HRV Group UK Recensioni 623

From my first contact with Yasmine to Jove our engineer, all extremely friendly, helpful, knowledgeable and supportive. Quick to arrange appointment and provided regular appointment reminders. Jove not only provided comprehensive answers to our questions but more importantly, volunteered useful information about our system and recommended all necessary follow-up action. How refreshing to deal with an organisation who understands what it means to deliver customer service. Thank you

Very knowledgable arrived on time very professional.

Jack was punctual, professional and did a great job servicing our unit

Daniel was Extremely thorough.

He explained everything that he did.

Thank you very much

Have used HRV Group for several years to service my MHRV unit. Very easy to book, schedule a slot and the engineers are always professional, on time and very helpful. Would recommend.

Good service and quick appointment arrangments.

For any repairs related to Vent-Axia products, I would encourage you to steer clear of this company. Instead approach the manufacturer directly for repairs/replacements.

HRV quoted us £139 on their website (albeit we got the model number incorrect) for a service + inspection. When the engineer arrived, he realised that not only our motor but also our PCB board would need changing. The new quotation sky rocketed to £890 and we didn't get any servicing done. HRV reluctantly returned £50 back claiming VAT can't be refunded and were quite rude over the phone.

Vent-Axia did the whole job at £450 including servicing and 1 years guarantee.

Avoid this company - only looking to make a quick buck of honest customers

The gentleman who came to service my unit was very professional, explained fully to me how he was servicing it and was very polite. I had a few queries which he answered and explained. All the ceiling units were cleaned and the air exchangers measured, new filters were put in as well

Excellent professional service the engineer provided, I would highly recommend this company. He went over and above my expectations. I don't believe my Vents was ever serviced as good as this.

Easy booking, great communication.
An engineer was professional, friendly and efficient.

The engineer that visited to service our ventilation system was excellent. Professional, polite and thorough.
The HRV booking system was very good and we were kept well informed of timings for the visit.
I would definitely recommend this company,

Had a service performed on our ventaxia machine. The technician did a great job cleaning everything and explaining us how to properly use the machine

Yovcho was very efficient in his service.
He was very polite and on time, he left the flat tidy and helped with my Vent Axia issue.
Thank you

On time, clean and tidy, very thorough.

Really helpful, I know little about my unit, was talked through the basics

First class service from a very good prompt member of your team

Reliable company
Efficient work
Friendly, helpful staff
Good communication pre and post job

Engineer arrived on time. Removed shoes as soon as he entered the house. Carried out service, cleaned vents and made adjustments to unit as necessary.

I reached out to HRV Group for an urgent MVHR service as it was requested as part of our sale of our property, so time was of the essance. I called up the office and Yasmine Leila Abderrahmani was nothing short of amazing. She helped me get a booking in a matter of days, professional and helpful at every stage.

On the day of the service, Jack Harding was our engineer. He was super friendly, technically great, and explained everything to us in a easy to understand way.

He was effienct and diligent and left us as very happy customers.

Thank you HRV, a great company!

Great service, friendly and helpful guy