Lloydsbank Recensioni 39

Lloyds International, extremely slow processing for overseas transfers here's a catch "if they permit it"? I can see why they have such a poor level of customer service when you get a response like that. Banks in developing nations are alot better organised. It can take a week or more for an international transfer , yet Stanbic can do it in hours. Fraud department have nothing better to do but delay transferring funds. My wife had to show our WhatsApp conversations to prove what the funds were for. They are acting like they are doing us a favour they are not. You've just lost two long standing customers.

Utter rubbish service. They sent bankers cards to my old address even after we changed the address online. They closed our local branch so had to do everything online but even then couldn’t perform the simple task of changing address. Lloyds bank don’t deserve customers.we have decided to close all our accounts and move to Nationwide.

Terrible, lost my application details. Tried to be added as a trustee to a bank accounting waiting over 4 weeks, tried calling them and all they say do you have a reference when you applied. Sooner I leave the bank the better

In general I've had a reasonable service from Lloyds but recently I've had enormous problems renewing a fixed term deposit. The old deposit expired and I applied for a new one more than 3 weeks ago. I've telephoned regularly and been given misleading information at virtually every stage. It's been impossible to talk to the onboarding team who are dealing with my application. I'm just at the point of giving up and closing my account with them.

I have had an account with with LLOYDS BANK International for almost 20 years. I have had no complaints for all of that time. Till now. For the past few months I have been unable to log onto internet banking because the call back verification service is not working properly. I have had to call the phone bank numerous times, each time being told that the problem is mine and I need to follow a whole bunch of steps to try and resolve it. Which I have done and still nothing changes.
They have no other way to offer verification. I am unable to access my account and am also unable to do online purchases using my card as, you guessed it the callback verification is not working.

I called again today, Jan 27, 2026. This time I was told that the problem is my phone network. I cannot receive callbacks on my US nr's because I am not in the US. Funny it did not even work when I was in the US???
I am at my wits end. I hope someone higher than a phone bank agent( no offense meant) reads this review and actually tries to help. I am about done with this bank.

Internet service down since a day ago and not due back until end of day.

Staff were polite and friendly, especially Lisa. I needed to make a large withdrawal, process was explained and transaction carried out efficiently. Lisa went out of her way to help, and did what she said she was going to do.
A credit to Lloyds Durham Branch.

Initially it went all right.I had to open an account with them after moving to the UK many years ago.Customer service was friendly and banking was easy however they charged me 5 pounds monthly and that was over 15 yrs ago! At one point I went overdrawn by 86 pence and the telephone customer assistant said my penalty for this would be more than a 100 pounds!Luckily I could ask a face-to-face assistant and she told me there was no penalty.
My mother-in-law who has become a widow recently has been experiencing massive issues with her pension transferred from her late husband's account in the last 3 months leaving her with no money on the account.Luckily the family could help but imagine elderly/vulnerable people not being able to access their money??!!
Considering their charges they are not helpful or caring at all.

The staff in the Huntingdon branch, and in particular Tina Mason, went out of their way to sort out a very worrying fraud issue for me. Tina managed to completely solve the problem and was very reassuring. The person on the phone in the fraud department - whose name I didn't get, unfortunately, was also exceptionally efficient and helpful.

Rude, arrogant, and extremely incompetent. You'll find no bank like this!

Customers need to ensure they raise official complaints against this trashy organisation, by email, to create a paper trail; once a final reply has been received, refer Lloyds to the Financial Services Ombudsman, where you may be due compensation, as a result. It costs Lloyds £600 for each complaint a customer raises with the FSO, and any decision made by the FSO is legally-binding and any compensation order must be paid.

I feel very sorry for spending so much time to open an account at Lloyds International. How can such a bank survive? You better avoid.

It took a few weeks to open an account. Finally I received a welcome letter with my account numbers. But a few days later, I was told there was a ‘minor error’ in the account numbers. How can that happen?! Was the letter hand-typed?

When I transfer money from my UK bank using the sort code and account numbers provided, I was charged 2% or 2.5% as fees. This is ridiculous. Then I was told I could use the IBAN which is no fee. This is a trap!!!

I thought they offer stock trading services and asked them by email. They misleadingly referred me to their UK based service which I then find out it’s NOT offshore. There is no stock trading services at Lloyds International but their staff were trained to mislead their clients. The related banking authority should look into this practice.

The only product available now is Fixed Deposit. Surprisingly, a brand new application was required. I had to fill in all the information and I have already submitted a few weeks ago. For a joint account, I have to fill in two applications from scratch. Now I have been waiting for s Six days and it is still pending. With no exception in my tenth of years of experience, fixed deposit can be completed instantly online or at the counter.

I found customer service helpful whenever I spoke to them and for the narrow services on offer I found them fine. Their online service is a bit clunky but it works which is what matters, though you do need to make sure you can recieve calls to get a security code when logging on.

The poor aspects are it doesn't seem very integrated with the rest of Lloyds banking group. There's no wider access to products and services resulting from being a customer of Lloyds International.

What was disappointing and which annoyed me was getting a message just before a fixed deposit matured telling me they had lost their licence for my country of tax residence leaving me scrabbling around to get a new account somewhere else. Maybe it was a decision out of the blue but I am guessing a decision to abandon a market by not renewing a licence isn't a spur of the moment decision and so they could have given their customers there some warning.

Their customer service app has no continuity of agent, and if it’s too hard they flick you back to the bot. I was contacted by their Fraud team about suspect transactions and was made to feel like I was comitting a crime. I’m opening a Santander account, and moving all my direct debits, transactions, etc to Santander or use Wise and Revolut. Lloyds sounds good on paper, but the people staffing and ‘delivering’ their customer service are derailing the bank’s business. When I challenged the unbelievable mix of bot and CS Agent messages and shoddy replies I was served with an auto response for ‘fraud’ or ‘dispute’ which needed discussion, I was flicked to the auto ‘complaint specialist’ on the app who never responded or answered my questions.

I require Lloyds Lloyds Bank International to respond to emails. Do they do that? Four days have passed & it would seem not. There really is nothing premier about Lloyds Banking International Premier Account.

Lloyds International Banking - Foreign Currency Account. When trying to sign in to your account, and after entering your memorable data, you then HAVE TO receive a phone call with a lady giving you a code. However, it appears it has never occured to this bank that some people are not always in range of a phone signal. I work offshore and rarely get a phone signal so therefore I CANNOT ACCESS MY OWN ACCOUNT!!! As much as I complained they still do not offer any another means of receiving codes eg: Authenticator, E-Mail or even Whatsapp. Nope, they could not care less that you cannot access your own account. PS: neither can you contact them by e-mail...just bloody phone numbers. Crap security system they have...archaic.

Completely unreliable account. Completely unreliable app. through the years! Completely unreliable customer service throught years of suffering !! Worst ever in my life experience! This account or going back to Stone Age ? Better Stone Age ! Shameful!

My account gets blocked every other time I try to access though the internet for no reason and requires me to call in to reset everything. This is complicated by the fact that they do not work 24/7 so if you are locked out of your account after they go home you are fubar until the following work day. I have complained about this many times and always get the same response "please clear your cookies", which of course never works.

In summary: one ends up paying a fee to use the ATM card, a currency conversion fee (both over 2.5%) and a fee if one falls below the minimum balance for an account that allows trouble free user access once every three or four attempts - the failures requiring a call in and subsequent sitting around for 20-30 minutes while the issue is resolved.

It did not used to be like this. I don't know what changed in the past 12 months but whatever they have done to the system needs to be undone because it has ruined the online banking experience.

AND, the Android app is atrocious. It crashed my phone OS every time I tried to open it or sign in. I had to remove it after a week of trying different fixes.

They deserve zero marks. The associates team is not responsive and takes forever to provide simple bank statements.

They only reach out to you when they are renewing your investments.

Lloyds Bank International is impossible to deal with. They use old, outdated technology to authenticate your details (who uses non encrypted SMS for important documents these days?) long delays in replying to e mails and want too much sensitive personal information from you. I’ve been trying to open an International bank account for over a month now and I’m an existing Lloyds customer.

A truly appalling onboarding service…