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Imaco Rugs Recensioni 

11
•
TrustScore 4 su 5

3,9

Produttore di tappeti
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Dettagli dell'azienda

  1. Produttore di tappeti
  2. Negozio di tappeti e moquette
  3. Grossista di tappeti
  4. Negozio di materiali da pavimentazione
  5. Negozio di tappeti orientali
  6. Negozio di tappeti

Scritti dall'azienda

Imaco Rugs specializes in bespoke, handmade rugs that blend luxury, sustainability, and personalisation. We offer custom-made designs tailored to your style and space, ensuring every piece is unique and crafted to perfection. From Oriental to Scandinavian and Moroccan inspirations, our rugs are ethically produced by skilled artisans in Pakistan using traditional techniques and eco-friendly materials like natural dyes and undyed wool. With a commitment to preserving generational craftsmanship, we create timeless pieces that enhance modern interiors. Choose Imaco Rugs for personalised luxury and exceptional quality.

Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

11 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,9

Tutte le recensioni

(11)

11 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

The time was slow and u didn't have the…

The time was slow and u didn't have the rug I initially wanted

1 luglio 2026
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Risposta di Imaco Rugs

Hi Ron,

Thank you for your review. We are very sorry for the delay and that the rug you originally ordered was unavailable.

With over 4,000 unique, one-of-a-kind Maimana kilims in stock, items can occasionally sell out on another channel before our website syncs. In these rare cases, our policy is to offer similar alternative options or issue an immediate full refund if preferred.

We appreciate your feedback as it helps us improve our online inventory updates, and we apologize for any inconvenience caused.

Best regards,
The Imaco Rugs Team

Valutata 5 stelle su 5

A happy customer :)

I’m very happy with my lovely new hall runner - it’s well made and the colours are beautiful. The customer service and communication were also outstanding, thank you Imaco Rugs :)

14 giugno 2026
Valutata 5 stelle su 5

Really good personal customer service

Really good personal customer service. Called back promptly, goods shipped on time, good advice, discount given.
The Kelim rugs are truly unique and hand made, each different. The vibrant colours are what attracted me and did not disappoint and brightened up my hallway. Ideal for high traffic area in the house.

2 luglio 2026
Non scritta su invito
Valutata 3 stelle su 5

Eastern rug

The craftsmanship was of a high standard but the colour we received was
not what we ordered and not particularly suited to our decor. All in all we were disappointed

3 giugno 2026
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Risposta di Imaco Rugs

Hi Maurice,

Thank you for your review! We're glad to hear you loved the quality and craftsmanship of the rug, but we're so sorry the color wasn't what you anticipated for your space.

Screen resolutions and natural lighting variations can occasionally affect how colors appear online, but your satisfaction is our top priority. Please feel free to contact our support team—we’d be more than happy to guide you toward a shade that perfectly matches your decor or assist with a return/exchange.

Best regards,
The Imaco Rugs Team

Valutata 1 stelle su 5

Ordered item was not in the warehouse and order cancelled- no refund still after multiple requests

Ordered item was not in the warehouse. While alternatives were offered they weren’t close to the item I ordered. The order was cancelled and I’ve been chasing my refund since June. Officially involving the bank and making formal reports. Completely unacceptable.

3 gennaio 2026
Non scritta su invito
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Risposta di Imaco Rugs

Hi Jennifer. We are deeply sorry for the immense stress this delayed refund has caused you. As a small business, ensuring our customers feel secure is our highest priority, and we share your frustration with this situation.

To clarify the timeline for clarity's sake, this order was placed on January 25th and officially cancelled on our end on February 10th. However, we entirely agree that waiting even two months for a payment gateway to clear a refund is completely unacceptable.

We have verified that the funds successfully left our account weeks ago, but there is a stall within the merchant's banking network. As communicated in our email today, we are actively petitioning the merchant to reverse the stalled funds back to us so we can bypass their system and wire you the money directly via an alternative method. We will not stop pushing until this is resolved for you.

Valutata 5 stelle su 5

Such a beautiful runner

We are so pleased with the rug from Imaco. Lovely quality, beautiful vibrant colours and so much better than from the high street shops. Very helpful, immediate response to questions and an amazing range. Definitely buying a couple more now we’ve seen this one.

21 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent experience working with Imaco Rugs

I had an excellent experience working with Imaco Rugs. Their customer service was exemplar. I was unsure as to what I wanted and they worked with me to design bespoke pieces for my new home.
We worked back and forth until we came up with the perfect solution.
They have an excellent communication and made the entire process very easy and pleasant. They even sent pictures as it was being finished so I could see the results.
I am so thrilled with the final product. I would definitely order from them again.

17 novembre 2025
Non scritta su invito

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