I had a very good and helpful visit with your store in Tolworth. I also had very good service from yor delivery team, Ashley and Cameron who were extreemy polite and helpful.
Sede
Cambia sede2 Red Lion Plaza, 366 Ewell Road, KT6 7BF Tolworth, GB
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We visited the Tolworth store looking for a contemporary sofa and was welcomed by a comfort specialist Luka. Her knowledge was excellent with great communication skills. The store was very clean and h... Leggi di più
Until yesterday had never heard of HSL, but after seeing advert on ITV yesterday morning I checked out their website and today visited their Tolworth branch. Needed to find a fireside chair and liked... Leggi di più
I had a lovely experience by HSL rep Luka in the Tolworth branch in Surrey. She showed me exactly what sofa I was looking for in their range which also helps with my back issue and was very accommoda... Leggi di più
Dettagli dell'azienda
- Negozio di mobili
- Fornitore di attrezzature per disabili
- Mobilificio
- Fornitore di ausili per la mobilità
Informazioni su HSL Chairs - Tolworth
Scritti dall'azienda
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Scritti dall'azienda
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Informazioni di contatto
2 Red Lion Plaza, 366 Ewell Road, KT6 7BF, Tolworth, Regno Unito
4,7
Eccellente
53 recensioni
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Luca was extremely helpful
Luca was extremely helpful. Very polite not at all pushy explained and answered every question.
22 luglio 2026
First class service
We were served by a lovely lady at your tolworth branch. She was very patient and explained exactly what size chair i needed and the controls. Very pleasant way to shop.
24 luglio 2026
I had a very good and helpful visit…
I had a very good and helpful visit with your store in Tolworth.
I also had very good service from yor delivery team, Ashley and Cameron who were extreemy polite and helpful.
31 luglio 2026
Non scritta su invito
The member of staff who served me was…
The member of staff who served me was an extremely pleasant young lady. Nothing was too much trouble for her to make my purchase a trouble free event.
24 luglio 2026
Excellent personal service
Excellent personal service . Knowledgeable about all products.
22 luglio 2026
There were 2 members of staff both very…
There were 2 members of staff both very helpful 1 was quite new and obviously learning but was trying very hard and enthusiastic had all the different chairs explained to us
2 luglio 2026
We were very happy with the service…
We were very happy with the service given by Luka in Tolworth. We were given good advice on the single sofa that we were looking for.
8 luglio 2026
Non scritta su invito
HSL Tolworth
We visited the Tolworth store looking for a contemporary sofa and was welcomed by a comfort specialist Luka. Her knowledge was excellent with great communication skills. The store was very clean and had a great range of sofas and chairs. There were lots of options when picking your sofa to adapt from a small to a larger three seater. The completion of paperwork was very straightforward. Whilst you are there you are offered tea or coffee or a cold drink along with a range of biscuits. Nothing was rushed and you felt valued as a customer. Excellent service.
5 luglio 2026
Non scritta su invito
Luca
Very nice staff Luca very knowledgeable helpful and keen for me to have what suited me best.
12 giugno 2026
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I had a lovely experience by HSL rep…
I had a lovely experience by HSL rep Luka in the Tolworth branch in Surrey. She showed me exactly what sofa I was looking for in their range which also helps with my back issue and was very accommodating in all the questions that I asked. Very helpful and I was very happy have bought the lovely Bramham Modular sofa.
6 giugno 2026
Non scritta su invito
HSL made every level of their process transparent, by demonstrating a high level of customer service.
I was impressed by the excellent customer service shown to me by HSL Chairs from the moment I entered their showroom in Tolworth, to receiving my furniture at home.
Unfortunately, I very seldom enjoy the level of service, which I remember in days gone by, where I as a customer could instantly recognise that HSL cared about delivering an exceptional ‘customer first service mentality’.
This undertaking was demonstrated by every aspect of service throughout, from production to delivery.
8 giugno 2026
Non scritta su invito
Went to HSL IN Tolworth.
Went to HSL IN Tolworth.
Luka was exceptional. Amazing service and very knowledgeable.
Lovely person to do business with.
Thank you
27 maggio 2026
Non scritta su invito
THE STAFF WERE VERY HELPFUL WITH…
THE STAFF WERE VERY HELPFUL WITH DETAILS OF THE CHAIR THAT I WAS INTERESTED IN AND GAVE ME TIME AND SPACE TO COME TO A DISCISION ON THE RIGHTCHAIR FOR ME.
13 aprile 2026
We found the staff very helpful
We found the staff very helpful. Helped us find the right chair and also the right colour to match my kitchen. All in all very good service.
18 aprile 2026
The advisor was very helpful spent a…
The advisor was very helpful spent a lot of time explaining we were not pressurised to buy
I came home happy about my purchases
11 aprile 2026
All the staff in HSL Tolworth were very…
All the staff in HSL Tolworth were very knowledgeable and helpful. We made a purchase. We had a small issue regarding the purchase but we had a very swift reply from customer service which resolved the problem immediately. Our sofa and chairs haven’t arrived yet so I can’t comment on them.
27 febbraio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Nick was great - let down by colleague
Tolworth branch. Nick was great, tried really hard to find something suitable for my elderly dad (who has terminal cancer). The other guy working at the time was just awful, no customer service whatsoever, could not arrange delivery for an ex showroom chair my dad liked. Said he needed to call the ‘area manager’ to see if we could get a discount of “maybe £200-300” then said we had to be 💯 sure we were buying before he could call. Utter nonsense - just like double glazing sales people from the olden days. Then turns out we couldn’t get a discount. My dad felt like he was being blackmailed. Thoroughly unpleasant experience. Felt so sorry for Nick who was a lovely guy, he was totally let down by his colleague. Left there and bought a lovely chair from somewhere else. Will never return.
22 marzo 2026
Non scritta su invito
Risposta di HSL Chairs - Tolworth
Good evening Rachel.
Thank you sharing your experience at our Tolworth branch. I am sorry to hear about the difficulties you faced, especially given your dad's situation. It's good to know that one team member was helpful. We will address the issues raised to ensure better service in the future. Thank you for your feedback.
Kind regards.
Simon
Customer Care Team Leader
Our lovely expert at HSL was so patient…
Our lovely expert at HSL was so patient and kind! We left with exactly what we needed! Nothing was too much trouble!
2 marzo 2026
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