Ordered an A3 Audi on 27 Jan. Told it be mid April. It's now June no communication no car Calls go in answered. All voicemail with no reply. They all show no substance. I've signed a credit act t... Leggi di più
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2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to... Leggi di più
L'azienda ha risposto
I was looking for a Range Rover Evoque and came across icarlease, I found the vehicle with icarlease and send enquired, Rebecca Phoenix got in touch with myself and was brilliant to work with and wa... Leggi di più
L'azienda ha risposto
Extremely smooth sailing from start to finish! Quick response time from customer service and vehicle delivered with no hassle and exactly as described. Would definitely use this company again! Vik was... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
At iCarlease “Our commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisation” Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.
Informazioni di contatto
Cuthbert House, 9 Brookdale Court, Chapeltown,, S35 2PT, Sheffield, Regno Unito
- 0333 014 5515
- sales@icarlease.co.uk
- icarlease.co.uk
4,3
Eccellente
215 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Ordered an A3 Audi on 27 Jan
Ordered an A3 Audi on 27 Jan. Told it be mid April.
It's now June no communication no car
Calls go in answered. All voicemail with no reply.
They all show no substance. I've signed a credit act that say's I have no rights to pull out yet I've had zero communication from them in month's.
I'm going to the ombudsman now as feel they have let me down..I'm not even sure they are actually legit
27 gennaio 2026
Non scritta su invito
Have been trying to get in touch with…
Have been trying to get in touch with VIk for over two weeks through phone and email also tried emailing sales and enquires and phoning different numbers
I have a car booked ready for June but can not get hold of anyone
19 maggio 2026
Non scritta su invito
Amazing experience!!
From enquiring about car options through to the delivery Rebecca was very efficient and professional.
Email queries were responded to very quickly, and I was kept up to date with the arrival and then delivery.
I wouldn’t hesitate to recommend, 5 star professional service, thank you!!
28 marzo 2026
Non scritta su invito
Excellent Service
Customer service including communication from Rebecca was excellent through process from agreeing the lease terms (which were excellent) and arranging with the dealer to amend a car already on order to meet my requirements. Unfortunately my circumstances changed relatively quickly and that was handled very professionally. Would certainly use them again.
12 maggio 2026
Non scritta su invito
First time leasing a car and Rebecca…
First time leasing a car and Rebecca has been incredibly helpful with everything. Really happy with the service provided.
1 febbraio 2026
Non scritta su invito
Risposta di icarlease.co.uk
Hi Saraj, Thank you so much for your lovely review! We are thrilled to hear that your first time leasing a car was such a positive experience. Rebecca always goes above and beyond for our customers, and I will be sure to pass your kind words on to her.
Most of all though, enjoy your new Audi A3!
I had a wonderful experience with this…
I had a wonderful experience with this company - communication was clear and direct from the very beginning and I felt very supported through the process. Rebecca phoenix went above and beyond to help me find my dream car and kept me updated throughout the process
30 gennaio 2026
Non scritta su invito
Risposta di icarlease.co.uk
Hi Ameena, thank you so much for the wonderful review! Clear communication and strong support are exactly what we aim for, so we are thrilled you felt backed throughout the process. Rebecca truly loves helping customers find their dream car, and I will make sure she sees your lovely feedback.
Most of all though enjoy your new Audi A3!
Review
Rebecca has been brilliant, this is my first experience of leasing, she was informative, found exactly the right car and also an excellent price!
9 gennaio 2026
Non scritta su invito
Risposta di icarlease.co.uk
Hi Natalie, thank you so much for taking the time to leave a review! We’re thrilled that your first leasing experience was such a success and that you’re happy with the price.
We’ll be sure to pass your kind words on to Rebecca, the team always love hearing feedback like this.
Thanks for choosing us, and most of all, enjoy your new Audi A3!
Rebecca was very helpful
Rebecca was very friendly, helpful and professional. Worked with me to find the right car, gave me options on the lease etc and overall I’m very happy with the car.
I wouldn’t hesitate in recommending Rebecca and this company if you are looking for a new car!
5 maggio 2026
Non scritta su invito
Risposta di icarlease.co.uk
Hi Phillip, thank you for the review and for taking the time to mention Rebecca. We’re really pleased she was helpful throughout and worked with you to find the right options. We know there’s a lot to consider when choosing a new car, so we're glad she could keep the process straightforward for you.
Thanks for choosing us, and most of all, enjoy your new Audi A3!
Please don’t waste your time with this…
Please don’t waste your time with this company. They don’t bother to respond when you ask for a complaints procedure. They delay vehicle delivery for months on end. The worst service I have ever received. Avoid at all costs.
27 aprile 2026
Non scritta su invito
Risposta di icarlease.co.uk
Hello Harry. I do get the frustration here, especially with the delays, it’s not what anyone wants.
The car was ordered with an initial date based on factory guidance, but Audi then pushed this back. The Sport version of the Audi A3 has been hit more than most.
From our side we’ve kept in touch throughout, responded to emails and sent weekly updates so you knew where things were up to. We also made it clear along the way that you could cancel without penalty if the delays didn’t work, and we haven’t taken any money from you as we don’t charge admin fees. Of course we dont want you to cancel we would rather you be in the car, that's our main objective as a business.
On the complaints procedure, it is on our website and I can’t see a request come through to us if, so if you still wish to do this after cancelling please do. Also I do understand why you’re unhappy with the delays, but I don’t think the review reflects how we’ve handled things overall.
Apart from that all the best with your new car search.
Rebecca was excellent
Rebecca was excellent, kept me informed throughout the process
14 gennaio 2026
Non scritta su invito
Risposta di icarlease.co.uk
Hi Stuart, Thanks for taking the time to leave this, really appreciate it. Great to hear Rebecca kept you updated throughout, that’s exactly how we want things handled and she’ll be pleased to see this.
Most of all though, enjoy your new Audi A3!
New Vehicle.
I was looking for a Range Rover Evoque and came across icarlease, I found the vehicle with icarlease and send enquired, Rebecca Phoenix got in touch with myself and was brilliant to work with and was great help all the way through to getting the vehicle delivered.
Would highly recommend icarlease and Rebecca Phoenix to deal with.
30 aprile 2026
Non scritta su invito
Risposta di icarlease.co.uk
Hi Alfie. Thanks for taking the time to leave this, really appreciate it.
Glad we could help you secure the Evoque and great to hear Rebecca looked after you from start to finish. That’s exactly how we want things handled and she’ll be pleased to see this. Thanks as well for the recommendation, it means a lot.
Most of all though, enjoy your new Evoque!
Rebecca made the whole process…
Rebecca made the whole process straightforward and well organised. Communication was clear, everything ran smoothly, and it felt well handled from start to finish. Would happily work with her again.
1 novembre 2025
Non scritta su invito
Risposta di icarlease.co.uk
Hi Merrill. Thanks for taking the time to leave this, really appreciate it.
Great to hear Rebecca made everything feel straightforward and well organised from start to finish, that’s exactly how we want things handled and she’ll be really pleased to see this.
Thanks as well for the recommendation, it means a lot.
Most of all though, enjoy your new Audi A3!
Fantastic Service From Start to Finish
Fantastic service from initial lease enquiry right though to delivery of vehicle. Rebecca has been so helpful, informative and knowledgeable. I wouldn't hesitate in using icarlease again in the future.
30 aprile 2026
Non scritta su invito
Risposta di icarlease.co.uk
Hi, Andy. Thanks for taking the time to leave this, really appreciate it.
Great to hear everything ran smoothly from enquiry through to delivery and that Rebecca’s support stood out. She’ll be really pleased to see this.
Thanks as well for the recommendation, it means a lot.
Most of all though, enjoy your new Audi A3!
Rebecca was great when sorting my…
Rebecca was great when sorting my lease, talking me through everything so I understood as this was my first lease. Communication is key for me so very happy. An the car is great!!!!
30 aprile 2026
Non scritta su invito
Risposta di icarlease.co.uk
Hi Maxine, Thank you so much for the 5 star review! We are thrilled to hear that Rebecca provided such a helpful and informative experience, especially for your first lease. We agree that clear communication is key, so we're happy she kept you informed throughout the process.
Most of all, enjoy your new Audi A3!
100% Recommend
From start to finish, I couldn't fault Rebecca's service when ordering an Audi A3. I would recommend iCarLease to anyone.
6 marzo 2026
Non scritta su invito
Risposta di icarlease.co.uk
Hi Josh, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Rebecca provided excellent service from start to finish.
Most of all, enjoy your new Audi A3!
Vik was incredible!
Vik was incredible! I ordered a Jaecoo E5 and the delays were a lot more than promised due to issues with Jaecoo but Vik kept constant communication and always answered the phone, keeping me posted with progress.
28 aprile 2026
Non scritta su invito
Risposta di icarlease.co.uk
Hi Maddy, Thank you for your review! It’s great to hear that Vik was able to help you navigate those manufacturer delays with the Jaecoo E5. We know how frustrating it can be when things out of our control hold up a delivery, but Vik always prides himself on keeping that constant line of communication open.
I’ll be sure to pass your kind words on to him.
Most of all, enjoy your new car!
Amazing staff
Very welcoming! Was met by Vikas who took me through the process start to finish and explained all my options. We worked closely to my budgets and it couldn’t have been anymore simple thanks to Vikas who made it so. It’s good to speak to people who know their cars and can appreciate your situations and work with you to get you what you need. Very happy with my decision! Thanks Vikas
20 aprile 2026
Non scritta su invito
Risposta di icarlease.co.uk
Thank you for your review, it’s really appreciated. Great to hear Vikas looked after you from start to finish and made the whole process simple. I’ll make sure he sees your feedback.
Most of all though, enjoy your new car!
Can't thank vik enough for sorting out…
Can't thank vik enough for sorting out my Audi. This is my second time using icarlease and would definitely recommend and use again. Thank you!!
1 aprile 2026
Non scritta su invito
Risposta di icarlease.co.uk
Really appreciate you taking the time to leave this, thank you. Great to hear Vik looked after you, I’ll make sure he sees this.
Most of all though, enjoy your new car!
2 reasons for 5 stars
2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to my queries, but also she was patient with a business like, but a relaxed, friendly attitude and I can’t emphasise how easy she has made the whole ordering process for my new vehicle.
22 aprile 2026
Non scritta su invito
Risposta di icarlease.co.uk
Thanks for taking the time to leave this, really appreciated. Great to hear the service stood out, and I’ll make sure Bex sees this as well. She’ll appreciate it.
Most of all though, enjoy your new Audi A3 when you get it!
Extremely poor customer service and aftercare
Avoid this company is my advice. Having paid for the maint and servicing package they have done everything to avoid providing that service. Having been with them for well over a year I contacted them to ask what was happening, only to be asked this once I went through what should have been a simple service booking process:
Who told you the car needed a service? Why do you think your car needs a service.
I mean, what on earth? Bear in mind the mileage was on the booking form - that in itself was an indication it was due.
I've heard nothing since filling that in and submitting or since contacting them directly to register my displeasure.
It's basic really, if someone pays for something in good faith, provide it. Don't put up barriers and ignore.
10 aprile 2026
Non scritta su invito
Risposta di icarlease.co.uk
Hello Julie, Thanks for taking the time to leave the feedback.
I know we did help you with this and got things moving, and whilst I don’t want this to come across as dismissive at all, I do think there’s been some frustration around the process rather than us not providing the service.
To be clear, we are not avoiding providing anything you’ve paid for. The maintenance and servicing package is there to be used, and we do honour that.
The questions you’ve mentioned from the booking team aren’t barriers, they are there for a reason. They’re used to confirm the vehicle is actually due a service and to make sure it’s booked correctly with the right garage, at the right time, under the correct terms of the agreement. That avoids failed bookings or incorrect work being carried out.
Once you’ve provided all the relevant information, the booking team will then contact the garage, arrange the appointment, and confirm everything back to you. It’s not an instant process as it involves coordinating with third party garages, but it ensures everything is booked in properly.
We manage a large number of vehicles and all customers go through the same process, whether that’s online or over the phone. It’s there to make sure everything is done properly and consistently, and it’s something that generally works well for everyone.
While we don’t agree with the one star review, it is of course your opinion and we respect that. The process itself has been reviewed and there will be no changes to it, as it is there for a reason and works across our wider customer base.
I’m sorry you’ve felt the need to leave a review on this, but I do hope the above, along with the emails from our team explaining the process prior to the review, helps give some more context.
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