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Dettagli dell'azienda

  1. Condominio
  2. Agenzia immobiliare

Informazioni su ila

Scritti dall'azienda

Join one of our neighbourhoods and make it your home!

- Birmingham, Hairpin House
- Cardiff, Anchor Works
- Leeds, Triangle Yard
- Liverpool, Pall Mall Press
- Manchester, Swan Street House
- Salford, Oldfield Wharf
- Sheffield, Kangaroo Works

Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

5 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I wanted to leave a review for the…

I wanted to leave a review for the whole team here at Oldfield Wharf, Salford, especially Azaria, Ade and Mia. Ade was the one who informed us about this new build after a viewing at the sister site on Swan St. From the moment we arrived, (four months ago) Azaria and Mia went above and beyond to make us feel welcome. They were the one who greeted us when we moved into our new apartment and even helped carry some of our plants in, such a small gesture but it made a huge difference during a busy move.
What really stands out is how involved Azaria is with the resident community. At social events she’s always fully engaged, joining in with activities and making sure everyone feels included. It genuinely makes the events so much more fun when staff get involved instead of just organising them. We've been to almost every event and enjoyed them all. Our favourite so far has to be the quiz night followed by the afterwork social! Such a great atmosphere and a brilliant way for residents to connect. The highlight of all the nights was definitely the Christmas party a truly unforgettable event. There were plenty of food, drinks, and laughter. I commend the entire team for organizing it, it was fantastic!
The team clearly puts a lot of effort into creating meaningful events for everyone, but Azaria’s energy, friendliness and enthusiasm really elevate them. She takes the time to build real relationships with residents and even remembers us by name, which makes the whole place feel much more like a community rather than just a building.
That said, a big thank you to the entire Oldfield Wharf staff team as well. Everyone is always friendly, approachable and helpful, and it’s clear a lot of work goes on behind the scenes to keep things running smoothly and to organise all the events and activities for residents.
Azaria truly stands out for the effort she puts in, but the whole team deserves recognition for creating such a welcoming, social and supportive place to live. We really appreciate everything you all do! Apologies, for any staff I have not mentioned I can’t remember everyone’s name, I am no Azaria!

5 marzo 2026
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Risposta di ila

Hi Oluafemi,

Thank you so much for such a fantastic review — it was genuinely a pleasure to read.

We’ll be sharing this with Azaria, Ade, Maia and the whole Oldfield Wharf team, who will be absolutely delighted to hear your kind words. It’s especially lovely to hear that those small moments during your move-in, and the effort the team puts into resident events, have helped make Oldfield Wharf feel like home.

Azaria really does put a huge amount of care and energy into the community at Oldfield Wharf, so it’s wonderful to see that recognised. We’ll also be sharing your feedback more widely across the ila team.

Here’s to many more community events ahead and to Oldfield Wharf continuing to feel like home for years to come.

Many thanks,
Zain
Head of Marketing, ila

Valutata 1 stelle su 5

Avoid if You Can: Long List of Power/Water/heating Outages and Poor Management

I would like to share and record the repeated essential service failures that have occurred in the building under ILA Management. These issues have been frequent, prolonged, and consistently ignored:

Christmas 2024: No heating for two weeks because no repairs were carried out over the holiday period.

11 Nov 2025: Water cut from 08:00–11:00.

12 Nov 2025: Power outage from 09:30–10:40; water cut from 12:10–14:00.

13 Nov 2025: Power outage from 10:00–16:00.

14 Nov 2025: Water cut from 14:00–15:30.

17 Nov 2025: Power outage from 10:51–11:08.

19 Nov 2025: Service disruption from 08:30–13:00.

05 Dec 2025: Power outage from 12:00–15:00.

08 Dec 2025: Power outage from 11:00–13:00.

09 Dec 2025: Electricity repeatedly cutting in and out from 18:45–19:08.

10 Dec 2025: Multiple power cuts, including at 08:00 and 09:50.

Mid-December 2025: A four-day power outage.

ILA Management also sent an email instructing residents to evacuate the building 15 minutes before the scheduled four-day shutdown, telling us to find alternative accommodation at minimum reimbursement, while still charging us full rent.
Any letters or emails sent to ILA regarding these issues have been ignored.

Given this record of essential service failures and the lack of response from management, I strongly advise anyone considering renting here to think carefully and review these incidents before making a decision.

11 dicembre 2025
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Risposta di ila

Hi Fangyuan,

Thank you for sharing this feedback. We’re very sorry for the repeated disruption caused by intermittent power issues, with wider impacts on water and hot water — we fully understand how frustrating this has been for residents.

We are aware of these issues and our teams, alongside specialist contractors and utility providers, have been working around the clock to resolve them, stabilise services and support residents through this time. Resident safety and wellbeing remain our ultimate priority.

We’re also sorry if the response to previous correspondence has been delayed, as this isn’t the level of service we aim to provide. If you’re open to it, we would welcome the opportunity to discuss your experience further — please contact us at ops@mitreyard.co.uk and a member of the team will be in touch.

Many thanks,
Zain
Head of Marketing, ila

Valutata 1 stelle su 5

Would strongly avoid living with ILA

Following being assaulted by another resident whilst living there ILA refused to take any action. After explaining that me and my partner felt unsafe living there and providing evidence/police reports they still refused to take any action. Based on this they mutually agreed for us to leave our tenancy early. They are now refusing to return our deposit despite having emails where they stated it was mutual to leave and there would be no fees. We have not asked for any of the fees for moving or anything for the stress caused by the whole event all we want is our deposit back.

I’d strongly avoid moving into one of their buildings if this is how they treat tenants.

4 settembre 2025
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Risposta di ila

Hi Michael,

We’re really sorry to read your comments and that you’ve felt this way. We completely understand how upsetting it can be when difficult situations arise where you live, and we take the safety and wellbeing of all residents extremely seriously.

In unfortunate cases like this, it’s primarily a police matter – our role is to assist with any investigation and cooperate with the appropriate authorities, then act in line with their findings. We understand that the police reviewed the matter and confirmed that no further action was required.

To help, we agreed an early release from your tenancy. As is standard, rent remains payable until a new tenant takes over. We’re pleased to confirm that a new tenant has now been found, and once their move-in has taken place, the tenancy can be formally closed and the deposit processed in the usual way.

We appreciate that this has been a difficult time and want to reassure you that we’ve done everything we can to help resolve the situation and support you. Please feel free to reach out to us at hello@ilivearound.com if you’d like to discuss it further.

Many thanks,
Zain
Head of Marketing, ila

Valutata 5 stelle su 5

I live in Pall Mall Press with ila and…

I live in Pall Mall Press with ila and we absolutely love it! The staff are always lovely and attentive. It’s a well looked after building and pet friendly!

21 marzo 2025
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Risposta di ila

Hi Sarah,

Thank you so much for the kind words! We're really glad to hear you're enjoying life at Pall Mall Press. It’s great to know the team has made a positive impression and that the building feels like home. We really appreciate you taking the time to leave a review - and we’re so happy to have you as part of the community.

If there is anything else we can do to improve, please let the Pall Mall Press team know or drop us a line on hello@ilivearound.com.

Many thanks,
Zain,
Head of Marketing, ila

Valutata 1 stelle su 5

Constant heating and hot water problems!

Since moving into an Ila apartment 6 months ago I have had my heating and hot water break 6 times. Ila management have not supplied any alternative heating supplies, and no reassurance given that the problem will be fixed permanently. No compensation offered for this ongoing inconvenience. Ila’s response to this ongoing inconvenience is not satisfactory.

6 febbraio 2025
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Risposta di ila

Hi Siobhan,

We’re really sorry that you’ve had repeated issues with your heating and hot water—we completely understand how frustrating this must be.

While some repairs have taken longer than expected, we know that doesn’t make up for the disruption. Our team has worked hard to resolve the issue, providing temporary solutions like access to another apartment for hot showers and fan heaters for residents to borrow. The system is now fully operational, and both our team and the manufacturer are keeping a close eye on it to ensure everything is running smoothly.

If you’d like to discuss anything further, please reach out to us at hello@ilivearound.com or visit reception so we can better support you and improve your experience.

Many thanks,
Zain
Head of Marketing, ila

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