Really fantastic company Uk call centre with excellent staff, great speeds, completely reliable. If you have an issue you can quickly and easily get through to someone who speaks your language an... Leggi di più
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Cityfibre fitted everything on Wednesday afternoon and said it would take about an hour for it to be up and running. Still wasn't working Thursday so rang to report. Chloe was great and said it would... Leggi di più
Switched from Virgin Media to IDNet, as I was tired of my loyalty being exploited. Leaving an ISP used to be a pain in the backside but IDNet handled it all through the One Touch service. New internet... Leggi di più
I have been with IDNet for more than 5 years with FTTC (part copper line) including a BT landline number. Good support and customer service. Then I moved to a new address so I upgraded to FTTP... Leggi di più
Dettagli dell'azienda
Informazioni su IDNet
Scritti dall'azienda
Better fibre for home professionals and businesses
IDNet is a high-performance internet service provider. We regularly beat the larger suppliers for speed, network resilience and customer service.
Plus, we were the first UK telecoms provider to become a certified B Corp, which means that we have been formally recognised for trading responsibly.
All IDNet customers benefit from UK based 24/7 support.
Why IDNet?
- Speed – The lowest latency network in the UK
- Consistency – maximum throughput even at peak times
- Security – Ultra secure and reliable network
- Support – UK based experts available 24/7
- Sustainability – The UKs first B Corp ISP
Services For Home
- Home Fibre Broadband
Ultra fast ‘family friendly’ packages, quality connection with low latency, ideal for larger households and gamers - Remote Working Broadband
IDNet's professional full fibre connections enable you to make crystal clear video calls, instantly download files, seamlessly run office VPN connections and smoothly stream 4K media content. - Gaming Broadband
If you’re serious about gaming and looking for a competitive edge, check out our latest Asus gaming packages. - Telephony
VoIP telephony & number redirection services so you can keep your landline number whilst moving onto full fibre broadband.
Services For Business
- Gigabit Business Broadband
Our business focussed broadband packages come with critical care for rapid resolutions of faults. - Ethernet Leased Lines
IDNet’s leased lines are ideal for organisations that need the assurance of high-speed internet access at all times. Uncontended bandwidth means the maximum line speed is always available. - Hosted Telephony
IDNet’s hosted digital voice telephony solution provides a fully managed telephone service to your business, removing the need for you to purchase, install, maintain and upgrade expensive equipment.
Nationwide Connectivity
IDNet customers can access an ever-expanding footprint of high-speed full fibre broadband packages.
In addition to the entire Openreach network, we are on-net with alternative full fibre infrastructure providers such as CityFibre, Netomina, MS3 and FibreHeroes, with several more to follow this year. This means we can connect up previously underserved communities in forgotten regions, towns and rural areas.
Informazioni di contatto
30a Bridge Street, SG5 2DF, Hitchin, Regno Unito
- 0800 331 7000
- support@idnet.com
- idnet.com
What's available for you
4,6
Eccellente
790 recensioni
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Satisfaction
I have always been very pleased with IDNet when every I need to contact them
26 novembre 2025
Consistently good customer service
Consistently good customer service . Very helpful team . And very good Wi-Fi too !
3 dicembre 2025
Great customer services have no…
Great customer services have no complaints move was smooth as was installation
17 novembre 2025
Not a bad company as such but ..
Not a bad company as such but ... firstly they messed up the transfer from the previous provider by attempting to cancel the wrong account (although this was rectified quickly ) .... and secondly, there is very little in the way of guidance provided on how to set things up. It's fine if you are already an expert in this area but they need to realise that many people aren't.
2 dicembre 2025
Risposta di IDNet
Dear Leo,
Thank you for taking the time to share your feedback - we really appreciate you letting us know about your experience so far.
I’ve reviewed your order and the way it was handled to see whether there was anything we could have done differently. When the order was placed through our website, we processed it exactly as the information was entered. You later let us know that the details provided were for a different account, and we acted quickly to cancel and resubmit the order based on the corrected information. Because we can only work from what is supplied at the point of ordering, we had no way of knowing those details referred to another account.
I’ve also spoken with the team member who assisted you and they confirmed that no request was made at the time for guidance on setting up the service. We’re always happy to provide help where we can, but in this case the questions related to configuring your own existing handset so our ability to give detailed support is limited.
For customers who purchase hardware directly from us, it arrives fully pre-configured. As noted on our website, we’re unable to provide full support for third-party equipment, although we will always do our best to offer general guidance wherever possible.
That said, we’re committed to ensuring every customer has a smooth experience, and I’m sorry that aspects of the process felt unclear. If you need any further help or have more questions, please don’t hesitate to get in touch - we will be happy to assist.
Sincerely,
IDNet
The internet works well usually but…
The internet works well usually but phonecan struggle as phone signal is not good in parts of Olney
30 novembre 2025
Great customer service
Great customer service. Had a few disruptions but that was due to bad weather but overall I am happy with the service. My son’s both game and I steam tv from Netflix, nowtv, Apple TV etc and we never get any lagging issues.
1 dicembre 2025
Solid connection
Solid connection, good communications and good support. What more could you ask for 🙂
25 novembre 2025
Been with Idnet for some years for…
Been with Idnet for some years for internet and phone. Internet generally works (FTTC) not fast, but adequate for our needs. Telephone is another matter. Very bad line crackling after wet weather. Have reported this but nothing ever gets done. On 17th Nov 2025 phone died altogether. No dial tone and calling the number from elsewhere gives engaged. I reported this on 17th and was promised it would be fixed by the end of the following day. It wasn't. Then by 21st Nov, then by 28th Nov. Despite emails & calls to them nothing gets done. I get no status updates.
It's now 2 weeks on and still we have no phone.
Next door neighbour went off at the same time but was back after a couple of days.
If you're considering idnet & phone is part of the deal look elsewhere. They just don't seem to be able to get faults fixed, or keep customers informed.
17 novembre 2025
Non scritta su invito
Risposta di IDNet
Dear Swarfbucket,
We do appreciate your feedback however, we find it is somewhat unfair.
To provide readers some perspective, your PSTN service was affected by a MSO (Major Service Outage) at the Openreach Exchange. Such faults affect many users across multiple suppliers and are not specific to IDNet and our customers.
On calling in, the MSO was explained to you and you requested a fault be raised. We explained we cannot open a fault case on an circuit effected by an active MSO. As you were not happy with this so to show willingness on our part, we did go ahead and raise a manual fault and also provided you with a screen shot which confirmed the MSO at play.
The MSO was signed off as resolved by Openreach this morning and we have made contact to ask you to re test the service.
It is unfortunate how long the MSO was ongoing but I'm sure you can understand this was not something IDNet could have foreseen nor expedite the resolution of. It is evident however, that the Team did everything they could to provide you with a clear and honest explanation of the situation.
Should you have any further difficulty or need any assistance at all, we remain at your disposal.
Sincerely,
IDNet
so much downtime already (fixed)
My new idnet fibre has already given me more problems and more downtime in the 3 days its been active than my dodgy overhead cable BT copper connection gave me in 25 years.
They are lucky the ping is very low when it is working or id be shopping around again, having said that they are on the expensive side of providers so you would expect it to be good
Update 5.12.2025
It was fixed the next day, turned out to be a completely random issue. Our property had been unplugged at the cabinet when someone else was being connected, so totally unrelated to idnet.
Ping in games at all times including peak continues to be night and day compared to Vodafone's unplayable lag during busy hours.
Happy customer and have already set a calender reminder to renew my contract in a year.
24 novembre 2025
Risposta di IDNet
Dear Matt,
I am sorry to hear you experienced a fault as soon as your service went live on 26/11. This was indeed very unfortunate and very unusual.
I was very pleased to see that the fault was resolved following a visit from City Fibre engineers the very next day and sincerely hope you enjoy a trouble free service from here on and even may consider a new review reflecting a positive experience.
Although we can appreciate, and certainly empathise, that any downtime is incredibly frustrating and inconvenient, it should be acknowledged that the Team handled your case impeccably ensuring a swift resolution and timely updates were provided. Such high levels of support are standard here at IDNet where we always do our utmost to help our customers with integrity and efficiency being our priority.
Sincerely,
IDNet
Simple fast install
Simple fast install. Immediate support from IDnet to configure account. Worked immediately full speed test after connection.
10 novembre 2025
Stable and reliable ultra fast full fibre
Stable and reliable near 1000mbps connection. Downloading large game files now takes minutes rather than overnight and 4K tv programs stream or download effortlessly.
IdNet charge a fair price and don’t have the detested annual price escalation.
9 novembre 2025
Constancy of service
22 novembre 2025
It works OK and when you need it you…
It works OK and when you need it you can actually talk to some one. Now that is a bonus
1 novembre 2025
Great service for over 15 years
I have hardly ever needed to contact IDNET, but when I have done they were quick, knowledgeable and efficient. I've been a customer for around 15 years. Great service.
19 novembre 2025
Great service keeping me informed and working well
I transferred over to ID Net from BT/EE. ID Net have a good price for the internet speed I was looking for, they also have zero in contract price rises. Unlike BT/EE who increases prices by more than inflation every single year. ID Net kept me up to date with the info for installation, they gave me the required login information well in advance. The engineer turned up within the time frame and the install went well. Overall a very easy and seamless transition to ID Net as my ISP. All exactly as it should be, a big recommendation and thumbs up, very happy.
14 novembre 2025
Great service
Great service
Been with IDNet on the openreach (160mb) network for a few years, as Cityfibre is now in my area have stayed with IDnet and gone onto the CF package. Similar price for Open reach but on 900mb package.
Engineers turned up as planned and th service went live without any issues.
Great company, competitive pricing and excellent support.
Highly recommend.
30 ottobre 2025
Everything delivered as expected
Everything delivered as expected. The call centre desk was very helpful in answering initial setup questions. So far, theline is stable and delivering at expected speeds.
13 novembre 2025
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