Hypnia - High Quality UK Mattresses Recensioni 

1373
•
TrustScore 3.5 su 5

3,7

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Valutata 5 stelle su 5

Ordered the kingsize supreme hybrid mattress and OMG 😲 what a comfortable, supportive, soft mattress it is.. its simply the best mattress I've ever bought at a brilliant price Delivery was quick and... Leggi di più

Valutata 5 stelle su 5

Lovely comfortable mattress, deffinitely more comfortable than our old mattress. My husband says he gets a much better sleep and doesn't wake up with aches & pains like before. It is quite a deep ma... Leggi di più

Valutata 5 stelle su 5

The Hypnia mattress has revolutionised our nights. Not only is it supremely comfortable for both of us, but it has greatly improved the gradually worsening pain I have been experiencing in my hi... Leggi di più

Valutata 5 stelle su 5

Great Mattress. Mattress arrived on the planned delivery day, and great communication prior to delivery. Mattress was easy to unpack and put on the bed. The mattress felt firmer than what we were used... Leggi di più

Dettagli dell'azienda

  1. Negozio di materassi

Scritti dall'azienda

Hypnia supplies & delivers the best quality hybrid & memory foam mattresses across the UK. Buy it, try it & sleep better with a 200-night risk-free trial, free speedy delivery and a 15-year warranty. Discover a revolutionary sleep experience with Hypnia.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
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3,7

Tutte le recensioni

(1373)

1 recensione negli ultimi 12 mesi

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Valutata 5 stelle su 5

Best mattress ever

Brought a double for my son’s girlfriend for her 21st, she said, she has never slept so well, she feels refreshed in the mornings and loves going to bed. The best mattress she ever had. Thank you. Delivery time was quick and they turned at the correct time.thank you

6 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

I have arthritis in my neck and lower…

I have arthritis in my neck and lower back, I wanted to get some comfortable sleep as my other mattress didn’t cushion me enough.
Hypnia has worked wonders! I’ve slept right through the night and without my usual back pain, it really has been wonderful!

21 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

She's a beauty!!

I always wait a good amount of time to review products like this. Having slept on this matress almost every night for 12 months, it is still as comfortable as the first night we slept on it. No defects or wear. Amazing product.

20 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Want to Lose your aches and pains feel years younger buy Hypnia

This is the third Hypnia mattress we have bought
Best sleep experience ever , comfortable ,deep refreshing and reviving would never buy anything but Hypnia mattresses for all our beds I whole heartedly recommend for anyone needing good sleep experience Always quick efficient straightforward purchasing and delivery. Amazing

9 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Very happy with our purchase

Very happy with our purchase, incredibly comfortable. Was worried that it would be too soft as I like a firm mattress, however, it's soft but firm at the same time! Big purchase for us but very happy.

6 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Superb Mattress

I hadn't heard of Hypnia mattresses, until I started looking to purchase a new one.
I'm so glad I came across them. I bought this mattress a year ago and I can honestly say that I have slept well every night since purchasing it. I bought a refurbished supreme memory mattress. You could not tell that it was refurbished. It is a very firm mattress, which I prefer.
I would highly recommend Hypnia!

20 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Was so excited to get this mattress

Ordered the kingsize supreme hybrid mattress and OMG 😲 what a comfortable, supportive, soft mattress it is.. its simply the best mattress I've ever bought at a brilliant price Delivery was quick and easy. If your reading this review and thinking about getting a new mattress don't think just DO !! You won't regret it guaranteed 😴

20 aprile 2024
Non scritta su invito
Valutata 3 stelle su 5

Mattress is pretty good but the smell…

Mattress is pretty good but the smell honestly is foul and can’t get away with it. This is the second mattress within a few weeks. The customer service guy told me to give it upto six weeks or leave it outside for the smell to go away quicker. I said to him you do know we live in the uk and not uae. It had been raining for weeks. So unfortunately I will be getting in touch for this to be returned and will as for a refund this time…

24 marzo 2024
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Risposta di Hypnia - High Quality UK Mattresses

Hello,

We would like to thank you for your feedback and apologise for the inconvenience.

The smell is a factory smell and should disappear as soon as possible.

We hope that you will be happy with the mattress and remain available for any further information.

Best regards
Hypnia

Valutata 5 stelle su 5

Hypnia supreme hybrid mattress

Great value in comparison to other top competitors for a quality product. I have had spinal surgery and my Husband suffers with rheumatoid arthritis we had a relatively budget mattress before I had my operation and before the onset of his condition, we were both in pain, uncomfortable and not able to sleep well let alone through the night. This Hypnia hybrid mattress has been an absolute wonder we are both much more comfortable and are able to enjoy a peaceful night's sleep waking up feeling refreshed and much more positive about facing the day ahead.

20 aprile 2024
Non scritta su invito
Valutata 2 stelle su 5

I've written this for the third time…

I've written this for the third time now after yoyou asking. No I do not like the mattress. I've had backache ever since. Will definitely go back to the Simba mattress I previously owned. Only tried this mattress as bought a bigger bed

15 marzo 2024
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Risposta di Hypnia - High Quality UK Mattresses

Hello,

Thank you for your feedback and we're very sorry that you're not happy with the mattress.

You have 200 trial nights to test the mattress.

If it doesn't suit you, you can ask for an exchange or a refund.

Customer service is available for any further information.

Have a nice day.
Kind regards
Hypnia

Valutata 1 stelle su 5

Order no 6821 supreme hybrid

Ordered the Supreme hybrid mattress 8 days ago on the 10th April with the website claiming 3 to 5 working days delivery. That time has now passed, and I still don't think the mattress has been shipped yet. I am checking the tuffnells tracking information daily and it hasn't updated once since I made the order 8 days ago. If your needing a mattress quickly as I am, buyer beware. It's not good enough Hypnia. A competitor mattress I ordered prior to this and subsequently returned delivered theirs within 3 days. Close to cancelling order.

UPDATING 21st April ....

Close to 2 weeks now since ordering and still no mattress. Weirdly on the day after I left this original review, I received a new tracking no from Tuffnells which now states the mattress has been delivered, but it hasn't. I rang customer service to ask why have I received a new tracking no that says my mattress has been delivered when it hasn't. The boy on the phone wasn't of much help, told me the original tracking no states it hasn't been delivered and he will look into it and email me, which of course he never did. Still no mattress, still no idea where it is or when I will receive it, but Hypnia have my £400 so that's okay. If it isn't here within this week I'll be cancelling the order. The lack of communication is astounding.

10 aprile 2024
Non scritta su invito
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Risposta di Hypnia - High Quality UK Mattresses

Hello,

Thank you for your review, and we sincerely apologize for the experience you had with our company's delivery service.

We want to inform you and all our valued customers that we've encountered challenges with our standard delivery courier for free deliveries. To address this issue, we've transitioned to a different courier company for our free deliveries, leveraging the same reliable service used for our premium deliveries.

If your order experienced delays during this transition, we apologize for any inconvenience caused. To make amends, we are prepared to offer compensation for the inconvenience you endured.

Please reach out to our customer service team at 020 4571 7560, and we will gladly assist you with resolving any outstanding issues or concerns.

Thank you for your understanding and patience.

Warm regards,

Valutata 5 stelle su 5

Sleeping well for the first time in years

I was looking for a new mattress as I have lots of pain in my back and hips when sleeping causing me to have restless night's. I always read reviews before making a purchase and read reviews on the top ten. I chose to opt for the Hypina supreme hybrid as it had many positive reviews and was mid range price wise. For me it was a great choice it was delivered quickly they removed my old one at a reasonable cost and I knew from the first time I laid on it that it was extremely comfortable and supportive I now have pain free restful sleep. I would recommend this mattress as you have nothing to lose due to it's long trail period if your not happy you can return it but their not having mine.

13 marzo 2024
Non scritta su invito
Valutata 1 stelle su 5

Hypnia used to make great mattress…

Hypnia used to make great mattress toppers, now they don't seem to make anything, they took my money, promised delivery two days ago, didn't deliver, didn't explain, and when chased didn't respond. Now I'm hundreds of pounds out of pocket to a company that looks, from company accounts, like it's on the brink.

11 aprile 2024
Non scritta su invito
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Risposta di Hypnia - High Quality UK Mattresses

Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you have encountered thus far. Our team is fully committed to rectifying the situation and ensuring your satisfaction.

Please don't hesitate to reach out to us directly so that we can expedite the process of delivering the topper to you and promptly address any further concerns you may have.

Best regards

Valutata 1 stelle su 5

Did not receive my order and I’m unable to speak to customer service

6th April- I am to express my extreme disappointment with the recent experience I encountered while attempting to receive my mattress order from Hypnia. This marks the first negative review I have felt compelled to write, given the circumstances surrounding my purchase.

This week, I placed an order for a mattress with Hypnia and opted for their premium selected day delivery service, which was essential for me due to my work commitments that often keep me away from home. However, upon reviewing my confirmation email yesterday, I noticed a discrepancy in the date format. The email indicated a delivery date of June 4th (in U.S. format) instead of April 6th, causing initial confusion. Despite this, upon logging into my order portal, I confirmed that the correct delivery date of April 6th was indeed specified.

Today, the scheduled day of delivery with an estimated time of arrival between 7am and 7pm, I made efforts to be available during this window. Unfortunately, upon attempting to contact Hypnia for reassurance earlier today, I discovered that they do not operate on weekends, leaving me unable to address any concerns until the following Monday.

Regrettably, the designated delivery time has since passed without any communication or delivery from Hypnia. Checking my order status online reveals that it remains in an “ordered” state, suggesting that the order may not have been processed by Hypnia at all.

This situation has left me feeling uneasy, especially considering the significant amount of money spent, albeit with a substantial discount, without any clarity on the status of my order or whether I will ultimately receive my purchase or a refund. While I understand that unforeseen issues can arise, I firmly believe that having accessible customer service during scheduled delivery times is imperative.

I am now left awaiting clarification until Monday and will update my review accordingly after speaking with Hypnia’s customer service. As it stands, potential customers should consider these delivery challenges carefully before making a purchase decision.

13th April 24 update- After speaking to the customer service on Monday (i must say I‘m been able to get in touch with them very easily and that they were all very friendly) I’ve managed to reschedule delivery for today Saturday the 13th of April with ArrowXL, who schedule delivery slot at 6.30 am! Apparently today they did not manage to deliver the mattress as according to them none was at home! The mattress cannot any longer be delivered today and will need to be rescheduled…. The adventure continues….

16th April 24 update- received a message yesterday with a timeslot for today, this morning I received a message saying that they could not delivery! Called Hypnia who confirmed that after any attempt they cannot deliver my mattress even today. I’ve taken 3 days off from work for this delivery, an absolute waste of time and effort! I ended up cancelling my order completely. Such a shame!!

I’m currently awaiting for a refund, hopefully it will come without further issues.

5 aprile 2024
Non scritta su invito
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Risposta di Hypnia - High Quality UK Mattresses

Your response addresses the customer's concerns with empathy and offers a solution to resolve the issue promptly. However, I recommend refining the wording for clarity and professionalism. Here's a revised version of your response:

Hello,

Good afternoon! Thank you for your review.

We sincerely apologize for the inconvenience and delay you experienced with your order. Rest assured, we have reported this issue to our courier company to prevent similar issues for our other customers.

We understand your frustration and regret that you felt the need to cancel your order. If you would like to proceed with a refund, please contact our customer service line at 020 4571 7560. We will ensure that the refund process is handled smoothly for you.

Once again, please accept our sincerest apologies for any inconvenience caused.

Kindest regards,

Valutata 1 stelle su 5

Beyond awful

Beyond awful! Took the day off work to await delivery as was advised via email from Tuffells it could arrive between 7am and 7 pm. However, no mattress arrived. Contacted Hypnia and have now been advised it won't arrive today, probably won't arrive tomorrow and can't confirm if it will be the day after. Only means of contact Hypnia have with delivery company is via email and nobody was responding! Looks like my 86 year old mother is sleeping on the couch. Buyer beware!

4 aprile 2024
Non scritta su invito
Logo di Hypnia - High Quality UK Mattresses

Risposta di Hypnia - High Quality UK Mattresses

Hello,

We apologise for the inconvenience.

So that one of our staff can deal with your request, please contact us by telephone, quoting your order number.

Kind regards
Hypnia

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