zero points
I ordered the Malika Maxy Dress (Navy) from Hype Universe for my daughter’s graduation and paid an extra €12.90 for express shipping (5–7 days). The dress arrived four weeks later, long after the event. I had to buy another dress in the meantime.
When I tried to return it, I was told the return shipping would cost €69—more than the price of the dress. Poor service, misleading shipping promises, and unreasonable return policy. I will never order from Hype Universe again.
Risposta di dollly
Hello Dana Van der Velden,
We’re truly sorry to hear about your experience, and we fully understand your frustration. This is not the service we aim to provide.
The delay you experienced was caused by an unexpected logistics issue that affected a small number of orders, and we apologize that your dress did not arrive in time for your daughter’s event.
Regarding the return cost, international carriers recently increased their fees, but we agree that the amount you were quoted is unusually high. Our team is already reviewing this to offer you a fairer solution.
Please contact us at hypeuniverss@gmail.com with your order number so we can personally assist you and arrange the best possible resolution.
We truly value your feedback and would like the opportunity to make things right.