Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 2 stelle su 5

The initial experience was OK, staff were friendly and the installation went off without a problem. The quality of the product though is very poor. The door handles lost their metallic finish after a... Leggi di più

Valutata 5 stelle su 5

Bought the CLEO sliding mirrored wardrobe. Build quality was excellent- fairly heavy which reflects that. Assembly instructions were well written making it a fairly simple build. The delivery lads wer... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We paid extra for the fitting service as we had two sets to be installed. The guys doing the installation grafted all day long, very hard workers indeed. Both of our children are thrilled with them... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Brilliant company. My original choice would have taken too long so I was sent a link showing in stock alternatives. After only a two week wait my wardrobe was fitted today by two very professional men... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di mobili per camere da letto

Scritti dall'azienda

Modern, high quality and trendy furniture, free delivery most of England and with highly professional assembly service


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

249 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(249)

0 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Having previously purchased a couple of…

Having previously purchased a couple of large wardrobes, chest of drawers and bedside cabinets, I had no hesitation in returning for a second chest. Great quality item delivered on time and put together on site by two polite and efficient delivery chaps. Have already ordered another chest of drawers for delivery next week. That should tell you all you need to know regarding my experiences with this company. Superb service and a delight to do business with.

1 marzo 2022
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

Thank you so much for leaving such a lovely review! It was our absolute pleasure to assist you💓

Valutata 5 stelle su 5

I absolutely love my wardrobe with…

I absolutely love my wardrobe with sliding doors.
It holds everything I need, looks great and is well built.
I paid to have the wardrobe assembled and installed, worth every penny. The workmen were great, friendly helpful and efficient.
I would definitely buy again from this company.
It’s so refreshing for everything to go well.
Thank you 😊

23 febbraio 2022
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

We’re so happy to hear you had a great experience💓

Valutata 5 stelle su 5

Excellent product at a good price

Excellent product at a good price. Guys who assembled the wardrobe were very polite and professional.

18 febbraio 2022
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us💚

Valutata 5 stelle su 5

Very rare for a service to be seamless…

Very rare for a service to be seamless but this was. The wardrobe is great quality exactly as described and photo. Install team first class also.
would definitely use them again

8 febbraio 2022
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

Thank you for your kind words, We’re grateful for your feedback.

Valutata 5 stelle su 5

Bedroom cupboard

From start to finish a pleasure doing business with this company
Could not fault anything

6 febbraio 2022
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

Thank you so much for your five-star review. We are delighted to hear that you had a positive
experience with us🤎

Valutata 5 stelle su 5

Excellent

We highly recommend this business . Having just moved into a new house we have ordered many different kinds of furniture from other company and were disappointed with them ( some didn’t deliver on time , we had items missing from some delivery’s too) all except Instrument Furniture .
Instrument furniture were easy to order through in their website , we had sliding wardrobes in two rooms with mirrors , two chest of drawers and side tables to be delivered and assembled . We are kept up to date about delivery . They were delivered on time , the two delivery men who were also assembling the furniture were polite ,friendly and followed distancing rules. They just got on with it . They took their time and were very hard working, the wardrobes etc were put together really well and we love the quality . Will definitely order from this company again .

Big thank you
Wendy Oldrey

2 febbraio 2022
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture


It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at Instrument receives your feedback – they’ll be thrilled to hear your kind words💓

Valutata 5 stelle su 5

Perfect

Where to start. I purchased a Cleo Wardrobe. Great communication all my questions answered the same day. The team came it fit it on time. Took there shoes of at the door. Got straight to work. Job done.
Looks better then the pictures.
Thank you all at Instrument.

31 gennaio 2022
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

We’re so happy to hear you had a great experience. Your review made our day!

Valutata 5 stelle su 5

Fantastic, very happy

Yesterday I had a large Cleo sliding door wardrobe delivered and installed. I got it for a great price in the sale and I am not disappointed it looks great and the quality is fantastic for the price. The guys who delivered and installed it were fantastic. Polite hardworking, clean, customer focused, smashing guys! A credit to the company. I highly recommend this company and will definitely look at them first in future when needing new furniture. Thank you.

20 gennaio 2022
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our product and service💓 Our whole team works very hard to keep our customers happy.

Valutata 5 stelle su 5

Legends!!

Bought the CLEO sliding mirrored wardrobe. Build quality was excellent- fairly heavy which reflects that. Assembly instructions were well written making it a fairly simple build. The delivery lads were sound and gave us a couple of helpful tips. Communication was excellent throughout and delivery was hassle free. I lit the shelves and rails ul using lighting kits bought from IKEA and I have to say the end result - the wardrobe looks amazing. I dont normally give 5 stars however I will buy from Instrument again - LEGENDS!!

4 gennaio 2022
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

Thank you for your kind words! We’re grateful for your feedback💓

Valutata 5 stelle su 5

Great quality and fast fitters - wow!

We paid extra for the fitting service as we had two sets to be installed. The guys doing the installation grafted all day long, very hard workers indeed.
Both of our children are thrilled with them, for once we think they may keep their bedrooms tidy.
Value for money for furniture 10/10, the fitting service is a little expensive but well worth saving all the hassle of doing it yourself so i'll give that a 10/10 too.

4 gennaio 2022
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us.

Valutata 5 stelle su 5

Great experience

Great experience with my purchase from Instrument, easy to talk to staff about my order and on delivery the driver opened the boxes to check the product was in perfect condition before leaving. Would recommend!!

20 dicembre 2021
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

Thank you so much for your feedback. We are really glad that you enjoyed our product/service🌟

Valutata 5 stelle su 5

Good service, Good product

All round service very good. Wardrobe of a good standard and looks the part. Fitters kept us informed of arrival time and very efficient. Company arranged for the fitter to return to amend the internal hanging space arrangement very promptly. After sales service perfect.
I would recommend.

17 dicembre 2021
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

Thank you so much for the great review! We’re glad to hear you had a great experience with us🌟

Valutata 2 stelle su 5

Very difficult and frustrating building process

So we were quoted 200 pounds to build the furniture, given our IKEA efforts from before we thought we'd be fine..

Firstly they wouldn't take it up the stairs, they informed us that we would have had to pay for the full service for that to happen. This is quite uncommon compared to industry standards..

Then we tried to build it.. every quoted timeslot was actually multiplied by 5. All in all it took us around 8 weekends to build a chest of drawers, 2 side tables and a wardrobe.

Certain screws weren't very good for the furniture, and when we bought our own, this was where it sped up our time a lot.

The way in which it gets you to build the furniture is very strange, e.g lots of gluing, instead of giving you a wooden piece they give you 4 wooden pieces to stick together etc

The final product was ok but everything is misaligned slightly and it's difficult to fix..

All in all, wouldn't buy it again from instrument but clearly from the other reviews if you're willing to pay a lot for building you might be ok.

16 dicembre 2021
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

Hi

We are sorry you found assembly difficult on the wardrobe. However we can not be responsible for ones assembly skills. We show manual instruction on each wardrobe so customer can decide if they are happy to take this on. If not - we have assembly service available to take hassle away. Our wardrobe assembly is priced competitively and we also give 2 additional years of warranty if assembled by us. People usually find this tremendous value.

Also we have included in the email video instructions for you how to assemble wardrobe, chest and bedside. There is only so much we can do on such case.

Apologies once again for inconvenience

Valutata 5 stelle su 5

Fantastic service and quality furniture

I can honestly say the service we have received from beginning to end has been out of this world. They answered all my questions leading up to the purchase. We paid for installation and that was worth every Penny. The lads who came were pleasant polite and very efficient in building the furniture. They were done by the time I would have built half of the wardrobe. The quality of the furniture is excellent and when they had finished it blew mine and fiancée mind in just how good it looked. Family have seen it and thought just the same. We have had a house adapted for my disabilities and this has just put a very nice touch to our room and makes it a room we can be relaxed in. Thank you so much for everything you have done

14 dicembre 2021
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

Reading this review made our day! We appreciate the fantastic review and are glad we could be of service💓

Valutata 5 stelle su 5

Bedroom set with assembly service

We purchased a bedroom furniture set with assembly for a rental flat in the City of London. The furniture was fairly priced and the sales approach unpressured. The delivery & assembly team provided an excellent service. They overcame really difficult unloading and restricted parking as well as delivering the furniture to the 4th floor with the lift out of service.

They were positive, cheerful and polite despite the challenges. A refreshing “can do” approach.

We would look to buy from Instrument again and would not hesitate to recommend.

8 dicembre 2021
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

Thank you so much for your kind words! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you🙌

Valutata 5 stelle su 5

This company were recommended by my…

This company were recommended by my daughter for wardrobes.

Following my order I was kept up to date and a convenient delivery date arranged.

Really happy with the installation and quality of the wardrobe.

6 dicembre 2021
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

Thank you for the great review! We’re so happy you loved your experience💓

Valutata 4 stelle su 5

Fantastic wardrobes

I have used this company a few times and the first was over 4 years ago. The quality and fitting is excellent and I just love the style of my Wardrobes… .. I would not go anywhere els. The price is great along with the quality…
I’m very happy with them . You also get 3 years
Warranty if you have them fitted for you…

6 dicembre 2021
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

Thanks you for the review and for being such a great customer🌟

Valutata 5 stelle su 5

Fantastic new bedroom furniture.

We are really pleased with our new bedroom furniture, the team delivered and installed our new furniture quickly and efficiently.

The service from the Instrument team has been great, we had our delivery and instillation with in 3 weeks, the installation team cleared up all the rubbish and checked we were happy before leaving.

The furniture looks great and has given our bedroom a modern fresh look.

1 dicembre 2021
Non scritta su invito
Logo di Instrument Furniture

Risposta di Instrument Furniture

Thank you for posting your positive review. At Instrument, we value your time and always strive
to provide fast and efficient service🌟

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più