I would not recommend this company — they do not stand by their products. I purchased a full house lot of expensive tapware from them, and two taps began leaking. I emailed Stephen (the owner... Leggi di più
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Scopri cosa dicono le persone
Great Company with great product. I have found dealing with both Chris and James an easy and enjoyable experience. They provide all required information and respond in a very timely manner. Honest and... Leggi di più
A special thanks to Helvier and James for their outstanding service. Highly knowledgeable in their field. Always took the extra time to show us all options so that we could make an informed decision... Leggi di più
L'azienda ha risposto
Our experience eight years ago with In Residence purchasing tapware was superb in all aspects. Recently we required a replacement tap part and James made the entire process a breeze with sending the p... Leggi di più
Dettagli dell'azienda
- Ristrutturatore di bagni
- Negozio di forniture per il bagno
- Negozio di mobili
- Esperto nella ristrutturazione di cucine
- Negozio di articoli da cucina
Scritti dall'azienda
We offer luxury English Perrin & Rowe kitchen taps and Italian sinks, as well as bathroom mixer taps, basins, baths and showers in traditional and contemporary styles online for New Zealand, in Auckland, Wellington, Christchurch, Dunedin and other areas.
Informazioni di contatto
219 Great South Rd, 1051, Auckland, Nuova Zelanda
- 09 309 3023
- sales@inres.co.nz
- inres.co.nz
Le persone hanno visualizzato anche
I would not recommend this company
I would not recommend this company — they do not stand by their products.
I purchased a full house lot of expensive tapware from them, and two taps began leaking. I emailed Stephen (the owner) with a video showing the issue — he responded quickly at first, asking for my courier address. I replied immediately… then nothing.
A few weeks later, I followed up by email — still nothing. I called multiple times over several weeks — no answer. I spoke to someone else at Inres who was great, understood my frustration, and promised to pass on the message — still nothing.
I even contacted their head office, but they didn’t want to know and told me to deal with Inres. Now, more than two months later, nothing has been done.
I’m left with a house full of expensive tapware and no warranty support. Extremely disappointing service and a complete lack of follow-through.
Superb customer service…
Our experience eight years ago with In Residence purchasing tapware was superb in all aspects. Recently we required a replacement tap part and James made the entire process a breeze with sending the parts via overnight courier and providing clear instructions - it made for a simple job for this DIYer! Many thanks James and team for your outstanding service and affable approach. We’ve been telling all our friends!
The service James and Helvier gave was…
The service James and Helvier gave was outstanding. James went above and beyond. He made the whole project enjoyable and easy. I couldn’t recommend them highly enough.
I found In Residence to be extremely…
I found In Residence to be extremely helpful and informative when it came to choosing my kitchen tapware. As we are not on mains pressure there were a few things to take into consideration. I went with the Perrin and Rowe Ionian 2 hole bench mounted mixer in satin brass that I love.

Risposta di In Residence
Door handle purchase
The service that the team provided was impressive: speedy, efficient and unfailingly polite. Well done!
I had a great experience shopping with…
I had a great experience shopping with In Residence! James has been so helpful and attentive throughout the whole process. And I am very happy with the products received:-)
We contacted by on- line and checked…
We contacted by on- line and checked out the options for Cabinet handles for our bespoke new Vanity. Once ordered we were kept in touch with the freighting arrangements and delivery time.
Really good service during Lockdown.
Thank You
Extremely helpful and great at keeping…
Extremely helpful and great at keeping in touch and finding solutions.
Great advice and service a real…
Great advice and service a real pleasure to deal with
Very efficient service and product…filter
Very efficient service and product delivered promptly.
Very good service and product
Always a pleasure to work with
Always knowledgeable, prompt and a pleasure to deal with.
Great service and advice
Great Company with great product
Great Company with great product. I have found dealing with both Chris and James an easy and enjoyable experience. They provide all required information and respond in a very timely manner. Honest and reliable.
Amazing Service + Unique Products
In Residence have truly been a pleasure to work with! Helvier's emails with updates on our orders were a delight to receive...she is interested in our project and genuinely seems excited about the products we ordered. In Residence went above and beyond during the first lockdown, when they ordered our shipment from the UK without a deposit from us, just so they could get the shipment on the water before hitting delays. This was extremely appreciated!

Risposta di In Residence
I love your products and the service is…
I love your products and the service is fantastic. My order arrived the next day. I thoroughly recommend 'In Residence' for quality and service.
We are a joinery factory in…
We are a joinery factory in Christchurch manufacturing high end bespoke joinery for clients - we recommend In Residence being friendly & easy to deal with - product quality assured

Risposta di In Residence
fantastic service and product.
fantastic service and product.
cheers

Risposta di In Residence
received great advice and a true…
received great advice and a true interest in what i needed and was trying to achieve. really good service .

Risposta di In Residence
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