Humanapharmacy Recensioni 

Humana's CenterWell pharmacy benefits for OTC are decreasing rapidly and even when you do order and have to wait 7 to 14 days for delivery day use a delivery service that will leave it on the sidewalk in front of your house and sometimes not at all as today. When you try to call Customer Service it's over a 10 minute wait and when they finally answer they have representatives that are asking you are you calling for Humana CenterWell pharmacy which is the only number that you're calling and then when you engage about non-delivery they immediately transfer you to another department for a total of 20 minutes wasted

Working with or receiving care from CenterWell Specialty Pharmacy has been a frustrating experience on multiple levels. The company operates with a noticeable lack of professionalism, both in how they treat their employees and how they handle patients. Leadership often seems disconnected, unresponsive, and more focused on metrics than on people — which creates a toxic and disorganized environment.

Employees are overworked, under-supported, and rarely acknowledged for their efforts. There’s little to no genuine communication or transparency from management, and feedback is often ignored. The culture feels inconsistent and reactive rather than intentional, making it difficult for staff to do their jobs effectively or feel valued.

From the patient side, delays, miscommunication, and a lack of empathy are common. Leadership doesn’t seem to prioritize patient experience or employee well-being, which ultimately affects the quality of care provided.

Overall, CenterWell Specialty Pharmacy has tremendous potential but is held back by poor leadership, low morale, and a lack of accountability. Until leadership truly invests in their people and processes, both employees and patients will continue to suffer the consequences.

Medicare Part D signup is near. Whatever you do, do not choose Centerwell/Humana. Customer service is awful. They notify you that a Rx will be shipped on a certain date and then tell you that you cancelled the order. They take a long time to fill orders advising you that the pharmacist is filling your order-and they are not. Better alternatives than this badly managed organization

I have Humana Medicare Advantage. I get a measly $50 in OTC products every quarter, it used to be a debit card I could use at retail stores. This year they took away the card and I am forced to use Centerwell. Prices for products are several times higher than at most retail stores, and shipping has gotten steadily worse. My most recent order has been sitting in one place for a week because they used the cheapest FedEx shipping option. If Humana ever says I have to get my rx meds through Centerwell I will change my insurance plan.

centerwell is so poor it's impossible for me to delineate all its incompetence .. from its offshore staffing to its incompetent relationship to Primary Care Physicians & all the phases between it fails .. suffice to say that burning it down & rebuilding would be a gr8 start .. selling pharma to Middle East & Eastern European vulture capitalists is bad medicine

3-5 days just to fill, bullshit. Then you have to wait or the shipping.

I let Centerwell take one of my prescriptions after they called me almost every day with a robot. I will not refill them even though it saved me $10. Its worth the extra money every 3 months. The texting for the refill with a link that was so hard to follow and then told me if there was an out of pocket cost i would be billed. What the He...? There should be no question one way or other. 1st it should be the same as last. And if it wasn't i should be notified right there. Trying to reach a person is unbelievable. Back to WalMart.

This is the worst pharmacy I've ever used!!! Mail order is always always late, every single month. I get my prescriptions late every single month. Put it this way my scripts are all over a month behind, probably closer to 2 now because every month they all continue to be late. I get the same scripts every month & they have my scripts a month ahead of time, yet they can't even manage to mail them out before my due date I should actually have them in my hands, and after they do finally decide to ship, well then it's 3 to 5 days shipping time beyond that & that's after it ships not after it fills because they don't even ship it for days after it's filled & this happens literally every single month. When you call to ask why don't you ship them earlier so that we can receive them when they are actually due so that maybe I didn't have to run out of medications every month because I'm getting them late every month. Their answer to me is sorry there's nothing we can do about that. They don't fill it till it's due & after they fill it they sit on it for 4 or 5 days til they actually give it to the shipper, it will say waiting for carrier pickup, except all it is, is label created & will just sit there waiting 4 or 5 days to actually ship out at which point there will be an additional 3 to 5 days ship time. Why is it always late & why does it take them so long to fill it & then sit on it before they actually ship it when they have my scripts in hand a month a head of time and I call 2 weeks in advance to confirm the refill? I sooo want to change pharmacies. Also, my scripts like a lot of peoples are not to be abruptly stopped, but they don't care. They just say there's nothing I can do about that, they won't fill it till it's due. They don't care if they make you run out every month. They literally don't care about the patients they serve.

Horrible horrible customer service. Stay away from these scammers!!!! Incompetence abounds!!!!!!

First all, it takes forever for a prescription to be filled and received. I am elderly and do not drive. I also do not get home mail delivery where I live. I have explained this to them many, many times. I thought I had a preferred delivery method set up through a rep for FEDEX. They sent it USPS anyway. When I called again (for about the 10th time) I was basically told sorry about my luck. No one speaks English and can understand same. No one knows what they are doing. Avoid this service at all costs. There is no service. Will be using my local Walgreens or CVS. Same day home delivery. Now I'll have to find a way to get to the Post Office to get my medication. Not that easy for me.

Centerwell pharmacy.They suck. Ask you for all your info, then say they have to transfer to another department, where they ask you the same info. This is all after they robot asks you at the start of the call.

im waiting to get my new medication filled something i need the old medication did not work for me but centerwell pharmacy generated a tracking number but web site says waiting to be picked up and know one can find where its at . At this time im screwed i guess wait till next year and change my medicare plan ill try to get meds from mexico or canada

If I could, I'd give them 0 stars.
After going back and forth, contacting my doctors office and contacting Centerwell trying to firgure out why I can't get my prescriptions filled, I GIVE UP!! They claim they are here for you. Well, not exactly. I've contacted them three times now and they still haven't resolved the issues. Not to mention their website is worthless. Even after you place an order, the order(s) don't appear on your "My Orders" webpage. Why?? Don't waste your time with this worthless company!

Terrible pharmacy. Medications arrive days late. Customer service is not helpful. Avoid this pharmacy at all costs. Worst experience I've ever had with a pharmacy.

Without a doubt, this is the worst mail-order pharmacy ever. I would never recommend CenterWell Pharmacy to anyone, especially not for something as serious as epilepsy medication. I truly wish I had read the reviews beforehand. We attempted to transfer my sister’s epilepsy medication, as well as blood pressure and cholesterol prescriptions. A couple weeks later, I checked the status only to find the orders had been canceled. No notice, no explanation. I called in to see why it had been canceled and was told they hadn’t heard back from the doctor’s office, so they canceled the transfer. I followed up with both her neurologist and primary care doctor, I was told the prescriptions had absolutely been sent in. When I called CenterWell back, the representative (though polite) had no idea what was going on. After putting me on hold, she came back to say the prescriptions had been transferred—not to our original pharmacy, but to a CVS over 200 miles away. When I asked that they correct their error and transfer the prescriptions to our local CVS, I was told I would have to do that myself. I refused, because it was their mistake—not mine. The representative couldn’t explain why CenterWell had even sent the prescriptions to another CVS in the first place. She said a pharmacist would call me back the next day. I never received a call from the pharmacist. Days later, I called again and spoke to a pharmacist who still couldn’t explain what happened or help correct it. He promised a call back too. Again—nothing. In the end, I had to go back to both doctors myself and ask them to send brand new prescriptions to the local pharmacy. This whole process was a complete waste of time, effort, and peace of mind. This pharmacy is disorganized, unprofessional, and unreliable. When things go wrong, they offer no real help, no follow-up, and often seem completely clueless. Worst of all, they flat-out lie about calling you back and fail to follow through. I would never recommend CenterWell Pharmacy to anyone. 0/10

humana pharmacy does not deserve any star at all. Answering machine investigate caller personal informations. Once live person answer, asking same information is so tiring, sickening for elderlies on medicare, wasting time is baddest service. No returned calls, thus I'm left with no medication for me to get sicker. I really hate, despise calling humana pharmacy, but humana pharmacy directed me to call back specific at this date, because original bottle prescription was not received, lost in mail transit. Two people I spoke to are too confused, can't understand my simple statement humana pharmacy told me to call back 04-24, 04-25 if I still did not receive the lost original bottle prescription, which I did not receive, made two people I spoke more puzzle, hang up on me is horrible.

This pharmacy is the worst. I've been waiting for my new prescriptions for 9 days. Meds have been sitting and awaiting pick up for 2 days. customer service lied saying pills have been picked up but the post office is having a system problem which is bull. I will never use this pharmacy again. Worst experience ever. Shame on Humana!

Abran los ojos, te mandan lo que para ellos es más barato, pero te venden LO QUE NO TE ENVIARAN. Compre COPPERTONE SPF 30 uno que lo comparan, Q-tips porque son de buena calidad y mandaron como los de DOLLAR STORE que cuestan $1.25 y ellos lo cobran a $6. TENGAN CUIDADO RECALQUEN QUE LES VAN A MANDAR. Con AETNA yo decidía si quería lo GENERICO QUE ES MAS BARATO o lo ORIGINAL aquí ellos deciden haber cuanto va de TU BENEFICIO para ellos y de acuerdo a eso es lo que te mandaran.

Bait and switch. Illegal, right? Fortunately for me, I am a rare senior who takes no prescription drugs. However, I have been paying out of pocket at Walmart for OTC items that I need. In 2024, I had Aetna and a Visa for $120 quarterly to use at Walmart and many other stores. Nice! But Aetna reduced it to $45 this year so I switched to Humana with the promise of $100 quarterly. However, I was required to order from Centerwell. I was excited to receive the official Humana OTC Health and Wellness Products catalog as most of the products are ones that I purchase on a regular basis - or so I thought. Tylenol, Advil, Dulcolax, Opti-free contact lens solution, Nervive, etc. Nope. The catalog uses name brands and then sends generics from Canada, South Korea, India, and who knows where else. Bait and switch? False advertising? Come on..... isn't that illegal? F U Humana! I feel scammed.

I called to order a new prescription I needed ASAP. I paid an extra $9.99 to expidite it and was told I would have it in 2-3 days.
Though the $9.99 hit my card, apparently the dispensary did not care, or did not receive it. Two days later I received an email saying I would get it in 9 days. I called Customer service at least 5 times
A SYSTEM BUILT TO FAIL
Apparently the customer service people cannot get in contact with managers or shippers at the dispensary. They can send emails and request order correction. This works about as expected with the dispensary ignoring the request.
MOREGOOD NEWS
Since they ignored it and I received no word it had shipped, I called in the next day(Sat) and they can do nothing because the dispensary is closed . weekends. Doesn't seem to show concern with getting people their medications in a timely manner.
PREDICTABLE REACTIONS
It took 10 calls to get this information and try to correct Centerwells error. Because 6 out of 10 people you tale to try to explain away Centerwells incompetence and make it the customers problem.
Complete schmbaggery, but they are powerless to help me and I'm sure that frustrates them.
I've had mail order pharmacy service for several decodes, but never dealt with a compnay that just doesn't care about getting me my medications when I need them until now. Humana seems ok, but I cannot deal with Cernterwell's "we don't care" approach and will have to get my meds elsewhere