Image Gang Recensioni 68

TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

I had an amazing time at the jewellery workshop! The whole team at image gang are so welcoming and offered help every step of the way! Isabelle is so sweet and incredible at her job. I’m absolutely go... Leggi di più

Valutata 5 stelle su 5

COME BACK!! High quality, affordable pieces, I’ve been a customer since before IG blew up and they’ve always been consistently great with customer service, prompt deliveries etc. I recently mispla... Leggi di più

Valutata 1 stelle su 5

Bought the sweetheart huggies which cost £22 pounds. They lasted 3 weeks before clasp broke, I didn’t tug or treat them harshly they are just poor quality. I emailed them about this and got no respons... Leggi di più

Valutata 5 stelle su 5

I absolutely love Image Gang. Have now bought several pieces from here and have been very happy with each piece. Everything is packaged beautifully and arrives quickly. The jewellery is fabulous, last... Leggi di più


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

68 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

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Valutata 5 stelle su 5

Love love love

Love love love
Image gang, always my go to place for jewellery. Weather that be everyday statement, occasion etc. Quality is amazing, prove is reasonable, shipping is quick. Over all a great shop to shop for jewllery for both adults and children. Highly recommend

1 dicembre 2021
Non scritta su invito
Valutata 2 stelle su 5

Not great

I bought two pairs of earrings from this company. They look way too shiny and fake in the flesh. They also caused a reaction in my ears which after some persistent use, subsided. But most annoyingly, one pair has already gone green. The company claim they are tarnish free but this hasn't been my experience.

22 ottobre 2021
Non scritta su invito
Logo di Image Gang

Risposta di Image Gang

Hey Daniela,

We're sorry to hear that you haven't had a good experience.

Our jewellery is gold filled, nickel and lead free meaning it shouldn't tarnish or give a reaction, it sounds like you may have received a faulty pair on this occasion.

I have checked with the customer service team and we can't seem to find any communication from you regarding the faulty item. Please do drop us an email at liz@imagegang.co.uk so we can sort this for you.

We'd love the opportunity to resolve this issue and look forward to hearing from you.

Valutata 5 stelle su 5

Listennnnnn I loveee this brand 10/10

Listennnnnn I loveee this brand 10/10
I’ve brought 2 pairs of earrings so far and I can’t wait to purchase more!!
I receive text messages when there’s a deal and discounts so able to purchase at a discounted price, but truth be told the jewellery I’ve brought at a discounted price is worth the full price. 100% facts. I’m so happy to support and wish the owners nothing but success!!
Congrats on the concession in Selfridges! The quality and designs are great because they look and even sound like real gold (when the earrings clink together lol). I also love that the bit that goes into the hole in your ear is designed like real gold earrings which I love and adds to the authenticity of the style! Even the delivery package was tooo cute, my second pair came in a cute pink satin branded pouch. The attention to detail is on point! I’ve had a great buying experience and will continue to be a loyal customer. Go purchase your jewellery NOW!

14 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

Always gorgeous quality and amazing service

You can't go wrong with Image Gang - beautiful pieces, affordable, always on time, always gorgeous quality. I have bought a few pieces from Image Gang and they've become staple items that don't fade in quality. Definitely recommend!

1 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

😍😍

I just love the image gang jewelry. It's so beautiful and the quality is very good. I have ordered quite often and have never been disappointed once. Please keep up the good work.
Much love🥰

(Since english is not my native language please excuse my mistakes😅)

27 settembre 2021
Non scritta su invito
Valutata 1 stelle su 5

This ain’t it… Really bad quality jewellery

Really bad quality jewellery. Actually so disappointed… Spent over a £100 on a ring, couple necklaces and a keychain and it’s all tarnished to the point that it’s brown and the ring turns my finger green and the necklaces caused a massive allergic reaction on my neck and the gold plating comes off we easily that the neck of white t-shirt I was wearing one day was orange. It was actually so embarrassing. I contacted them - they took no fault or blame, no apologises but they did send a new chain which does the exact same thing. I actually wish I hadn’t wasted my money. I don’t believe it’s 18k gold plating or nickel free at all. I wish I could leave this review directly attached to their brand but of course they don’t have that.

19 agosto 2021
Non scritta su invito
Logo di Image Gang

Risposta di Image Gang

Hi Kisha,

Thankyou for taking the time to leave your feedback, I'm so sorry to hear your experience has left you unhappy so far.

We’ve reviewed the communications between yourself and the team, and can see Liz had expressed how sorry we were you experienced this issue with our jewellery before sending you a new one right away. There doesn’t seem to be any further communications regarding this purchase or any past purchases in our mailbox but if you have received faulty products please do contact the team and we’ll have this sorted out just as quickly as last time.

All our jewellery is Nickel free and is either gold plated, gold filled or solid gold. This is very important to us as this lessens the risk of our customer having reactions to our jewellery (plus it is required by law to do so), and we've managed to make this possible for all our pieces by testing them and being 100% transparent in our communications on our website.

Again we apologise you’re experience hasn’t been the best, and for taking the time out to contact us so we can improve on our products.

Valutata 5 stelle su 5

10/10

I have so much love and respect for Image Gang. Not only are their products beautiful and size inclusive (cmon!) but their customer service is exceptional. I had an issue with the plating on a ring I purchased a few months ago, I raised this via email with IG and the following morning a replacement ring arrived. I’ve never known customer service quite like it! Responsive and caring. This experience means I’m certain to make further purchases and recommend the brand wherever possible! Big love 🙌🏼X

P.S months after purchasing I still get compliments on my Image Gang pieces!

5 agosto 2021
Non scritta su invito
Valutata 1 stelle su 5

I was really excited to receive my…

I was really excited to receive my image gang jewellery but have been so disappointed so far. Cheap quality, terrible customer service. Also, I ordered the Kill them with kindness necklace. It caused an allergic reaction in a couple days. They advertise as hypoallergenic and nickel free when this is clearly not the case. It caused a rash to form around my neckline, clearly a reaction due to the necklace. When I messaged customer service asking for a refund or an exchange the person I spoke to was very unhelpful and dismissive of the allergy. They said is was probably caused by something else and said they weren’t responsible, even though the red, stinging, itchy rash that’s currently formed in a line around my neck is 100% from their jewellery. Never ordering a necklace from this place again.

19 luglio 2021
Non scritta su invito
Logo di Image Gang

Risposta di Image Gang

Hey Adrianna,

Thankyou for taking the time to leave your feedback, I'm so sorry to hear you were unhappy with the service you received.

Making sure all out jewellery is Nickel free is very important to us as this lessens the risk of our customer having reactions to our jewellery (plus it is required by law to do so), and we've managed to make this possible for all our pieces by testing them and being clear on our website about the metals and finishing's we use. We've had very few customers contact us regarding reactions so we're very surprised to hear about your experience.

We understand not all customers are the same so we're investigating further into your case internally to see if there are any improvements that can be made. We can also see you have made previous orders with us and not had an issue before which is great. We offer our Barely There collection which is 9kt solid gold and may be a better option for those with sensitive skin.





Valutata 5 stelle su 5

Amazing customer service and beautiful high quality pieces

I ordered a curve bundle pack and accidentally got 2 of the same items. Kennedy was an absolute angel and helped me out with getting a new one sent out to me. She kept me. Updated and was so kind and great!

The items are amazing quality and beautiful pieces. I haven't taken them off since I've had them.

20 maggio 2021
Non scritta su invito
Valutata 5 stelle su 5

Beautiful necklace, still no tarnishing!

I've had this necklace for about 6 months now, I try not to wear it in the shower, but I have a bunch of times and I wear it every day, but there is still no tarnishing on it at all! Really beautiful necklace, I'm so happy with it. Will be buying from them again.

16 maggio 2021
Non scritta su invito
Valutata 5 stelle su 5

❤️By Women, for women❤️

I absolutely love Image Gang. Have now bought several pieces from here and have been very happy with each piece. Everything is packaged beautifully and arrives quickly. The jewellery is fabulous, lasts and doesn’t tarnish and is excellent value. I love everything about the store - it’s aesthetic, it’s ethos and I’m so happy to support a black, female owned business who lifts up and supports other women with a message of inclusivity. Viva La Image Gang ❤️❤️❤️

13 maggio 2021
Non scritta su invito
Valutata 4 stelle su 5

I love my rings from there…

I love my rings from there unfortunately the sweetheart earrings broke in about a week and a few weeks later I am yet to hear about a refund. I didn't want to buy from there again after this but I just love the rings which I am happy with.

28 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

Favourite Jewellery Brand

I love love Image Gang. Been a customer for about a year now, they are my favourite jewellery brand, I own almost all their earrings & I know so many of my friends do too. I see the Creole hoops everywhere lol. As for the quality they are good quality none of my pieces have tarnished yet & I wear jewellery daily. Customer service is really good I’ve always got a quick and friendly response. Support small black businesses!

6 aprile 2021
Non scritta su invito
Valutata 1 stelle su 5

Wouldn’t shop here again

Wouldn’t shop here again!
Ordered two pieces which I was really excited to receive. The butterfly anklet broke after one wear, I have cheap high street jewellery which has lasted longer. I contacted customer service via email and it took over a month to get a reply. Nearly a month and a half later I got a refund.The other item I have worn for a couple of hours max as I am scared it will also break and I really love it. I wish their customer service would have been better because I would have probably given them another.

20 marzo 2021
Non scritta su invito
Valutata 5 stelle su 5

The customer service was amazing!

The customer service was amazing!
I had a little problem with my order and they were so kind and helped me out immediately.
Plus the jewelry is absolutely stunning and of great quality.

International shipping only took about 10days.
I would really recommend supporting this business!!

10 marzo 2021
Non scritta su invito
Valutata 1 stelle su 5

AWFUL QUALITY & BAD CUSTOMER SERVICE

Bought the sweetheart huggies which cost £22 pounds. They lasted 3 weeks before clasp broke, I didn’t tug or treat them harshly they are just poor quality. I emailed them about this and got no response. Absolutely awful place DO NOT buy from them. My huggies from asos which costed £4 have lasted 6+ months so don’t bother wasting your money on this company. I’m pretty sure they just resell items from a vendor so you might find the produce you want on a different website for less.

7 marzo 2021
Non scritta su invito

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