Complicated, Expensive and Bad Support
Overly complicated interface and logic and bad customer support. The links they generate are done by Javascript, so if you decide to cancel, you will loose all the links. In fact to cancel you subscription, you are required to delete all your projects and the JS file from the site. They promise to give you 100 credits and a refund if you take the onboarding tour with them, so i did to see is this software can help. You will not get either. Not only it's not helpful but after we decided to cancel and asked for a refund, they stopped responding.
In general, the tool is not worth it. It has a very steep learning curve, it's expensive and the promise they gave you is not true. My recommendation, look for other similar tools. There are many and way better.
Risposta di Inlinks
Hi,
We're genuinely sorry to hear about your experience with InLinks and truly regret that it didn’t meet your expectations.
Customer satisfaction is extremely important to us, and we take feedback like yours very seriously. Our support team is constantly monitoring customer messages and always ready to help. If you didn’t receive a response or felt unsupported, that’s certainly not the experience we aim to deliver.
Regarding the refund and onboarding demo: we 100% honor our policy to provide both credits and a refund for users who complete the demo session with us. If that was not your experience, we’d love the opportunity to investigate and make things right. Please contact us via our website's chat on Inlinks.com with your account details so we can assist you directly.
Also, we want to clarify that while our JavaScript automation makes implementation seamless, we do provide the option to export both internal links and schema for users who prefer to manage things manually or decide not to use the JS code. This ensures you’re not locked in and still retain the value of the work you've done.
we hope you’ll give us the chance to resolve this properly.
Best regards,
The InLinks Team