenomenal
The variety given to us was amazing and made it hard tge choose the best ones
My Leo absolutely loves everything I brought for her
I love that there was section dedicated to one specific animal so it made it easier to find things
I will definitely be purchasing from this website again