They sent a panel for my treadmill. Very poor packaging. The panel must have fallen out during transporting. It came damaged. They have issued a full refund and I appreciate their handling the issue... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Just like others note, you'll play email games with their support to no avail. Stupidly, I still ordered what looked to be the part I needed (roller bearings for a treadmill main rollers) based on th... Leggi di più
L'azienda ha risposto
Part no longer manufactured. This was the only business that had a used replacement. Part arrived and was in like new condition. Very happy with the whole experience. Will likely use them for future f... Leggi di più
Received wrong items. Responded to 12 different emails requesting info (half were redundant though) but nothing was resolved. Items were returned a week ago but no refund yet. Customer Service is... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We carry NEW and USED commercial and home grade fitness repair parts for most major brand names. Whether you're looking to find replacement parts for a Treadmill, Elliptical or Stationary Bike - We can Help! Popular Brands such as Nordictrack, Proform, Life Fitness, Precor, True Fitness, Octane Fitness, Spirit, Sole. Our express site https://hydrafitnessparts.com/ And Home Gym Fitness Equipment Site https://www.fitnesswarehousedeals.com/
Informazioni di contatto
6114 Madison Ct. , 60053, Morton Grove, Stati Uniti
- 800-219-3340
- admin@hydrafitnessexchange.com
- hydrafitnessexchange.com
3,5
Nella media
80 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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customer service, Wrong Item
Very poor customer service, DO NOT buy anything from this website
8 ottobre 2026
Non scritta su invito
Risposta di hydrafitnessexchange.com
What's the email address and order number? we will check the issue. Thanks
Treadmill Panel
They sent a panel for my treadmill. Very poor packaging. The panel must have fallen out during transporting. It came damaged.
They have issued a full refund and I appreciate their handling the issue. I would order from them again.
10 agosto 2026
Non scritta su invito
Risposta di hydrafitnessexchange.com
The discount still stands if you wants to keep it or you can return it. Thanks
Deliberately Sent Aftermarket Item
I received the straps I ordered from Amazon. I specifically asked for images of the product which you didn’t send and I specifically asked you if they were the straps from BowFlex and you said they were which is in the attached email and on this thread of our communications. I want the real thing and if you dont have them I want my money back, all of my money, or Ill dispute the charge and show the emails, I didn’t get what I asked for or paid for. I simply want what I asked for "BowFlex Body Tower hanging ab straps." I could’ve bought ANY straps local for cheaper than I paid you. Support deliberately sent me some cheap after market products that came from Amazon two days after I ordered but was charged $15 for shipping.
I asked support BEFORE I placed my order if what I was ordering was BowFlex products. Support said it wasn't aftermarket and manufactured by BowFlex and then sent me some cheap substitution from Amazon.
Why act like you're trying to address the situation now, before I came to the internet I was emailing admin and support asking for a full refund and you stopped replying that was on the 20th. Address what Im alleging, you know you sell misleading products. Sold me some cheap straps for $64 that I could've gotten from Walmart or Amazon myself. I ordered on the 17th and received the straps on June 20, you should be telling me what the order number is. Im supporting your business and you deliberately mislead me for $60.
20 giugno 2026
Non scritta su invito
Risposta di hydrafitnessexchange.com
Please send the order no and email. We will investigate and try to solve the issue. Thanks --- Request again for your email address and order no. --- Looks like you are a fake customer. We did not find you in our orders. Why you don't give order no and email.
Treadmill part was at a reasonable…
Treadmill part was at a reasonable price and functions properly.
2 maggio 2026
Non scritta su invito
Delivery is subpar
Delivery is subpar. My small part has been put off 3 times. Unable to use our treadmill until this part arrives
7 marzo 2026
Non scritta su invito
QUICK turnaround
Fast turnaround - each time we order ! Thank you!
11 dicembre 2025
Non scritta su invito
Exactly what I needed
I did not expect to find these end cap / feet for my discontinued Hoist fitness machine but they had them! Accurate description and quick shipping. Thank you!
13 dicembre 2025
Non scritta su invito
Great service
Great service, quick delivery and I received the part I ordered in good condition
9 dicembre 2025
Non scritta su invito
I received the part on time and no damages.
I received the part on time and the package came in free of any damages.
24 novembre 2025
Non scritta su invito
Treadmill Parts ....
Found the parts I needed for an older treadmill.
Good description and pictures.
Reasonable priced.
Didn't care for the added shipping protection charge.
Package arrived in a timely manner. and parts were as described.
10 novembre 2025
Non scritta su invito
Quickly shipped correct part.
Quick shipping and the correct part was the fix for our bike! A little more expensive than a competitor, but being able to get the correct part in a timely manner was worth it. Recommend this company.
3 novembre 2025
Non scritta su invito
Customer assistance to resolving issues…
Customer assistance to resolving issues with this company is the poorest I've ever encountered! And I have worked in logistic/distribution for all my adult life. After a week of back-and-forth emails explaining and sending pictures, it became clear to me I am wasting my time in securing a return of an item I received that I can't use. Has a result, I am donating the product to Goodwill.
7 novembre 2025
Non scritta su invito
Received wrong items
Received wrong items. Responded to 12 different emails requesting info (half were redundant though) but nothing was resolved. Items were returned a week ago but no refund yet. Customer Service is inept.
Emails sent to hydrafitnessexchange.com starting with admin@
Don’t know what to tell you at this point but done responding after this one. The lack of a competent response is definitely indicative the my experience with my order.
4 settembre 2025
Non scritta su invito
Risposta di hydrafitnessexchange.com
Where you send emails we have checked all our support channel but nothing found. Also what is your order number? ----------- ok we are checking again. Also we asked about order number can you please send it. --------- We did not find any of your email please send again on support@hydrafitnessexchange.com and CC mtasnim@hydrafitnessexchange.com also send with with the order id. Thanks
OK great if you find the information, we will definitely dig into this for you. Otherwise, we would definitely have to wait for that because we have nothing to go on.
Changed their price for an ongoing purchase!
Purchased a new pedal for my Schwinn Elliptical and received an email the next day saying that the price of the product was not high enough. I looked back on the website and the price of the part was doubled (not only the shipping, the price of the part itself).
Will go elsewhere.
16 settembre 2025
Non scritta su invito
Risposta di hydrafitnessexchange.com
Yes it’s true, tariffs are impacting special orders and we had to refund because the purchase price he received is lower than dealer pricing. Moreover this is an international shipment and this buyer only paid $25 for a large part that costs about $100 to ship…. You can try and go somewhere else but I highly doubt you will find this part in stock in Canada. Much less, at the erroneous price you received here.
We will give you the price you paid for the part but we are not going to eat all that shipping. If you don’t think that’s fair, we don’t want the business.
Great experience
Part was in stock...fair price and shipped same day. It arrived in less than 60 hours. Just Awesome!!!
27 agosto 2025
Non scritta su invito
My card was charged and nothing was sent to me.
I placed an order on this website and paid for expedited shipping and I have not received my order yet. I just emailed them for a refund for the second time. I’m not even at the address anymore and my card was charged even though the item was not sent. I did not even get an order confirmation by our email.
14 agosto 2025
Non scritta su invito
Risposta di hydrafitnessexchange.com
Apologies for the delay, the item you ordered is on backorder that’s why you didn’t get it… The reason why it’s on back order is because the manufacturer is out of that part… We shipped the item and it's already delivered https://www.fedex.com/wtrk/track/?action=track&trackingnumber=392248081985
So the issue is solved. Please reverse the review if you can. Thanks
Perfect fit and shipped fast
Perfect fit and shipped fast! Was happy to have found a replacement
8 agosto 2025
Non scritta su invito
Updated review
The make model and serial number to my bike was on their site for the pedal strap I needed. It was way to wide and thick for my pedal. I paid $65.00 for the two straps and returned them but was only issued a $30.00 credit. This is more than their standard 20% restocking fee.
*Edited to update that all is fine and Hydrafitness did nothing wrong. I made the mistake. All my fault!
5 giugno 2025
Non scritta su invito
Risposta di hydrafitnessexchange.com
Let me see if I can help… first reviewing the part of the complaint regarding the $65 order… That’s your order total with taxes product and shipping… We don’t refund shipping because shipping is a service rendered… So the remaining amount you received was correct 20% less on the product- restock…
Now to the matter regarding model and serial number, please provide your model and serial number - take a picture of the serial number batch on the frame of your unit, and we will analyze it… If our data is wrong, we will reverse the restock fee… or, we will give you the correct pedal set free of charge
Not for the matter where you said don’t buy from this company, well we deal with a lot of people and we have a lot of parts… And a lot of people order the wrong parts for their machine… If we don’t have restock fees in place, we get creamed in returns… This is true for almost any part company that exists … Because the same issues exist, no matter what you’re looking to fix whether it be lawnmowers or exercising equipment
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