Hello Instrumart Team, great customer support team. Calls were answered and directed with the proper technical teams. All teams were well informed with product knowledge and responses were fast. Thank... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I needed a instrument for a booster pump for a fairly large wash down system. my main concern was having the capability to precisely control the flow switch at minimal flow so the booster pump did not... Leggi di più
I really appreciate that your staff is willing to work with me on finding products that my clients need and is also willing to work with me to ship to US postal priority service cutting the cost for... Leggi di più
Our purchase was delayed which could have caused problems for us. Instrumart staff were very helpful in finding a solution and communication was great. We were able to use a rental unit until our equ... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Instrumart is a leading supplier of Test & Measurement instruments with headquarters in South Burlington, Vermont. Instrumart is a global company with local roots. We are a member of the Lake Champlain Regional Chamber of Commerce and Vermont Businesses for Social Responsibility. We have also been on Inc. Magazine's list of the fastest-growing private companies in the United States for five of the past six years. Vermont Business Magazine named Instrumart one of the Best Places to Work in Vermont and one of Vermont's 10 fastest-growing businesses over the past 10 years. We are accredited by the Better Business Bureau and have been awarded their highest rating (A+). We offer honest, up-front pricing on our website and on the phone. Our staff includes twenty two Applications Engineers to help you choose the right product for your application. We only sell products that we believe are a good value for our customers.
Why Instrumart?
Scritti dall'azienda
- Free Lifetime Technical Support
- From pre-sale support to help you choose the right product for your application to post-sale support to help you use the product correctly, Instrumart's experienced Applications Engineers are here to help. For free. For life.
- Free Shipping on Orders > $1,000
- Most orders $1,000 or more ship free. $11 flat shipping charge for orders under $1,000. Delivery within the contiguous US only. Hazardous items and items over 75 pounds excluded. Distributors, Resellers and OEMs excluded.
- Best Brands in Test & Measurement
- Rosemount, GE, Ametek, Fluke, Honeywell, FLIR, Ashcroft, Megger, Partlow, & Yokogawa. These are just a few of the over 150 Test & Measurement brands we sell and support.
- Best Price Policy
- Instrumart is the low-price leader for name-brand industrial instruments. But every once in a while, another company offers a product for less. If you find a better price, please give us a chance to match it. Why? Because for the same low price we offer Free Lifetime Technical Support from our staff of engineers and a generous return policy if your purchase doesn't suit your application. If the price is too low, we'll politely decline to match it. So you have nothing to lose!
Informazioni di contatto
35 Green Mountain Drive, South Burlington, VT 05403, Stati Uniti
- 1-802-863-0085
- sales@instrumart.com
- instrumart.com
4,8
Eccellente
2042 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Flexible and accommodating staff and policies
I really appreciate that your staff is willing to work with me on finding products that my clients need and is also willing to work with me to ship to US postal priority service cutting the cost for shipment to Guam...
Many companies have so many rigid policies that I do not enjoy working with them. But you have an accommodating staff and flexible policies which is highly appreciated. Please don't change.
4 aprile 2025
Controls Instrumentation
Website is very helpful with detailed information readily available.
Engineering support was knowledgeable and helpful for equipment and applications information.
On previous projects, responsive follow up support was providedl
1 aprile 2025
Dead stock caused by delayed delivery
Due to delayed delivery of some of the ordered items, orders from customers have been cancelled and the items are held in stock.
1 aprile 2025
Risposta di Instrumart
Hello Byong-Ho,
Thank you for taking the time to share your feedback. We sincerely apologize for the delay in delivering your order. We understand the impact this may have had on your business—especially with customer cancellations and the stock concerns.
Our delivery timelines are based on the most accurate information available at the time of ordering. However, they are subject to change by the manufacturer, and unfortunately, these changes are beyond Instrumart's control. That said, we make every effort to keep our customers informed as soon as we receive any updates. In this case, I see that our customer service team promptly notified you of the delay, and were ultimately able to ship a couple of days ahead of the revised schedule.
We truly value your business and appreciate your understanding. We hope to have the opportunity to serve you again in the future.
Best regards,
Lindsey Dion
Order Management Team Lead
AE changed my order…
AE invested time to assist me. However, the AE made changes to the specified equipment without consulting me, changes that will seriously affect the effectiveness of the project.
27 marzo 2025
Risposta di Instrumart
Hello,
Thank you for your feedback. We appreciate the opportunity to support you and are sorry to hear you were dissatisfied with the outcome. Our Application Engineer worked closely with you, including multiple phone calls, to confirm the project details and ensure the equipment matched your original specifications.
We understand that your application needs have since changed. Our team has been working with our suppliers to find a solution that better suits the updated requirements. Your success is important to us, and we're committed to helping however we can.
Best,
Lindsey Dion
Order Management Team Lead
Knowledgeable technical/engineering…
Knowledgeable technical/engineering staff was very responsive to questions after the sale. Order packed very well, received earlier than estimated.
20 marzo 2025
Great Customer Service
My contacts at Instrumart were extremely helpful when dealing with a cartridge heater delay from the factory. Their responses were prompt, informational and always friendly.
14 marzo 2025
They quoted me my software support…
They quoted me my software support contract months in advance. Saved it and added a reminder in my calendar a month before it expired. Issued the PO and the order was completed in a few days. Very smooth and painless.
7 marzo 2025
Easy to get a quote and serviced as quoted
Easy to get a quote and the follow through is as stated.
6 marzo 2025
John Arnoldy the Application Engineer…
John Arnoldy the Application Engineer was extremely helpful finding what i needed.
28 febbraio 2025
Very knowledgeable and personable…
Very knowledgeable and personable staff. Everyone I dealt with great and updated me thtough the entire process.
25 febbraio 2025
Every one went out of there way to help…
Every one went out of there way to help me with my problem. I needed a part that they did not have in stock so they took it off a new meter they had in stock to get me going the next day. Very happy to see old fashioned customer service. Thank you.
21 febbraio 2025
Customer Service is very responsive and…
Customer Service is very responsive and the people are great!
17 febbraio 2025
Fast and effective attention
Fast and effective attention, additionally very technically trained to resolve queries
13 febbraio 2025
Instrumart is my go to supplier
Instrumart is my go to supplier for flow monitoring equipment. Their website is easy to navigate and my request for quotes is always fast. Communication is great with order confirmation and shipping email updates. I always know when I can expect my equipment. This allows me to accurately schedule with my customers.
11 febbraio 2025
PIE 525B Thermocouple & RTD Calibrator
The device I recived appeared to be out of calibration.
The unit was sent back for evaluation.
The device was confirmed and and returned promptly. The root cause of the issue found and clearly explained.
Will certainly consider Instrumart for future purchases.
3 febbraio 2025
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