HSL Chairs - Exeter Recensioni 69

I visited HSL showroom in Exeter and was welcomed by Rachel who listened well and made me feel at ease. We talked together about what I was looking for and she explained all the options and gave me lots of time to explore different sofas and different fabrics. I came away with several quotes and then followed it up with another visit. Rachel was really patient and very easy to talk to and nothing was too much trouble. As a result I'm very confident of the choice I made which I hope will last me a lifetime.

We had excellent service in the shop but decided in the 48 hour period allowed for cancellation that we would not proceed with the purchase and we went to the shop and cancelled the order and requested our deposit back. It took 4 weeks to get the money back, and we had to keep ringing and ringing before eventually the money was refunded into a different account to the one we had used as they said there had been a problem with a bank failure to do a transfer. We rang our bank who were unaware of any problem. We thought this was a very long time to wait for the return of a fairly large sum of money.

Excellent service earlier this week from Kelly on the Exeter branch. Really welcoming, friendly and helpful and took time to explain all of the options available to ensure we made the right choices. A little delay because of a system problem with ordering was overcome by making many phone calls to resolve it and with a nice cup of tea. Well done Kelly and HSL. Great service.

We visited the Exeter showrooms twice (our local) looking at all the different options, after visiting other showrooms to rule their products out. The staff in Exeter were exceedingly patient with us, helping us go through the possibilities and come to a final conclusion. Can't tell you how many fabric samples we tried out on the showroom furniture!! The staff are not on commission and so there is no hard sell: they are genuinely proud of their product. They were very knowledgeable about their furniture and what would be best for us: not only what would fit our lounge space, but also about what was most comfortable and best for our age and body shape. Decision made, delivery was smooth and the guys were excellent. They arrived exactly when they said they would and quickly put everything together, explaining and checking the riser/recliners that we have. Slight blip in the admin side inYorkshire because of the confusion caused by our old Devon phone number (only five digits) and call guard and the information about us being away on holiday wasn't passed on: but this is a minor matter. The important thing is that Kelly and her team in Exeter have helped us choose a suite that is right for us and we're very grateful for the time and trouble they all took.

Friendly. Very relaxed discussion. Very informative. No rushing for a decision. Good listener. Very clear answers. Enjoyable visit.

The very knowledgeable and helpful staff meant we were able to buy the correct sofas for our needs. We will be returning to purchase new chairs.

I wanted to choose a chair that exactly met my requirements - looked good in a style and colour to suit my room and would give me perfect support and comfort. Gina gave me time and expert advice and I'm awaiting my new chair with excitement. It was a very positive experience.

This is the very first time I have placed an order with the company. I am using a petite size two seat sofa at present but it is really too small in reality.

This chair I have placed the order for, is the standard size for protection of my knees. It is going to be made to my requirements in Capri Plum Velvet fabric, which is wonderful.

I cannot wait to see this item in reality.
Thank you so much.

Faithfully Stuart

We were greeted in a very friendly way by Kelly, she was very professional and helpful, her explanations of different seizing was something we had not appreciated all must helpful

we found the display set up in an orderly way that was easy to compare the difference between chairs

Excellent advice and customer service at the shop in Exeter. Quality of the chair is amazing. Sadly, the original delivery plan fell apart with no-one knowing exactly what happened. Revised delivery went to plan with no problems and HSL refunded the delivery charge as an expression of goodwill. I feel this is a fair outcome.

As soon as I entered Exeter HSL Michelle and Rachel greeted me. I already knew what I was going to purchase, needed advice on size etc. I was offered coffee and a sit down and chat about my ensuing purchase. They talked me through everything I needed to know and made I my purchase. They were so very friendly and knowledgable about everything in store. I was promised express delivery and Andrew and Wayne arrived 3 days later, after informing me of time of arrival. Two very pleasant chaps, considerate about their shoes, delivered chair competently with no hassle. Thank you, all of you, you are all a credit to HSL, I hope you are appreciated..👍👍

Andy & Wayne delivered the new sofa, put it together for me, very pleasant guys they were today 23rd June 2025. I shall enjoy the new sofa as earlier today I almost fell asleep on the new sofa, so comfy. Thank you both of you :)

We purchased one Stressless chair a few weeks back and have been so pleased with it that we went in and got a second one. Kelly was so helpful, as before, and having checked for the correct size, the whole deal was completed seamlessly Thank you Kelly.

We took my 95 year old mother to this outlet to look at rise/recliner chairs.
Michelle, the sales member of the team was absolutely brilliant with us all. She was patient and kind with my Mum ,who is forgetful and hard of hearing. Michelle did not hurry us, and really was very informative re the company and the products. She gave us plenty of time for Mum to decide which fabric to have for her chosen chair.

We purchased the chair, and the follow up communications re delivery were also very clear. When the chair arrived, the two delivery men ( sorry, did not get their names ) were also extremely helpful and polite. The chair was set up within minutes and all wrapping removed and taken away.
I would 100% recommend this company.

From entering the shop to leaving, the service was exceptional. The staff member was interested in me and my expectations in purchasing a riser reclining armchair, with knowledge of the products and how to ensure my own particular circumstances were taken into consideration. I was guided in my choice of chair and the advantages of the many motor options available; in the choice of fabric colour and design and the personalised correct fitting of the chair itself. Overall the whole experience was satisfying and productive.

My elderly mum was a little apprehensive about buying a recliner chair , but the whole experience was made vey relaxed and welcoming thanks to Rachel in Exeter . We were looked after so well Rachel was very informative , understanding and patient and made the whole process very reassuring for her . My mum would also like to add that Rachel had made the best cup of tea ever !!! Would recommend highly a visit to the marsh Barton showroom in Exeter

The showroom staff were very knowledgeable and were able to guide one to the right solution. Likewise the delivery men, Martin and Jack were prompt, efficient and friendly.

We visited the HSL shop in Exeter, where we were welcomed by Michelle, who really helped with our search for a comfortable chair. My husband who is tall was finding it difficult to find something suitable. A chair was identified & to give my husband time to sit and feel if this was the right one. Michelle kindly gave us tea and biscuits. Plus lots of materials to choose from, while we relaxed & made our choice. There was no hard sell, just useful and helpful information. The furniture is built in the North of England, with excellent quality materials, which in this day & age sadly is unusual. Yes the chairs are expensive, but we feel money well spent on a piece of furniture that will last.

Kelly was very knowledgable of all the products and gave a very detailed and thorough account of everything we needed to know. She made sure, both in the showroom and afterwards, that we had all the information we needed and followed up afterwards to ensure our complete satisfaction.

We started our search for a new three piece suite to replace our 40 year old one in February. We visited a number of showrooms in the local area and further afield, including HSL at Exeter where we finally decided on the Bramham range after three visits. The staff at the store, Kelly and Michelle, were so incredibly helpful, obviously well trained in what would suit customers in terms of comfort and support and very, very patient. There is no sales pressure here. When you're spending £5K+ you need the time to consider before you commit and this we were given. Kelly and Michelle were both very helpful when it came to choosing fabric colour, letting us take home small samples and helping us test out larger pieces on the furniture in store. Can wholeheartedly recommend.