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2,6

Scarso

TrustScore 2.5 su 5

15 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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2,6

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(15)

7 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Zero customer service

I wish I had seen this page before ordering from In Dreams bedding. My parents recently purchased an adjustable bed and needed non-standard sized sheets. Placed an order for £80 wot]rth of sheets which were really poorly quality - literally ripped along a seam line. Tried contacting them on two separate occasions to request a replacement with absolutely no response. Terrible customer service. Definitely do not recommend this company

1 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Money down a rabbit hole

To say that I am disappointed with the service I received from this company would be an understatement. I ordered 4 bedsheets from them and when they arrived, 2 of the sheets had literal holes in them. They were so badly made, there is no way they could have been quality checked.

The other 2 sheets were better made but still poor quality. They were fitted sheets and the elastic was loose so I knew they wouldn't stay in place.

When I emailed to complain about the quality, the seller responded with an apology saying they had a new member of staff. Not a good excuse as their work should still have been quality checked but I asked for a refund and left it at that.

This review wouldn't be on here if I had received my money back after returning the items. Over a month later and I have had to go to my bank to complain as there was no sign of my money. Really disappointing because even for a small business, that timeline is unacceptable.

Please do better because if the quality of both your products and customer service are horrendous, you really need to rethink your operations.

4 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Brilliant service

Brilliant service. Normal fitted sheets from the high street ‘popped off’ our adjustable electric bed so I rang In Dreams and straightaway the seller knew what I needed. The mattresses are an odd size. I ordered four sheets, £4 delivery, brilliant, arrived in two days! Very impressed, thank you.

28 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

Slow delivery, zero customer service

I ordered 2 small single sheets for an adjustable bed in grey stripe. They took about a week to arrive, however the wrong colour were sent.

I had thought the wrong size was also sent, so I emailed customer service (well, it's just one man actually) To ask for the right ones in the right colour. He replied 3 days later saying he was sure he sent me grey (he really didn't).

Anyway, long story shorter, I ended up phoning him and we agreed the size was correct, but the labels on the sheets really did say white and souls be grey.

I was told he would put the grey ones in the post and enclose a returns label for the white ones... I'm still waiting a week later.

I did email him again to enquire where my grey sheets were and he told me they were delivered on 5th Jan. He even sent me the tracking information.... for the WHITE sheets! No sign of getting the correct ones, so definitely can't recommend.

15 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

very good shop

very good shop, although not cheapest, but still decent. I found a sheet size not available in other places, and it is made to very high quality, far beyond what i would expect, i already came back for another shopping, and will probably be back again.

1 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

Give them a wide swerve pass

I will never use this company or recommend them.
After ordering a special adjustable be last week I discovered that I needed special size sheets so I decided to order through in dreams bedding, they boast fast reliable service 100% customer service ashored what rubbish by the 2nd August I had heard nothing from them except a confirmation of order email. Today 2/8 I emailed them by midday now concerned I rang got told they had to wait on one item to come in but order was dispatch and my tracking number would be sent over straight away by 3pm no email I rang again this time I got told the order was delayed as they had to make the sheets on the factory floor, and he was sending my tracking number whilst we spoke and was informed it was on 48 delivery I said had his web site said that adjustable bed sheets have to be made then I would have gone else where as I needed the bedding for Saturday.
Now 16.00 hrs still no tracking email,
The bed I ordered has arrived and in place but No bedding to put on it so it looks like I will need to go out and find a stockist in the city off Glasgow.

2 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

He uses Pony Express

Ordered Mattress protectors 2’6”” x 6’6”” for adjustable bed on 20 June they arrived 10 July. Tried emailing and regular phone calls without response and they finally arrived almost three weeks later.The web site says fast shipping, which century is this company in.

Not able to review product yet as had to find others quickly so bed could be used

10 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Custom sized sheets, of great quality, and service with a smile

Having purchased sheets in a custom size before, which have NEVER bobbled and won't if you wash them on their own or with other similar sheets, I recently had to purchase again. As previous, the gentleman I spoke to was kind, helpful and very willing to help. I would ALWAYS recommend this company, especially if you've got an extra large bed like we do.

10 maggio 2022
Non scritta su invito
Valutata 1 stelle su 5

Poor quality

Poor quality. Supposedly "Hotel Quality" fitted sheets.
Bought 2 fitted sheets, both bobbled on first use.
Contacted seller. He insinuated that it was my fault for washing it together with the wrong type of other items.
Apparently sold "thousands" of the sheet I bought in the last 3 years and only once has it bobbled. Again, blamed it on the lady.

I will not be buying any more from this store.

Terrible experience. Should have given the money away.

5 novembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Buyer Beware

Buyer Beware this company will not replace faulty items and so purchasers loose money. They also seem to edit reviews on their site so bad reviews are not visible and everything has 5 stars.

20 ottobre 2021
Non scritta su invito

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