This company if you can call it that. Bad business practices. Doesn't reply to emails. Need to stop saying contact us, you clearly are not responsive.
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Charged for order that was never delivered. Indigopetco will not respond to any inquiries about the order nor provides a refund. UPDATE: Item was received three months after ordering, and it looks... Leggi di più
L'azienda ha risposto
Omylem jsem na tomto webu provedl objednávku. Hned jsem psal e-mail s žádostí o zrušení, ale obchod vůbec nekomunikuje. Poslali pouze falešné sledovací číslo DHL („label created“, zásilka nikdy odeslá... Leggi di più
Ordered their suction cup toy. Supposed to last and be durable. In under 48hrs, my 4mo old puppy destroyed it. The suction never worked. The rope was easily frayed. I wrote customer service through th... Leggi di più
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Scritti dall'azienda
Help us Save the Animals! Founded to help insure that homeless and abandoned pets receive the love, shelter, and veterinary care they desperately need.
Informazioni di contatto
Stati Uniti
- Contact@indigopetco.com
- indigopetco.com
1,9
Scarso
77 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Order never arrived, no refund given, they ignore your emails and block you on social media
Saw something that looked really nice bought it for my mother as a birthday present, not only did it never arrive, they never responded to any e-mail except on my 5th e-mail - which they didn't offer any help or offer a refund they just told me it's on the way and it's been literal years.
Tried reaching them over social media, what do they do? They block you. Yes, instead of offering to help they straight up block you. All the positive comments are allowed to stay and all the negative ones are removed with customers blocked.
They are scum with no regard for their customers, if your order gets stuck somewhere, good luck ever getting what you bought or any sort of refund.
Good luck blocking people on TrustPilot, Indigopetco.
9 aprile 2021
Non scritta su invito
Risposta di Indigopetco™️
We are deeply sorry to hear about your experience and sincerely apologize for the frustration you've faced. It is completely unacceptable to feel ignored and unsupported after placing an order, especially when it was intended as a meaningful gift.
We strive to provide quality service and are committed to addressing situations like this. Please reach out to us directly at contact@indigopetco.com with your order details so we can investigate this matter thoroughly and work towards a resolution.
Your feedback is important and helps us improve. We truly value our customers and are committed to earning back your trust.
Sincerely,
The IndigoPetCo Team
The suction cup dog toy I bought broke…
The suction cup dog toy I bought broke in 5 minutes. The company has since then ignored all of my emails and dms trying to get a refund. I feel scammed.
15 marzo 2021
Non scritta su invito
Risposta di Indigopetco™️
We’re truly sorry to hear about your disappointing experience with the suction cup dog toy and the difficulty you’ve had reaching us. It’s never our intention to leave our customers feeling unheard or dissatisfied.
Please reach out to us directly at contact@indigopetco.com with your order details, and we will make every effort to resolve this issue promptly, whether through a refund or replacement.
We appreciate your feedback and are committed to improving both our product quality and customer service to better serve you and all our valued customers.
Sincerely,
The IndigoPetCo Team
Please do NOT purchase from this…
Please do NOT purchase from this company! I have been trying to return the suction toy since it was purchased. It doesn't work!! I've emailed the company too many times to recall and they have yet to respond. It's not like these items are cheap...very sad and disgusting that they would not even care to reach out. They don't care about the pets that we love nor the people who have tried to support this business...nothing worse than not giving a damn!
11 marzo 2021
Non scritta su invito
Risposta di Indigopetco™️
We are truly sorry to hear about your frustrating experience and apologize for the lack of communication you've encountered. It is never our intention to leave a customer feeling ignored, and we understand how disappointing this situation has been.
Please reach out directly to us at contact@indigopetco.com with your order details so we can resolve this matter promptly. We are committed to ensuring our customers receive both quality products and attentive service.
Thank you for bringing this to our attention. We appreciate your feedback and are dedicated to making this right.
Sincerely,
The IndigoPetCo Team
Horrible toy and customer service
Horrible toy and customer service. Suction did not work properly & no response from company after several emails. I have a toy that we cannot use
23 febbraio 2021
Non scritta su invito
Risposta di Indigopetco™️
We sincerely apologize for your disappointing experience with the suction toy and our customer service. It’s unacceptable that your concerns have gone unanswered, and we understand your frustration.
We want to make this right. Please reach out to us directly at contact@indigopetco.com with your order details, and we will work to provide a solution, whether that’s a replacement or a refund.
Your feedback helps us improve, and we truly value the opportunity to make this right.
Sincerely,
The IndigoPetCo Team
I wish I could leave a 0/5 for the tug…
I wish I could leave a 0/5 for the tug toy. Does not suction well, plastic broke into pieces within an hour, rope frayed with the first bite. Complete waste of money. So mad I was scammed. Dont be me, dont but any of their products.
9 febbraio 2021
Non scritta su invito
Risposta di Indigopetco™️
We sincerely apologize for your disappointing experience with the suction toy and our customer service. It’s unacceptable that your concerns have gone unanswered, and we understand your frustration.
We want to make this right. Please reach out to us directly at contact@indigopetco.com with your order details, and we will work to provide a solution, whether that’s a replacement or a refund.
Your feedback helps us improve, and we truly value the opportunity to make this right.
Sincerely,
The IndigoPetCo Team
DONT MAKE THE MISTAKE TO ORDER ANYTHING…
DONT MAKE THE MISTAKE TO ORDER ANYTHING FROM THIS JOKE OF A COMPANY. I made an online order for my dog on 20th of December and I have no idea where my parcel is still. I’ve been trying to contact them for more than a month, yet I have received no replies to my MANY emails whatsoever. I even tried Instagram or their Facebook page, still nothing. I WANT MY MONEY BACK IT IS A SCAM STAY Away
7 febbraio 2021
Non scritta su invito
Risposta di Indigopetco™️
We sincerely apologize for the frustration and inconvenience you've experienced with your order. Not receiving your parcel and being unable to reach us is absolutely unacceptable.
We are committed to resolving this issue. Please contact us directly at contact@indigopetco.com with your order details so we can investigate this matter and work towards providing a refund or a resolution as quickly as possible.
Your feedback is important, and we take situations like this seriously. Thank you for giving us the opportunity to make things right.
Sincerely,
The IndigoPetCo Team
Dog pull toy never received
Ordered a pull dog toy weeks ago and still haven’t received it. I don’t even know if this is a real company or if they stole my money. Very unprofessional
1 febbraio 2021
Non scritta su invito
Risposta di Indigopetco™️
Hello! I have sent a request for your order information so we can get this sorted out for you!
Not the best experience, but they made it right
Update on 1/11/25 - I'm changing my review to 3 stars because after about 2 years (2023 I think), and one final email complaint, i was refunded my money. I do appreciate that.
Wish I could rate 0. Almost 2 months and still haven't received my custom fleeces. They don't respond to any emails, messages or comments and I'm pretty sure they have deleted comments. Save your money.
28 gennaio 2021
Non scritta su invito
Risposta di Indigopetco™️
We’re very sorry to hear about your experience and completely understand your frustration. We strive to provide quality products and timely service, and it’s disappointing to hear we’ve fallen short in your case. We apologize for the delay with your custom fleece order and the lack of communication.
We’d like the opportunity to make this right. Please reach out to us directly at contact@indigopetco.com, and we will do our best to assist you promptly. Your feedback is valuable, and we’re committed to improving our service to better serve our customers. Thank you for bringing this to our attention.
Ordered 3 of the suction cup toys and…
Ordered 3 of the suction cup toys and my Pitbulls love them! It keeps them busy all day and makes me feel better when I have to leave them for work.
20 gennaio 2021
Non scritta su invito
Risposta di Indigopetco™️
Thank you so much for sharing your positive experience! We're thrilled to hear that your Pitbulls love the suction cup toys and that they've been keeping them entertained while you're at work. It's wonderful to know our product is making a difference for both you and your pups!
If you ever need anything else or have any questions, feel free to reach out. Thank you for being part of the IndigoPetCo family!
Warm regards,
The IndigoPetCo Team
I have a lab and it doesn’t hold up for…
I have a lab and it doesn’t hold up for even a second
1 gennaio 2021
Non scritta su invito
Risposta di Indigopetco™️
We’re sorry to hear that the product didn’t hold up as expected, especially for your lab. We strive to provide durable products for all pets, and it’s disappointing to hear this wasn’t the case for you. Please feel free to reach out to us at contact@indigopetco.com, and we’ll be happy to assist you further. Thank you for sharing your feedback – it helps us continue improving our products and service.
Wrong item, no phone number and no replies to any emails
I ordered a Large Halloween dog costume. I was VERY careful to make sure I chose Large; the only choices were Large and Small.
When I was emailed the Order confirmation it said Small, so I emailed them that I ordered a Large. No reply.
I get a USPS shipping notice and email showing product is a Small. I email them again, telling them I ordered a Large, and because something was shipped, I needed an exchange. No reply. I emailed AGAIN, still no reply. This was 10 days ago.
I should have read the reviews before ordering. Most likely they don't even have them in Large, so they just send something. Either way, this is horrible customer service, basically non existent.
When I go online now, there's a choice of Large, Medium and Small. Not sure that makes any difference, but confirms there could be an issue with this site/company.
Not sure who I am more disappointed in, me for ordering from this company, or the company for providing terrible customer service. They have no problem posting updates on their site about orders being placed (probably fake) but can't reply to customer issue.
19 ottobre 2020
Non scritta su invito
Risposta di Indigopetco™️
We sincerely apologize for the frustration you’ve experienced with your recent order. It’s disappointing to hear about the issues with receiving the wrong size and the lack of communication you faced while trying to resolve the matter.
We take feedback like yours very seriously and are committed to making this right. Please reach out to us directly at contact@indigopetco.com with your order details so we can promptly assist you with an exchange or refund.
Your concerns have been heard, and we’re actively working to improve our service and communication. Thank you for bringing this to our attention, and we appreciate your patience as we strive to do better.
Sincerely,
The IndigoPetCo Team
Suction Cup Dog Tug Toy Scam
Ordered the Suction Cup Dog Tug Toy over a month and a half ago. Every time I tracked the order it said it was at a USPS store in another state for that whole month and a half. I have reached out to costumer service multiple times and have yet to hear back. I did, however, finally receive the toy today (the wrong color, but still got the toy). The Suction Cup Dog Toy does NOT suction to the floor like it is supposed to. Not only did I waste my money on this toy, but I also wasted my time and now my dog can't even appreciate the toy.
6 ottobre 2020
Non scritta su invito
Risposta di Indigopetco™️
We’re very sorry to hear about the delays and issues with your order. Receiving the wrong color and a product that doesn’t work as expected is incredibly frustrating, and we apologize for the inconvenience you’ve experienced.
Please reach out to us directly at contact@indigopetco.com with your order details, and we’ll work to make this right, whether it’s a replacement or refund. Your satisfaction matters to us, and we’re committed to improving both our product quality and customer service.
Thank you for giving us the opportunity to address this, and we appreciate your feedback as it helps us do better.
Sincerely,
The IndigoPetCo Team
They steal your money
Order 69111
It's been more than 2 months and I didn't received my order yet. The USPS tracking number that they provided me state that the order is still in their facility. I don't know how many emails I send them and they never reply back. They don't have any phone numbers or customer service department. This is a lesson to 1st look in the BBB website before make a purchase with a company. Dont let IndigoPetco.com steal your money.
3 ottobre 2020
Non scritta su invito
Risposta di Indigopetco™️
Hello, so sorry for the delay! your order was delivered on September 7th 2020.
You will be ignored should you have any issues whatsoever!
Ordered their suction cup toy. Supposed to last and be durable. In under 48hrs, my 4mo old puppy destroyed it. The suction never worked. The rope was easily frayed. I wrote customer service through their website, twice. No response. I wrote their gmail account, twice. No response. I wrote their Instagram page 3 times. No response. Biggest waste of money. Please so not purchase from this company who refuses proper customer service care. I'll be contacting the BBB for further investigation.
25 aprile 2020
Non scritta su invito
Risposta di Indigopetco™️
We are deeply sorry to hear about your negative experience with our suction cup toy and the lack of response from our customer service team. This is not the experience we want our customers to have, and we apologize for the frustration this has caused.
We take product quality and customer satisfaction seriously and want to make this right. Please reach out to us directly at contact@indigopetco.com with your order details, and we will work to resolve this issue promptly, whether through a refund or a replacement.
Thank you for bringing this matter to our attention, and we are committed to improving our service and ensuring every customer feels valued.
Sincerely,
The IndigoPetCo Team
Never got my order
Ordered a product a month ago. No update, no product has arrived. Have emailed them twice and got no response. Left comments on their Instagram which they just delete. DO NOT BUY.
Update: I love that it took them nearly 5 years to respond to my review. If that doesn’t tell you what you need to know as a consumer, I don’t know what else will. LOL.
19 aprile 2020
Non scritta su invito
Risposta di Indigopetco™️
We are truly sorry to hear about your experience with your order. Waiting for a month without updates or responses is completely unacceptable, and we apologize for the frustration this has caused.
Please reach out to us directly at contact@indigopetco.com with your order details, and we will make resolving this issue our top priority. We are committed to ensuring you receive the service you deserve and will work to either locate your order or issue a refund.
Thank you for giving us the chance to make this right. Your feedback helps us improve, and we appreciate your patience.
Sincerely,
The IndigoPetCo Team
Took my payment and sent nothing
This company took my payment and hasn’t sent my products or responded to my emails... do not buy from them!!
14 aprile 2020
Non scritta su invito
Risposta di Indigopetco™️
We sincerely apologize for the frustration you've experienced regarding your order. It’s never our intention to leave a customer feeling ignored, and we are committed to making this right.
Please reach out to us directly at contact@indigopetco.com with your order details, and we will prioritize resolving your issue by either locating your order or issuing a refund.
Thank you for your patience and for giving us the opportunity to address this matter. We value your feedback and are working to improve our service.
Sincerely,
The IndigoPetCo Team
I would give 0 stars if possible
I would give 0 stars if possible. The shipping was awful. Took 30 days. The toys are cheap. Suction doesn’t even stay on the floor. Rope was so tiny and not even the color I ordered. Do not buy. This company is shady. I wrote comments on their Instagram and they delete them and then block me instead of trying to make things right.
23 febbraio 2020
Non scritta su invito
Risposta di Indigopetco™️
We’re very sorry to hear about your disappointing experience. We strive to provide quality products and reliable service, and it’s clear we missed the mark in your case. We apologize for the shipping delays, product issues, and the frustration you’ve experienced.
We take feedback seriously and want to make things right. Please feel free to reach out to our customer service team at contact@indigopetco.com, and we will do our best to assist you further. Thank you for sharing your concerns — your feedback helps us improve.
SCAM !!!!!!
SCAM !!!!!!! I ORDERED THE WRONG SIZE AND ASKED HOW TO RETURN IT, THEY EMAILED ME BACK INFO, I SENT IT BACK, AND NEVER GOT MY REFUND AND THEY STOPPED RESPONDING TO MY EMAIL !!!!!!!!!!!!!!!!
Do not EVER buy from them !!!!!!!!!!!!
21 febbraio 2020
Non scritta su invito
Risposta di Indigopetco™️
Please email us your order number to contact@indigopetco.com if you sent us a return we will absolutely refund you! So sorry for the inconvenience! Please give us the opportunity to make it right!
Do not order from this company
Took long time to ship, bogus tracking number provided, no response to emails.
20 febbraio 2020
Non scritta su invito
Risposta di Indigopetco™️
We sincerely apologize for the delay in shipping and the inconvenience caused by the tracking issues and lack of communication. This is not the experience we want for our customers, and we are committed to making it right.
Please reach out to us directly at contact@indigopetco.com with your order details, and we will work to resolve this matter promptly, whether that means locating your shipment or issuing a refund.
Thank you for your patience and for giving us the opportunity to address this issue. We value your feedback and are committed to improving our service.
Sincerely,
The IndigoPetCo Team
A SCAM!!!!
Never received my order! Bogus tracking number! Never returned my email! Do not give them your money!
18 febbraio 2020
Non scritta su invito
Risposta di Indigopetco™️
We sincerely apologize for the delay in shipping and the inconvenience caused by the tracking issues and lack of communication. This is not the experience we want for our customers, and we are committed to making it right.
Please reach out to us directly at contact@indigopetco.com with your order details, and we will work to resolve this matter promptly, whether that means locating your shipment or issuing a refund.
Thank you for your patience and for giving us the opportunity to address this issue. We value your feedback and are committed to improving our service.
Sincerely,
The IndigoPetCo Team
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