Idrese Recensioni 

Originally, I ordered two sets of shoes. They took a long time come, and when they did arrive, I discovered that I ordered the wrong size, and it didn't fit, and the other was not made according to how I ordered it. I was able to return the one pair, and the company made good on the other pair. I ordered two additional sets of shoes, and these arrived quickly, and were what I ordered. So far, very please with the quality of the product. I would say the company has great quality products, but needs to work on its logistics a bit. The service representative I worked with was great as well.

The shoes were manufactured as specified however I feel the quality of the shoe is lacking. Even when I walk the shoe makes incredibly loud noises to the point that I feel embarrassed to wear them. I’ve tried different socks but cannot seem to stop this irritatingly loud noise.

I feel something is wrong with these shoes as I have never had this obnoxious sound while wearing/walking in any other pair of shoes.

Visually they are stunning. I was very hopeful I’d reach out to them to make me multiple shoes but this experience has turned me off to the brand.

The quality is wonderful. Very comfortable.

Het product is van de verwachtte hoge kwaliteit. Niks op aan te merken. De shipping procedure had echter wat problemen. Ten eerste werd mij niks verteld over de status van mijn schoen gedurende het shipping proces. Er was ook geen tracking informatie. Ik had geluk dat ik op het juiste moment thuis was om de willekeurig getimede levering aan te nemen.
Nogmaals het product zelf is helemaal in orde.

I’m a sneaker and boot man, I tried several brands over the years. IDRESE is a game changer. The quality, service and comfort. I’m now a self claimed ambassador and so far about 12 people have asked about the sneakers, I’ve sent them to IDRESE

Idrese has been an EXCELLENT EXPERIENCE from beginning to end. I thoroughly enjoyed creating my one of a kind custom shoes for myself. It was but a few short weeks and they arrived even more beautiful and Impressive then I imagined. They fit perfectly and I realize there is a break in period for any shoe but my Idrese shoes feel great and could have worn then all evening. I will be ordering my next pair very soon. I even sent a text to the number on the web site and got a response back the next day. I sent it on a weekend. They were kind, thoughtful and gracious in offering fixes to my issue, which was one of the flat shoe laces broke. Not a big deal to me but they made it right and went over the top to make sure I was happy which I am. The customer service for me was on point and very appreciated. I would highly recommend Idrese shoes to anyone. To me it's the next level shoe experience.

Update on my initial review:
Idrese reached out to me after my initial review to apologize for the delay, and promised a premium shoe tree as a gesture of forgiveness.

I didn't receive the shoe tree with my shoes. Per the review from Tomaz, where he stated "Advice about sizing: if you are 10,5 UK (11,5 US), order half size up, 11 UK (12 US).", I ordered a size 12. This was bad advice. My custom shoes arrived, and were so big that my feet were slipping out of them. I had originally forgotten about reading that review and thought the vendor had made a mistake, but it was my mistake for listening to that review. Unfortunately they do not accept returns on custom shoes, so I ate the cost of that pair of shoes.

I decided to order another pair, as I really wanted the shoe.

Complaints:
1) once placing your order, Idrese will not send you a confirmation of what you ordered. You have no way to confirm that your order was placed correctly, only that you have placed an order.

2) They provide next to no update about your order, even when it's past the time your shoes should be delivered. I order custom things often. Even drawerdepot.com gives email updates at every step of the process letting you know about your order.

3) My second order did not ship on time, just like the first pair.

Setting all of this aside, I do love my new shoes. They are unique, and comfortable, as I was able to order them in a "wide" size. I will likely order again, with low expectations of service, but with hopes that the craftsmanship will continue to make up for it.

ORIGINAL REVIEW: Nearly no updates given on my order unless I reach out to them, and then just excuses for it taking longer than promised. Asking me for a review before I even receive the product, 6+ weeks after my order was placed.

1 star for how responsive thier customer service is. The shoe I order wasn't the right material. It showed a patent leather but It wasn't when I received it. The leather is too hard to break in and the shape is off too.

Hands down, the best shoes I've ever purchased. Constant compliments and am now purchasing solely Idrese.

Product Appearance: Product appeared exactly as depicted on their site in both color and design. Interior is sleek looking with its plain almost beige interior. IDRESE is labeled on the footpad. You can smell the leather as soon as you open the box too. That was my favorite part.

Sizing: Site recommends buying true to size or using the size you buy most often which was accurate. Shoe is comfortable. Leather is soft, but still needs some breaking in through wearing. This is expected though.

Delivery: There is no specific timeline for how long it takes to receive your ordered product but it took approximately 6-7 weeks to receive product. This is on par with what I expected since I ordered a product that is made to order.

Customer Service: This is why I dock one star. The people in the front office are incredibly nice and personable. Loved dealing with the company. The reason for the point deduction is there was intermittent responsiveness to request for order update. There was a period of off time granted to workers which I was informed complicated responses. Also, the DHL delivery service that is used to deliver products did not inform me of my product being shipped. I only figured found out because I reached out to management for an order update.

Overall: Would definitely buy from IDRESE again. Already planning to buy the Magellan boots in black. I would not hold the star deduction against the company as they are otherwise extremely nice and helpful. I do give 100% honest reviews though in hopes of helping people choose good products and helping companies either improve or maintain their greatness. Thanks again IDRESE. Happy customer here.

Idrese is fantastic. There is a bit of a wait since they make each pair of shoes to order, but that gives them the flexibility to work with you on your order and make sure it's exactly right. Short of a bespoke pair of shoes for 10x the price, I haven't found better.

Materials and craftsmanship are premium quality. I cannot recommend them enough.

I waited a bit long to get these shoes, but once I did, I was amazed at the quality and craftsmanship l.

customer support takes days to get back to you. I buy $300 shoes and get absolutely no updates. I have to send constant emails just to get a response back. The whole experience has been awful and now they are saying the shoes are delayed even more after already being delayed. will not be buying from here again

Ordered a pair of the Aviators. Quality seems to be solid, and the fit is near perfect as well. Will be purchasing another pair to complete my wardrobe soon.

I would definitely recommend the Idrese Nuno’s. They look great and are very comfortable. Communication with Idrese was very top notch. Great overall experience!

High quality shoes and the ability for a custom order fit my bill. The craftsmanship looks top notch to my untrained eyes. Fast shipping and good communication.

I am a shoe collector, brands such as Crockett and Jones, George Cleverly, Edward Green, Carmina, Crown Northampton, etc. fill my closet. When I came across Idrese for the first time, I saw something new, interesting fabrics like linen, haven’t seen that before. As a result, I ordered a custom pair. After receiving my shoes I have to say they have exceeded expectations. They are extremely well done. I’m also impressed with the overall experience and customer service. Exceptional. I highly recommend Idrese, they deliver a high quality product. I will purchase more custom pairs of shoes in the future.

I like the product, bur it took long to arrive, and updates where a bit infrequent to my liking

Great custom shoes for the price!

It took almost 3 months for my shoes to arrive, I continually had to ask about the delivery status.
Idrese promised a lot (will send me a DHL link within 24 hours, etc.) but did not keep it.
I then moved to another country and due to the way Idrese declared my shoes, had to pay around $50 for import tax.
The shoes then did not fit and instead of answering my questions, Jawad just wants to forward me to one of his newly induced service staff.
At this price point, I expect a different kind of service level. I feel disappointed.
Order no. 2544