Hymans Robertson LLP Recensioni 

I wanted to believe that my case is an isolated incident. Sadly it seems this company is even worse than I feared. I requested a pension transfer and the company has received all the required documentation. Contacted Hymans twice to get an timeframe for completion of the transfer and had no response to both emails. I have now sent a complaint to their tpaquery email (their complaints team) I have told them I will be contacting the pension ombudsman if i dont get a response in 5 working days.

I cant begin to imagine what the culture and leadership, including the so-called trustees, look like from within the company. Their processes, culture and systems aren't fit for purpose. They insist on emailing dodgy paper forms back and forth in this digital age! This is a company that blatantly treats customers many of whom are pensioners with complete contempt. All you get are automated emails saying they will endeavour to respond within their service levels. What mealy-mouthed waffle! What are these service levels? Come on. You have none!

I am baffled why organisations choose this incompetent organisation as their pension administrator

Not sure why this company has a 1.4 star rating. There are 63 reviews. 61 are 1-star, 1 a 4 star and 1 a 5 star. How the heck does this weight to a 1.4 trustpilot? I would have given this company a zero-star rating if that was available

Please, please, i implore anyone facing issues to escalate their complaints to the pension ombudsman. Regulation in the UK is crying out for a massive overhaul, but more complaints may help in the drive for reform. No wonder more and more people no longer trust the pensions system

Edited: 22 July 2024. Just seen a reply asking me to contact tpaenquiries despite my message stating Ive already contacted this same address. Proves what ive suspected: these replies are from bots. Hymans doesn't read these reviews!

They can't even pick up the phone! Totally incompetent administrators. Any company using HR for their pension administration shows the contempt they have for their employees past and present. Trying to sort out a Serious Ill Heath Payment for a client who has very little time left and can't even speak to anyone to see what else they need. Everything requested was with them last week, no acknowledgement or correspondence received. Good luck to anyone who has the misfortune to have to deal with Hymans Robertson.

I would give ZERO or even negative stars if I could. Shambolic and blatantly adversarial. I would suggest you go anywhere but to these awful incompetent people. I have no idea how they aquired control of one of my company pension schemes but I rue the day they did. Taking control of a scheme then not informing you? I had to spend half a day investigating who had the money and eventually found out, wrote them a very pleasant email asking if it was them and asking of status of my pension their reply summed these last year or so perfectly they just said “yes we are” …. Nothing else! I contact them again immediately pretty miffed at their curt reply and now they say “we reply within 8 weeks!! “ then Imposing £200 a shot charges for asking for transfer values number more than I per year which is valid for 3 months! Now someone tell me how you do business with a ‘company’ that replies once in 8 weeks with a 12 week window then charges you £200 for each communication after the first. Highway robbery. I wouldn’t touch them with a barge pole. My quote fell by £21,000 soon after they were charged with looking after my retirement - seems I am in the worst possible hands reading the rest of the reviews on here. Can’t wait to get away.

I am a member of the ATOS UK 2019 pension scheme - (2010). I have made nemerous requests for illustrations for my pension, retiring in April 2024 and July 2025 so I can make an informed choice.
Having been assured numerous times the information will be sent by email and post also the requests have been escalated. No relavent information received.
I did receive an illustration dated 20th February 2023, over a year out if date and a retirement date of July 2023. Not only one copy but two a week apart.
How can I make an informed decision with out of date information. Hymans Robertson will reply to this with a generic statement that it is the third party administration service to blame and to contact Hymans Robertson direct.
The amount of negative reviews left you presume some action would have to give a better customer service but they just ignore the reviews.
A so called professional company like Hymans Robertson cannot even give me an illustration, what chance do I have of receiving my pension.
HYMANS ROBERTSON SORT THIS OUT NOW.

Thank you for sorting this issue promptly and thank you to Andrew who dealt with my call this morning in a very efficient manner.

You call and they promise to respond promptly but they don’t. You email and they totally ignore the questions asked. They blame others for their incompetence and they also presume that you are stupid when they tell you that it’s all very complicated. What else can be said other than avoid this company at all costs. They are totally useless, their web site is basic and it takes months to update and even when they eventually do carry out an annual review they fail to update the value in their own pension tool. Please don’t respond to this review advising me to contact anyone in your company, just look at all the one star reviews below and go sort your company out!

Reply to HR’s response….

Perhaps if your staff actually took the time to read and responded to my last email exchange dated 18th March AND dealt with the points raised then there would be no need to contact anyone else! Let’s see how long it is before they do respond and if they do address the points raised?

I sadly cannot leave a negative score. I feel very sorry for anyone with their pension being administered by these complete incompetents. You have no chance. Their customer service is utterly appalling on every level. It took me two and a half years of being constantly ignored for them to finally enact my court ordered pension sharing order, and when it finally was done, they calculated it incorrectly.
The worst company I have ever had the misfortune to deal with.

I've been waiting several months to transfer out of Humans Robertson, I've chased and spoken to a girl called 'Indy' whom reassured me that my request had been processed, but still no news? Unfortunately my legal team will be getting a call soon to take over....I can not recommend Hymans Robertson, they have fallen short of the service we expect from them. They respond on here and say 'the third party people we employ' etc....that's just a cop out,.and paints a poor picture of this company, move away is my best advice to anyone with a pension with Hymans Robertson.

Update, X1 month later, my new pension provider has updated me, they are still waiting for a response from Hymans Robertson!!!!!?????????

Legal enquiry has now been launched, I hope for Hymans Robertson sake they respond to the legal team!

Well - a one star review gets you a standard reply. (Note all the other one star reviews!) It makes no difference!
Stlll - lack of responsiveness. Avoid dealing with this company at all costs.

I'd give them zero. They denied three or four times on the phone that they had my main pension pot.They said that the tiny amount in my Taylor Wimpey scheme was all I had with them. I told them that the tiny amount was just the AVCs I'd paid and not the full pot. I was advised to engage Pension Works to track down where my full pot could be. Pension Works duly found the full pot and I paid them their £200 finder's fee. But guess where the pot was? With Hyman Robertson all along. This is beyond despicable. I compained twice to Hymans, requesting that they re-imburse me the £200 I had had to pay to Pension Works!! No response. Appalling behaviour which needs to be investigated.

Echoing many of the reviews on here. Shockingly bad at responding to emails, I have more standard reply emails than I have contact. Date of experience is on going..

Updated 19/12/23 So after leaving the review I've actually had a response!

My husband died unexpectedly in April 2023, he has a small pension with Atos. I contacted them on the 27th April to notify them of my husbands death and to get proceedings started. As of today, 28th Nov, I have not received this pension. The last correspondence I had from them was to say I had not signed their payment form (perhaps they shouldn't send this electronically and ask for it to be uploaded electronically!) This form was signed and sent back recorded delivery, received by them on the 13th Oct. I have emailed them on the 10th Nov and the 24th Nov asking for an update, also have cc'd the tpaenquiries@hymans into these emails- no surprise, no update.

I am now a single mother trying to survive life without my husband while grieving and having to constantly try and contact this company for some sort of response is not something I want to be doing.

Perhaps it is now time to contact the pension ombudsmen.

This company are not fit to administer any pension fund! I made a claim on my warburtons pension in March 2023 on the grounds of ill health and the fact I will never work again following cancer treatment and major surgery.
The incompetence of this company is beyond belief, they have only now started to assess my claim on the correct grounds late in November! 8 months later!!!
There was no questionnaire to complete for my claim just a verbal request for “some evidence” to support my claim.
They have NEVER called me back when they say they will!
Refuse to give me a quote of my pension pot!
Don’t follow their own complaints procedure!
Don’t record any of their phone calls! Assuming so these cannot be used in evidence against them!!!
Do not invest with this company!
I will be contacting warburtons directly to let them know how their pension is been managed by a company not fit for purpose.
I am still awaiting an outcome to my claim, and still awaiting contact to discuss my official complaint I raised months ago!!!!

This company is completely incompetent and does not care about the people who should be receiving a private pension administered by them,

I sent their form back 7 weeks ago requesting payment of my pension.

I have also sent 2 emails requesting information about when i would start receiving my pension, but so far with no reply

Hymans Robertson administer my personal retirement pension. Ihave not received any pension for over 3 months because of their ridiculously poor administration. I am having to porn my watch to feed myself because having not paid me again on the 6th October they will not do an adhoc pension payment run to ensure I can eat

My first dealings with Hymans Robertson began August 2021. My person experiences between dates August 2021 and December 2022 align with most of the bad experiences as written here. I am not the least bit sorry to write this, but (to give only ONE STAR) is excessive! I can honestly say that throughout the course of my Working Life, I have NEVER encountered a company that cares little regarding their clients. If you went shopping on the High Street, and felt that the service was poor, you go somewhere else! Hymans Robertson are hiding behind the UK Rules / Regulations (all highly complex), which makes it difficult to move to another Pension Provider. If the transfer of your pension was 'easy' they would have no business! So, let us face facts: We are all at 'the wrong end of the candle' to suffer the stress and anxieties that this company creates for the majority of their clients - as listed here. You are very lucky if you get any meaningful reply from them. As an example, a letter was composed by a Staff Member at Hymans Robertson, for despatch (to me). I took note that the Originator of this letter, allowed this to either remain unprinted or this letter sat on his Desk for a time period of 52 days before this was posted! This did not surprise me. I (finally) reached the point of deep frustration, and decided that my only course of action, was to commence the transfer-out of my Pension Funds, placing as much distance from this company as possible. I finally achieved this pension move, at great cost - but (in hindsight) I have completely removed a thorn from my side. Finally, I find it hard to believe that the Ombudsman or FCA would take issue with all of your complaints, but I would strongly advise that you write your complaints to the MD of this abysmal Organisation.

This is in relation to the Atos 2019 scheme just so you know. I am literally just trying to upload my scheme decision documents. What an absolute shambles.
You have to wait for an email for a couple of days, call a couple of times to get the email actually sent out. There must be a link sending department I think, because the guy said someone had to check it all worked correctly etc.
I eventually got an email with a link to upload the files which clearly would have been fully tested by the link sending department. Only the upload link isn't a link at all. Tried also in those admittedly very obscure browsers google chrome and firefox, but still no joy.
Then I can't call them again, because now there's nobody available constantly. No phone queue, just "Please call back another time" It's 14:00 on a Wednesday afternoon. Not quite clear how peak that must be, but it feels like an optimal time to me. Kept trying but nope.
Shambolic.

Reply: this isn't the point. I have managed after 17 phone calls, to get my documents uploaded, to get to speak to someone. I have left 5 voicemails. nobody returns the call.
I have finally got my documents uploaded, and had to call several times to get confirmation of receipt because there was nothing automatically generated.
I have no faith my pension will come through as required.

If you think this is anything other than 1* service, please correct me!

Only giving one star because zero is not an option. Taking my pension away from these guys as quickly as I possibly can. Communication is shockingly bad (10 to 15 working days to reply to emails is their standard), but the more I had to deal with them the more I was left with a feeling that they are totally inept... 2 data breaches (one where my forecast and option forms were sent to a completely incorrect address at which I have never lived; the 2nd when they 'lost' my completed options decision form which included my nominated bank account details, despite receiving everything else in my envelope).

I was hoping to start accessing my pension in July, but their completely opaque overlap with Phoenix Life and the company I worked for meant I was given completely the wrong information about how to get option forms and where to send them.... by the time that was sorted out I eventually got an options pack with my valuation calculated for a retirement date of 20 August. I'm writing this on 5th September having just had another row with them on the phone because (magically) they can't find my decision form. Its just too many errors and data breaches to inspire me with any confidence at all that these are the people managing my pension. I was not surprised at all to see that EVERY SINGLE REVIEW by other people on here is also 1 star. Must be some kind of record.

Its 2 days till my 65th birthday and I have yet to receive any information about my pensions. This is despite repeated emails and calls. This is outrageous service!
They asked me to verify my address, which I did, 2 MONTHS AGO!!!
Nothing since, NOTHING!!
Surely this cannot be "in line with the service levels agreed with the Trustees" as it says in their automated response emails.....
HOW CAN THIS COMPANY BE PERMITTED TO OPERATE!?

Incredibly bad experience(s) after my pension was transferred to Hymans to manage.

Abysmal service with their systems and procedures being an absolute disgrace with no information available to access online to any degree.

How and why they are allowed to operate in this manner is a mystery to me and the ongoing fun continues trying to get information at any level.

Highly unrecommended in any shape or form.