Easy website to navigate and to order. The order was delivered on the following business day. When I sent an email query about delivery timelines I got an immediate response. And - most important - th... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great shopping experience! Easy to find and navigate the website, good selection of products. They arrived next day with no issue, a few cans had a bit of a dent as they hit each other on the way but... Leggi di più
Delivery box badly damaged on arrival, arrived at least 24 hours late (so chilled products not chilled), 2 tins dented and one jar of lentils lacking liquid so layer of black lentils at the top.... Leggi di più
Good choice of good quality Spanish products. Unfortunately, let down but courier (not Iberica’s fault). Company offered a partial refund, however whole day delay in delivering frozen products made th... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di prosciutto stagionato
- Negozio di formaggi
- Negozio di prodotti alimentari per gourmet
- Servizio di consegna di prodotti alimentari
- Grossista di carni
- Grossista di pesce
Scritti dall'azienda
We are an award-winning importer of authentic and traditional Spanish products, our main aim is offering a unique range of products, carefully selected in person. Our portfolio includes more than 300 products, from 50 different suppliers, many of whom are dedicated family businesses that have farmed for generations. We are based in Henfield, where we have cold rooms for refrigerated products and we hold a 5 star hygiene rating, our premises being approved for food preparation by the local authority. We work with many of the best food establishments in Sussex and London, which seek to provide authentic Spanish flavors to their customers. We use overnight courier for nation wide deliveries!
Informazioni di contatto
Unit 25, Winterpick Business Park, BN5 9BJ, Henfield, Regno Unito
- 01273 590282
- customerservice@ibericafood.com
- ibericafood.com
4,6
Eccellente
800 recensioni
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
EXCELLENT SERVICE ALL ROUND
EASY AND CLEAR WEB LAYOUT. ACCESSIBILITY. DELIVERY TIMING AND CONTENT.
1 settembre 2023
Risposta di Iberica Food
Thank you Ana for your kind feedback!
We're delighted that you enjoyed our website's user-friendly layout. Ensuring timely deliveries and offering quality content are top priorities for us.
Your satisfaction means a lot, and we look forward to continuing to serve you.
Great prepared and tasty produce
30 agosto 2023
Risposta di Iberica Food
Thank you for your feedback!
We're thrilled to hear that you found our produce great, well-prepared, and tasty.
Lo mejor!
I used to live in Madrid and enjoyed a number of Spanish delicacies. It is great to see Oscar and his team at Iberica providing that same joy through being able to purchase Spanish food back here in the rainy UK! Thanks Iberica for giving me the freshness of Spain right at my doorstep.
1 agosto 2023
Non scritta su invito
Risposta di Iberica Food
Thank you for your kind words!
We're delighted to bring the flavors of Spain to you in the UK, and we appreciate your support. It's our pleasure to provide you with the taste of Spain, even on rainy days in the UK.
We look forward to serving you again!
Excellent Service
I found what I was looking for and within 2 days it had arrived. I could not have wished for a better service.
7 agosto 2023
Risposta di Iberica Food
Thank you Mrs Maureen for your kind words!
We're thrilled to hear that you found what you were looking for, and it arrived within just 2 days. Providing you with excellent service is our priority, and we're delighted we could meet your expectations.
We look forward to serving you again!
After recent trips to Donostia San…
After recent trips to Donostia San Sebastián, Malaga & Valencia, we were craving some more traditional Spanish food so I ordered cod croquettes (amongst some others) and Ham Gazpacho - absolutely lovely to have a little taste of Spain, thank you!
5 agosto 2023
Risposta di Iberica Food
We're thrilled to hear that you were able to satisfy your cravings for traditional Spanish food with our cod croquettes and Ham Gazpacho. It's wonderful to provide you with a little taste of Spain.
Thank you for choosing us!
Good product although it took too long…
Good product although it took too long to arrive due to your delivery service.
11 agosto 2023
Risposta di Iberica Food
We apologize for the delay in your delivery Sharon; we always strive to ensure our customers receive their orders promptly.
We're glad you found the product good, and we appreciate your understanding.
Your feedback is important to us, and we are actively working on improving the speed of our delivery service.
Great beer appalling delivery service…
Great beer appalling delivery service the beer is one of the best I have ever tasted so I don’t want loads of people buying this beer because there won’t be enough for me.
10 agosto 2023
Risposta di Iberica Food
Thank you for your feedback!
We're delighted that you love our beer, and your feedback is important to us, Richard.
We hope to serve you again soon!
Ordered our usual Tomato Frito in bulk
Ordered our usual Tomato Frito in bulk! Arrived almost overnight and well packaged
8 agosto 2023
Risposta di Iberica Food
Thank you Niki for your feedback!
Your feedback means a lot to us, and we hope to serve you again soon.
Quality and speed of service
8 agosto 2023
Risposta di Iberica Food
Thank you for your feedback!
We're thrilled to know you're satisfied with the quality and speed of our service.
Excellent service
31 luglio 2023
Risposta di Iberica Food
Thank you Lee for your feedback!
We appreciate your support and we hope to serve you again soon.
You had all the ingredients I needed…
You had all the ingredients I needed for fideua negre!
4 agosto 2023
Risposta di Iberica Food
Thank you, Nic for your feedback!
We're delighted to have had all the ingredients you needed for fideuà negre!
Thank you for choosing us for your culinary needs.
Frozen should mean frozen!
Very unhappy with the state of the food received. The frozen goods were not frozen - huge lump of empanadas and semi frozen croquettas. I contacted company immediately to inform, but because I didn't fully unpack the parcel, had not realised croquettas were unusable, have not been considered for a refund. Customer services inform me I can still use their food, even though it was received at 13.5c! Cavalier approach to all and any guidelines I have come across in my 10 years as a chef.
8 agosto 2023
Non scritta su invito
Risposta di Iberica Food
We're truly sorry for the inconvenience you faced with your order.
Upon your initial feedback, we acted promptly and processed a refund for the empanadas. However, the croquettes were stated as being fine during the first communication. Consistency and clarity help us assist our valued customers more effectively.
Nonetheless, we always strive for excellence, especially given your expertise as a chef, and appreciate your feedback.
The enpenadas had defrosted been mushed…
The enpenadas had defrosted been mushed together so ended up as one large lump
1 agosto 2023
Risposta di Iberica Food
We sincerely apologize for the inconvenience you encountered with the empanadas arriving defrosted and mushed together. This falls short of the quality of service we aim to deliver.
We've refunded your money for the product and apologize for any inconvenience caused. Your feedback is valued, and we are committed to making improvements based on it.
Thank you for taking the time to share your feedback with us; it is important to us.
Risposta di Iberica Food
Thank you for your feedback!
We're thrilled that you enjoyed our amazing cheese and experienced first-class service.
Very impressed
Got everything I ordered in a cool and organised box. Delivery was on time, products were amazing and delicious. Highly recommended and definitely ordering again.
12 luglio 2023
Risposta di Iberica Food
Thank you for your feedback!
We're delighted to hear that you were completely satisfied with your order, Gabriela.
Ensuring your items arrived in excellent condition is our top priority. We truly appreciate your kind words and look forward to serving you again soon!
Loch Lomond, Scotland, relay swim
Hi. We needed the self heating drinks because we were doing a 36.4K swim of Loch Lomond, Scotland, in a relay. We knew we’d be on the boat for a long time and needed hot drinks that would last and keep us warm. We would highly recommend these drinks!
20 luglio 2023
Risposta di Iberica Food
Thank you for your feedback!
We're thrilled to have been a part of your 36.4K relay swim in Loch Lomond, Scotland. Providing you with self-heating drinks to keep you warm during your journey on the boat was our pleasure.
Thank you for recommending our drinks, and we're here whenever you need them again for your next adventure!
expensive delivery
The delivery was fast and everything was great. I chose 4 because the delivery price is a bit too much
14 luglio 2023
Risposta di Iberica Food
Thank you, Maria for your feedback !
We're pleased to hear your delivery was fast and everything was great. Your feedback about the delivery price is noted, and we appreciate your input.
Risposta di Iberica Food
Thank you for the kind words!
We're delighted you're happy with our delivery service.
We look forward to serving you again soon!
Quick reliable service
7 luglio 2023
Risposta di Iberica Food
Thank you Alfredo, for your feedback !
We're thrilled to hear that you found our service quick and reliable!
We're here to provide you with the same level of service in the future.
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