I am disabled. I ordered two tickets to Hampton Court by mistake thinking I was ordering tickets for Hampton Court Castle in Herefordshire. I contacted Historic Royal Palaces within an hour of my orde... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Daylight robbery with membership renewal. Initially in the counter they said it wont be automatically renewed but here they did and now they saying something like we need to cancel. But just like thei... Leggi di più
I love everything about the Tower of London, but holding a membership card does not give you 10% off purchases. We wanted to buy refreshments from a corner kiosk within the grounds. The prices board i... Leggi di più
We had a wonderful time we had when visiting the glass rooms on Saturday 13th August. We stumbled upon the glass room after exiting the superbloom and asked if it would be ok to come in for a drink an... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Welcome to Historic Royal Palaces. Experience history where it happened as we bring our six palaces and their stories to life. Book your tickets online today.
Informazioni di contatto
EC3N 4AB, London, Regno Unito
- hrp.org.uk
Dreadful service from an organisation I thought would be beyond reproach…
Dreadful service from an organisation I thought would be above reproach. 3 months ago we bought tickets to Kensington Palace for an exhibition. Travelling 100 miles eachway necesitated and overnight stay at a hotel and lots of other expense. We turned up at the allotted time to be told our tickets had been cancelled due to a private function - staff training. 8 phone calls and 8 promises of an escalation of the complaint had receieved precisiely no action whatsoever. Not even an apology let alone compensation. How can they just cancel tickets like that with no warning and on top of that their customer service is none extistant.
1 marzo 2022
Non scritta su invito
A thumbs up from me
I've been to the Tower of London twice in the last few years and would whole heartly recommend that people put aside a minimum of 4-5 hours to take all aspects of the Tower in. Today I had to cancel my next scheduled visit. Here's my email:
I phoned 033303206000 this morning when I had found out my train had been cancelled due to Storm Eunice. I was meant to be bringing my 7 years old nephew to London, as I had for his sister and brother (who loved knights school) in previous years when they were studying the Great Fire of London.
I was contacting the company to ask for our tickets for our Tower of London visit to be rescheduled until April 2022. He was so friendly and even though I had booked my tickets through Visit Britain and therefore could not address my request to reschedule, he was Googling the contact information I would need to contact Visit Britain easily.
I've ended the day being able to reschedule everything except our Mary Poppins theatre tickets.
I just wanted to say thank you to the man I spoke to for his kindness and warmth in such as short conversation.
So looking forward to being at the Tower in April 2022 with my sister and nephew.
18 febbraio 2022
Non scritta su invito
refunds for tixs due to covid exposure was not honored.
4 tixs for december 22 2021 were bought while in the USA to visit tower of London. one of the travellers came up with covid and was unable to travel. i requested a refund but as of yet have not been responded. i sent an email same day 22/12/2021 about getting refund on one of the 4 tix bought , but no acknowledgement yet .
27 dicembre 2021
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.