I reached out to Identibase to double-check my dog's microchip registration status after a mix-up during a recent vet scan. Their support team (Isobel) responded within a few days, looked into the... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I have recently changed address and rang Identibase to check I'd correctly changed my cat's details. Spoke with Carly who was extremely professional, friendly and reassuring. She checked everything to... Leggi di più
Paid £39 for a transfer of ownership which has not been done and no response whatsoever from identibase when I contacted them about it. I will have to do a chargeback. Identibase charge £39 PER YEAR... Leggi di più
Jack whom I dealt with over the transfer of keepership was brilliant. So knowledgeable and friendly and polite. He made the whole experience fantastic. I couldn’t recommend the company more, great ser... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
For over 35 years, we’ve helped protect Britain’s pets and supported the people who love them. We’re here for the everyday moments, the unexpected ones, and whatever pet life has in mind. We know our stuff, but keep things simple. With trusted information and real people ready to help, we offer calm, dependable support when pet life doesn’t go to plan. There are real people behind identi. People who listen, understand what’s at stake and help without adding pressure. No scripts or passing you around. Just thoughtful support from someone who cares. We love animals. Properly, genuinely love them. We’re a team of pet owners who take pride in what we do and bring that warmth to every interaction, while staying dependable when it matters. At the heart of identi is one of the UK’s largest pet microchip databases, helping keep millions of pets connected to the people who love them. Alongside microchip registration, we offer Smart Tags and other services designed to make managing your pet’s details simpler and help the right people get in touch when pet life has other ideas. Whether you’re updating a microchip record, setting up a Smart Tag, looking for support when your pet is missing or simply keeping their information up to date, we’re here to help. By your side for all of pet life.
Informazioni di contatto
Regno Unito
- 0330 9128077
- hello@identicare.pet
- identi.pet
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5K recensioni
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Le persone hanno visualizzato anche
The woman I spoke to was so helpful and…
The woman I spoke to was so helpful and made adding my other dog easy, couldn’t have been more helpful
4 agosto 2026
Non scritta su invito
Risposta di identi
Thank you so much for taking the time to leave such a wonderful review!
We’re absolutely delighted to hear that the lady you spoke with was so helpful and made adding your other dog to your Identibase account such an easy and straightforward process.
We understand that managing multiple pets can sometimes feel like a lot of information to keep track of, so our aim is to make adding and managing your pets’ microchip details as simple and stress-free as possible. It’s fantastic to know that our team was able to guide you through everything and make the process so easy.
Providing friendly, patient, and knowledgeable support is exactly what we strive for, and your kind comments are wonderful recognition of the care our Customer Care team puts into helping pet owners every day. We’ll be sure to share your feedback with the advisor involved, as hearing that she couldn’t have been more helpful will mean a great deal to her.
Thank you again for your lovely review and for choosing Identibase for your pets. We truly appreciate your support and wish you and all of your dogs many happy, healthy, and safe years together.
If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.
Warm regards,
Ben
Identibase
Risposta di identi
Thank you so much for taking the time to leave such a lovely review!
We’re absolutely delighted to hear that Olivia was extremely helpful and was able to resolve your problem for you. Providing friendly, knowledgeable, and efficient support is exactly what we strive for, so it’s fantastic to know that Olivia was able to make such a positive difference to your experience.
We understand that when something isn’t quite right with your account or your pet’s details, you want to speak to someone who will listen, understand the issue, and get it sorted as quickly as possible. It’s wonderful to hear that Olivia did exactly that and left you feeling supported and reassured.
We’ll be sure to pass your kind comments on to Olivia, who will be thrilled to know that her help was so appreciated. Feedback like yours means a great deal to our whole team and encourages us to continue delivering the high standard of customer service that pet owners deserve.
Thank you again for your fantastic feedback and for choosing Identibase. We truly appreciate your support and wish you and your pet many happy, healthy years together.
If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.
Warm regards,
Ben
Identibase
Straight forward to register your pets microchip.
I spoke to a nice lady was very straight forward and quick to register my cat..
4 agosto 2026
Non scritta su invito
Risposta di identi
Thank you so much for taking the time to leave such a lovely review!
We’re delighted to hear that you found the registration process straightforward and quick, and that the lady you spoke with was friendly and helpful. Making sure your pet is registered should feel simple and stress-free, so it’s fantastic to know that our team was able to make the process so easy for you.
We understand how important it is for pet owners to have confidence that their cat’s microchip details are correctly registered and that their information is safely recorded. Having accurate details linked to a microchip can make such a difference should a pet ever become lost, helping provide that important reassurance and improving the chances of being reunited.
Providing friendly, efficient, and knowledgeable support is exactly what we strive for, and your feedback is wonderful recognition of the service our Customer Care team provides every day.
Thank you again for your kind comments and for choosing Identibase. We truly appreciate your support and wish you and your cat many happy, healthy years together.
If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.
Warm regards,
Ben
Identibase
I think I’ve be done.
I had my cat chipped a few days ago, and just went online to register it.
The thing is, when I put in the Chip number, it came up that it was already registered, and it gave a small number of the characters from the email address of the person it was already registered to.
Various possibilities spring to mind as to what’s going on:
1) The cat was already chipped (even though the previous owner said it wasn’t; I couldn’t find any indication of any wound or anything; and they wouldn’t let me be with the cat when it was chipped).
2) They reused a chip from a previous deceased pet.
Either possibility is dodgy to say the least, and one way or another, I think I’ve been done.
28 luglio 2026
Non scritta su invito
Risposta di identi
Thank you for taking the time to leave your review. We're very sorry to hear about the confusion you've experienced, and we completely understand why this situation has raised questions.
From what you've described, it sounds like there may have been a misunderstanding regarding the role of Identibase. We are the DEFRA-compliant microchip database responsible for securely storing and maintaining pet microchip registration records, but we are not the organisation that implants microchips. The microchip itself is supplied and implanted by a veterinary practice or other authorised implanter, so we are unfortunately unable to comment on what took place during your appointment or why the microchip was presented as already registered.
There are a number of legitimate reasons why a microchip may already appear on a database, and it does not necessarily indicate that anything untoward has occurred. Without reviewing the specific microchip record, it would be inappropriate for us to speculate on the reason.
If you give our Customer Care team a call with the full microchip number, we would be more than happy to investigate the history of the chip, explain what we can see on the record, and answer any questions you may have. We can also advise you on the appropriate next steps should anything need further investigation.
We're sorry that your first experience after having your cat microchipped has been confusing, and we'd really welcome the opportunity to clarify the situation for you. We hope you'll get in touch so we can help resolve your concerns.
Warm regards,
Ben
Identibase
Very helpful from start to finish…
Very helpful from start to finish setting up 2 more pets with identibase.
Thank you so very helpful
3 agosto 2026
Non scritta su invito
Risposta di identi
Thank you so much for taking the time to leave such a lovely review!
We’re absolutely delighted to hear that you found our team so helpful from start to finish while setting up your two additional pets with Identibase. It’s fantastic to know that the process was straightforward and that you felt supported throughout.
We understand how important it is to make sure all of your pets’ microchip details are correctly registered and kept together in one place, so it’s wonderful to hear that our team was able to guide you through everything and make adding your two pets as easy as possible.
Providing friendly, knowledgeable, and efficient support is exactly what we strive for, and your kind feedback is wonderful recognition of the care our Customer Care team puts into helping pet owners every day.
Thank you again for your fantastic comments and for choosing Identibase for your pets. We truly appreciate your trust and support, and we wish you and all of your pets many happy, healthy, and safe years together.
If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.
Warm regards,
Ben
Identibase
Problem solved
Identibase engaged promptly with our query, and sought to provide a solution without hesitation. The problem was resolved quickly and amicably, with no charge.
24 luglio 2026
Non scritta su invito
Risposta di identi
Thank you so much for taking the time to leave such a wonderful review!
We’re delighted to hear that our team responded promptly to your query and was able to work with you to find a suitable solution. Providing quick, professional, and helpful support is exactly what we strive for, so it’s fantastic to know that your issue was resolved quickly and amicably.
It’s particularly pleasing to hear that our team took the time to understand the situation and look for a resolution without hesitation. Where we can help resolve an issue and put things right for our customers, we always want to do so, and we’re pleased that on this occasion we were able to resolve the matter for you without charge.
Your feedback is wonderful recognition of the approach we want our Customer Care team to take every day – listening to our customers, understanding their circumstances, and doing everything we reasonably can to help.
Thank you again for your fantastic feedback and for choosing Identibase. Your comments mean a great deal to the whole team and encourage us to continue delivering the high standard of service that our customers and their pets deserve.
If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.
Warm regards,
Ben
Identibase
Excellent, thorough Customer Service
The call handler was courteous, friendly and informative but, most of all, he was thorough, making sure he was finding the best answers to my questions, with the information available. Much appreciated.
3 agosto 2026
Non scritta su invito
Risposta di identi
Thank you so much for taking the time to leave such a wonderful review!
We’re delighted to hear that you had such a positive experience with our call handler and that you found him courteous, friendly, and informative. It’s particularly pleasing to hear that he took the time to be thorough and make sure he was providing you with the best and most accurate answers to your questions.
Taking the time to properly understand a customer’s query and investigate the available information rather than simply providing a quick answer is something we really value. We want our customers to leave every conversation feeling confident that they have been listened to and given clear, reliable information, so your comments are fantastic recognition of the approach we expect from our team.
We’ll be sure to share your lovely feedback with the advisor and the wider team. Knowing that his patience, thoroughness, and commitment to finding the right answers were appreciated will mean a great deal to him.
Thank you again for your kind words and for choosing Identibase. Your feedback encourages us to continue delivering the friendly, professional, and knowledgeable service that pet owners deserve.
If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.
Warm regards,
Ben
Identibase
Always good service
Everyone is so helpful, friendly and understanding. They always listen and sort any issues out.
3 agosto 2026
Non scritta su invito
Risposta di identi
Thank you so much for taking the time to leave such a lovely review!
We’re absolutely delighted to hear that you’ve found everyone at Identibase to be helpful, friendly, and understanding. Providing a service where our customers feel listened to, supported, and confident that their concerns will be taken seriously is incredibly important to us.
It’s fantastic to hear that our team takes the time to listen to your questions and work with you to resolve any issues. We understand that contacting customer service can sometimes be stressful, particularly when you're dealing with something important relating to your pet, so we always aim to make every interaction as straightforward, reassuring, and positive as possible.
Your kind feedback is wonderful recognition of the care and professionalism our Customer Care team demonstrates every day. Knowing that you feel our team genuinely listens and gets things sorted means a great deal to everyone here and encourages us to continue maintaining the high standard of service our customers deserve.
Thank you again for your fantastic feedback and for continuing to trust Identibase. We truly appreciate your support and wish you and your pets many happy, healthy years together.
If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.
Warm regards,
Ben
Identibase
Email from Scam company
I contact identibase as had received email from another company stating Molly's microchip was due to expire, was reassured by call handler that this was a scam company and that everything was upto date. Would highly recommend identibase as it was nice to speak to someone and not have to send emails re problem
3 agosto 2026
Non scritta su invito
Risposta di identi
Thank you so much for taking the time to leave such a wonderful review!
We’re delighted to hear that you contacted us about the email you received regarding Molly’s microchip and that our team was able to reassure you that her registration was up to date.
We completely understand why receiving an unexpected message suggesting that your pet’s microchip was due to expire would cause concern. It’s always better to check directly with the database where your pet is registered rather than relying on unsolicited communications, and we're pleased that you took the time to contact us so we could check Molly’s record and put your mind at ease.
We’re also particularly pleased to hear how much you appreciated being able to speak directly to one of our team members. We know that sometimes you simply want to explain a problem to a real person, ask questions, and receive an immediate answer rather than having to go back and forth by email. Providing that personal, accessible support is something we really value at Identibase.
Your recommendation means a great deal to us, and we’re thrilled that our call handler was able to provide the reassurance and information you needed so quickly. We’ll be sure to share your lovely feedback with the team.
Thank you again for your fantastic review and for choosing Identibase. We wish you and Molly many happy, healthy, and safe years together. If you ever receive anything else that concerns you or have any questions about Molly’s microchip record, please don’t hesitate to get in touch – we’re always here and happy to help.
Warm regards,
Ben
Identibase
Made me pay £39 to register I'm the new…
Made me pay £39 to register I'm the new keeper ,then your tied into a subscription ,very misleading,seems money is the most importance to them ,so no I don't think it's fair,and nor did they offer me the £15 one
3 luglio 2026
Non scritta su invito
Risposta di identi
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you feel disappointed with your experience, as providing clear information and excellent customer service is always our priority.
We would like to clarify that the £39 charge you have referred to is for a Transfer of Keepership. This is different from simply updating contact details on an existing record. A transfer of keepership is the process of changing the registered keeper of a pet from one person to another. As a DEFRA-compliant database, we have a responsibility to ensure these changes are carried out securely and accurately to protect both pets and keepers.
The transfer process involves much more than updating a record. It includes validating the request, carrying out appropriate checks, maintaining a complete audit trail, and ensuring the transfer complies with DEFRA requirements. We also manage any situations where a transfer may be disputed or refused by the current registered keeper. In these cases, our team investigates the circumstances, communicates with the parties involved where appropriate, and ensures the correct process is followed before any changes are made. This administration helps protect both the existing registered keeper and the person requesting the transfer, while maintaining the integrity of the UK's largest DEFRA-compliant pet microchip database.
The £39 transfer fee also includes 12 months of our premium pet protection service, which provides additional benefits such as unlimited contact detail updates, lost pet support and alerts if your pet's microchip is scanned while reported missing. The subscription element is included as part of the transfer package and automatically renews annually after the first year to ensure those protection benefits continue uninterrupted. Renewal reminders are sent in advance, and customers are free to cancel the renewal at any time should they no longer wish to continue with the service.
The £15 annual subscription you mention is a separate product and is not an alternative to a Transfer of Keepership. It is available to customers who are already the registered keeper of their pet and simply wish to benefit from unlimited updates to their own contact details and our additional protection services. It does not transfer the registered keepership of a pet from one person to another, which is why it would not have been appropriate in your circumstances.
We certainly never want our customers to feel misled, and we're sorry if this wasn't as clear as it could have been during your journey. If you would like us to review your experience or discuss the process in more detail, our Customer Care team would be more than happy to help.
Thank you again for your feedback, and we appreciate you taking the time to share your experience.
Warm regards,
Ben
Identibase
Certificate
Everyone has been super efficient in resolving my problem so thank you so much
2 agosto 2026
Non scritta su invito
Risposta di identi
Thank you so much for taking the time to leave such a wonderful review!
We’re absolutely delighted to hear that everyone you spoke to was super efficient and able to help resolve your problem. Providing prompt, professional, and effective support is exactly what we strive for, so it’s fantastic to know that your experience with our team was such a positive one.
We understand how frustrating it can be when you have an issue that needs resolving, so our aim is always to make the process as straightforward and stress-free as possible. It’s wonderful to hear that our team was able to work with you, understand the situation, and get everything sorted efficiently.
Your kind feedback means a great deal to the whole team and is fantastic recognition of the effort our Customer Care advisors put into helping pet owners every day. Knowing that you felt well supported throughout your experience is exactly the outcome we want for every customer.
Thank you again for your lovely comments and for choosing Identibase. We truly appreciate your support, and if you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.
Warm regards,
Ben
Identibase
Made every effort to keep my account up to date!
Unfortunately I had received a new bank card and never gave a thought to the Identibase automatic renewal but the team made every effort to contact me, via various means, to ensure my pet’s continued cover.
2 agosto 2026
Non scritta su invito
Risposta di identi
Thank you so much for taking the time to leave such a lovely review!
We’re delighted to hear that our team was able to get in touch with you after your bank card changed and that you appreciated the efforts made to ensure your pet’s cover could continue without interruption.
We completely understand how easy it is to overlook a subscription renewal when everyday life gets busy, particularly when a bank card has been replaced. Our team works hard to make sure customers are kept informed and have the opportunity to update their payment details, rather than unexpectedly losing access to the benefits of their chosen pet protection service.
It’s fantastic to hear that our team’s persistence and communication gave you reassurance that your pet’s cover could continue. Our aim is always to provide a reliable service while making sure our customers have clear opportunities to keep their accounts and payment details up to date.
Your feedback is wonderful recognition of the care and dedication our team puts into supporting pet owners. It means a great deal to know that you felt we made every effort to contact you and help maintain your pet’s protection.
Thank you again for your fantastic feedback and for continuing to trust Identibase with your pet’s details and protection. We truly appreciate your support and wish you and your pet many happy, healthy, and safe years together.
If you ever need any further assistance or have any questions, please don’t hesitate to get in touch – we’re always here and happy to help.
Warm regards,
Ben
Identibase
Very upsetting
I’m typing this with tears streaming down my face after using their site.
27/7/26 I needed to cancel an upcoming direct debit for annual renewal as Xena, my dog , was very poorly and not expected to survive the week. After Many upsetting failed attempts to do this online I finally called and spoke to real person . Explained the situation as best I could, being upset, the operator was very sympathetic. Xena died on the 29th which was and still is heartbreaking for me. I then keep getting emails asking me to renew my annual subscription, after 3 days on the trot of receiving them I finally felt strong enough to cancel. Logging onto the website was horrendous , error messages coming up. I called the number I had before at 11am. Our lines are closed (sun Aug 2nd) I tried the 0330 number thinking it must work as advertised for ringing if a pet is lost. Lines were closed
Returning to the website, increasingly distraught having to sort this out when I’m grieving so very heavily, of setting up a new password to gain access. Once in I can’t find any of Xena’s details in plain sight nor in my account or dashboard. I then get logged out and have to sign back in. Eventually find her details and report as deceased but the whole experience has deeply upset me at a time when I’m broken over losing her. Logging onto this site has always been problematical,with error messages,how you’d go on if you were upset about finding a lost pet I don’t know as it doesn’t seem to be as easy as calling a number,especially if at a weekends and you’re forced to constantly go online when all
We want is a human to talk to when we need help to find our cherished pets or report them as no longer with us
2 agosto 2026
Non scritta su invito
Risposta di identi
Thank you for taking the time to share your experience with us.
Firstly, I am truly sorry to hear about the loss of Xena. From everything you have written, it is very clear how deeply loved she was, and I can only imagine how difficult this period must be for you.
I’m particularly sorry that trying to deal with Xena’s records and the emails you received has added to your distress at what is already an incredibly painful time. The last thing we would ever want is for a customer who is grieving the loss of a much-loved pet to feel that they have to struggle with our website or feel unable to get the help they need.
I would really like the opportunity to look into everything you have described personally and make sure we understand exactly what happened, including the difficulties you experienced accessing your account, the renewal communications, and updating Xena’s record.
Please could you contact us directly and ask for my attention, quoting this review? Our team will be happy to make sure this is passed to me so I can look into the circumstances for you and see what we can do to put things right.
Thank you again for bringing this to our attention. I’m genuinely sorry that your experience has caused you additional upset during such a heartbreaking time, and I hope we can speak with you directly and provide the support you should have received.
Warm regards,
Ben
Identibase
Speedy and thorough response
1 agosto 2026
Non scritta su invito
Risposta di identi
Thank you for taking the time to leave such a lovely review!
We’re delighted to hear that you received a speedy and thorough response from our team. Providing prompt, professional, and knowledgeable support is exactly what we strive for, so it’s fantastic to know that we were able to assist you efficiently while still taking the time to make sure your query was properly addressed.
We understand how important it is for pet owners to receive clear information and have their questions dealt with without unnecessary delays. Our Customer Care team works hard every day to provide exactly that, and your feedback is wonderful recognition of their efforts.
Your kind comments mean a great deal to the whole team and encourage us to continue maintaining the high standard of service our customers and their pets deserve.
Thank you again for your feedback and for choosing Identibase. If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.
Warm regards,
Ben
Identibase
Absolutely outstanding service from…
Absolutely outstanding service from Paris at identibase today. I had a complicated situation with a new dog and also swapping databases as the chip was with Smartrace who I refuse to deal with as so unprofessional. Paris at identibase showed exactly how to deal with the matter professionally and efficiently.
Would strongly recommend for any microchip matters. Thankyou Paris 👏👏👏
31 luglio 2026
Non scritta su invito
Risposta di identi
Thank you so much for taking the time to leave such a fantastic review!
We’re absolutely delighted to hear that Paris provided you with outstanding service and was able to help you navigate what sounds like a fairly complicated situation with your new dog and the transfer from another microchip database.
We understand that moving a pet's registration between databases can sometimes feel complicated, particularly when there are existing records that need to be checked and updated. It’s fantastic to hear that Paris was able to take the time to understand your circumstances, explain what was required, and deal with everything professionally and efficiently.
Providing knowledgeable, patient, and professional support is exactly what we strive for at Identibase, so your comments are wonderful recognition of the service Paris provides to our customers. We’ll be sure to pass your kind words and praise on to her – she’ll be absolutely thrilled to know that she made such a positive impression.
We’re also particularly grateful to hear that you would strongly recommend Identibase for microchip matters. Helping pet owners feel confident that their pets’ records are accurate, secure, and properly registered is at the heart of what we do, and it’s fantastic to know that your experience has given you that confidence.
Thank you again for your brilliant feedback and for choosing Identibase. We truly appreciate your support and wish you and your new dog many happy, healthy years together. If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.
Warm regards,
Ben
Identibase
Friendly and helpful staff
Friendly and helpful staff!
Thank you!
31 luglio 2026
Non scritta su invito
Risposta di identi
Thank you for taking the time to leave such a lovely review!
We’re delighted to hear that you found our staff friendly and helpful. Providing a warm, knowledgeable, and supportive service is exactly what we strive for, so it’s fantastic to know that you had such a positive experience when dealing with our team.
We understand how important it is for pet owners to feel confident that they can speak to someone who is willing to listen, answer their questions, and provide the help they need. Your kind feedback is wonderful recognition of the care and professionalism our team puts into every customer interaction.
Thank you again for your lovely comments and for choosing Identibase. Your feedback means a great deal to the whole team and encourages us to continue delivering the high standard of customer service that pet owners deserve.
If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.
Warm regards,
Ben
Identibase
Piper couldn’t have been more helpful
Piper couldn’t have been more helpful, very polite and courteous. All our queries were dealt with efficiently.
31 luglio 2026
Non scritta su invito
Risposta di identi
Thank you so much for taking the time to leave such a wonderful review!
We’re absolutely delighted to hear that Piper provided you with such a positive experience and that she couldn’t have been more helpful. Delivering friendly, polite, and professional customer service is exactly what we strive for, so it’s fantastic to know that your experience reflected the high standards we aim to deliver every day.
It’s wonderful to hear that all of your queries were dealt with efficiently and that Piper’s courteous and helpful approach made such a positive impression. We understand how important it is for our customers to receive clear, timely, and knowledgeable support, and we’re delighted that Piper was able to provide exactly that.
We’ll be sure to pass your kind comments on to Piper, who will be thrilled to know that her support was so highly appreciated. Recognition like yours means a great deal to both Piper and the wider team and encourages us to continue delivering exceptional customer care to every pet owner who contacts us.
Thank you again for your fantastic feedback and for choosing Identibase. We truly appreciate your support and wish you and your pet many happy, healthy years together. If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.
Warm regards,
Ben
Identibase
5 star service from izzy😊
Been useing identibase for 1 year nearly , no faults at all..called today to update my details/membership , went smoothly quick and efficient. perfect 5star service from izzy on the call today! Thankyou for your help and support 🙏 ❤️
31 luglio 2026
Non scritta su invito
Risposta di identi
Thank you so much for taking the time to leave such a fantastic review!
We’re absolutely delighted to hear that you’ve been with Identibase for almost a year and that your experience has been faultless. It’s wonderful to know that your recent call to update your details and membership was quick, straightforward, and efficient.
We’re especially pleased to hear your kind comments about Izzy. Providing friendly, professional, and knowledgeable support is exactly what we strive for, so it’s fantastic to know that she was able to make the process smooth and deliver the five-star service you described. We’ll be sure to pass your lovely feedback on to her – she’ll be absolutely delighted to know that her help and support were so appreciated.
Your kind words mean a great deal to the whole team. It’s incredibly rewarding to know that we’ve been able to provide you with a consistently positive experience over the past year, and feedback like yours motivates us to continue delivering the high standard of customer care that pet owners deserve.
Thank you again for your wonderful review and for placing your trust in Identibase. We truly appreciate your continued support and wish you and your pet many happy, healthy years together. If you ever need any further assistance or have any questions in the future, please don’t hesitate to get in touch – we’re always here and happy to help.
Warm regards,
Ben
Identibase
Unclear info on website, trying to get more money from you
I had an email saying my cat's detailed needed updating. When I clicked on the website Basic account it makes it look as though you have to pay £15 to keep your details updated. This is NOT true ... when I rang I was told you only have to pay the £15 if any of your details have changed. This is not at all clear on the website and I very nearly paid the £15 but fortunately phoned the company first. The information on the website is misleading, they're just trying to get more money from you 😡
31 luglio 2026
Non scritta su invito
Risposta di identi
Thank you for taking the time to leave your feedback.
We're sorry to hear that you found our website confusing, and we appreciate you bringing this to our attention. We certainly never want our customers to feel uncertain about the services we offer or the options available to them.
We're pleased that you contacted our Customer Care team before proceeding, as they were able to explain how our services work and answer your questions.
To clarify for both yourself and other readers, receiving a reminder email to check your pet's details does not mean that you are required to purchase a subscription. These emails are sent periodically to encourage pet owners to review their pet's microchip information and ensure it remains accurate and up to date, as recommended by DEFRA and animal welfare organisations. Keeping contact details current is one of the most important factors in helping reunite lost pets with their families.
Our website offers a range of services, including optional subscription products that provide enhanced pet protection benefits in addition to allowing unlimited updates while the subscription is active. These subscriptions are entirely optional and are designed for customers who wish to take advantage of the additional protection services they include.
If your details have not changed, there is nothing further you need to do following one of our reminder emails. If you do need to make changes, there are a number of options available depending on the type of update required and the service you wish to use.
We're sorry that the information wasn't as clear as it could have been and that it gave you the impression you were being asked to purchase something unnecessarily. That is certainly not our intention. Customer feedback like yours is extremely valuable, and we'll ensure your comments are shared with the relevant teams as we continually review how we present information on our website to make it as clear and straightforward as possible.
Thank you again for taking the time to share your experience. We genuinely appreciate your feedback, and if you ever have any questions about your account or our services, please don't hesitate to get in touch – we're always here and happy to help.
Warm regards,
Ben
Identibase
Problem easily solved
I volunteer for a rescue and I had a problem with a chip and Daisy was very good. She knew the questions to ask so it was sorted out in quick time and was very helpful.
29 luglio 2026
Non scritta su invito
Risposta di identi
Thank you so much for taking the time to leave such a wonderful review!
We're absolutely delighted to hear that Daisy was able to assist you so effectively and resolve the issue with the microchip quickly. It's fantastic to know that she asked all the right questions, identified the problem efficiently, and was able to provide the support you needed.
We'd also like to thank you for the incredible work you do as a volunteer for a rescue. The dedication and compassion shown by rescue organisations make an enormous difference to the lives of so many animals, and we're proud to be able to support those efforts by helping ensure microchip records are accurate and up to date.
Providing knowledgeable, friendly, and efficient customer service is exactly what we strive for, particularly when working with rescue organisations where timely and accurate information can be so important. We're delighted that Daisy delivered the level of service we aim to provide and made the process straightforward for you.
We'll be sure to pass your kind comments on to Daisy, who will be absolutely thrilled to know that her knowledge and helpful approach made such a positive impression. Feedback like yours means a great deal to our whole team and encourages us to continue delivering the highest standard of customer care.
Thank you again for your lovely review, and thank you for everything you do to help animals in need. We truly appreciate both your support and your commitment to animal welfare. If we can ever assist you again in the future, please don't hesitate to get in touch – we'll always be here and happy to help.
Warm regards,
Ben
Identibase
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