Howards Motor Group Recensioni 

I am extremely disappointed with my experience at Howards Hyundai Weston-super-Mare.

My vehicle was recovered to the dealership following a motorway breakdown after approximately 2½ hours of driving. I was initially informed that the cause of the fault was contaminated fuel and that, as a result, the repairs would not be covered under my Hyundai manufacturer warranty. I was asked to authorise chargeable diagnostic work based on this diagnosis.

As I strongly disputed this conclusion, I requested an independent laboratory analysis of the fuel sample. The laboratory report found that the fuel tested within normal parameters and did not support the original contamination diagnosis. Despite this, I received no meaningful apology for the stress, inconvenience and uncertainty caused by the incorrect diagnosis.

Over the following weeks, the focus of the dispute shifted from alleged fuel contamination to historic service records and warranty eligibility, while the actual cause of the breakdown remained unresolved. I spent a considerable amount of time obtaining service records from the supplying Hyundai dealership and effectively acting as the intermediary between different Hyundai departments.

Communication throughout the process left me feeling under unnecessary pressure. I was repeatedly warned about returning the courtesy vehicle, potential storage charges and payment demands while the vehicle remained undiagnosed. Even after complying with Hyundai UK's requests, I was informed that my vehicle would not be released until payment was made for charges that I continue to dispute.

After almost two months with Howards Hyundai, my vehicle remained undiagnosed despite extensive investigations. I ultimately had to arrange, through Hyundai Roadside Assistance, for the vehicle to be transferred back to the supplying dealership, Wilsons Hyundai Epsom. They identified the fault and repaired the vehicle within a short period of time, without disputing warranty cover, requesting additional diagnostic fees or threatening the withdrawal of my courtesy vehicle. The difference in customer service and technical diagnosis between the two dealerships could not have been more apparent.

I appreciate that diagnosing complex faults is not always straightforward, but customers should expect clear communication, evidence-based diagnosis, accountability when an initial diagnosis proves incorrect, and fair treatment throughout the process. Unfortunately, that was not my experience.

Based on my experience, I would not use Howards Hyundai Weston-super-Mare again.

Bought a new Kia in p/e for old one.
Clare was very helpful cheerful and knowledgeable. She was always clear about the various options and choices and unfailingly bright and friendly. She made the process enjoyable and I would recommend her to anybody interested in a Kia. Thank you.

Since writing the following review I received a telephone call from a member of the company management who offered his apologies for the dissatisfaction I experienced, and did confirm that the car wasn’t up to the required standard in terms of presentation, and was now receiving further pre-sales attention. I made the comment that had my ‘after viewing email’ had been responded to in a timely fashion ,hopefully the following morning, I would have felt differently about the review, and I hoped this would be reviewed as a priority for future customers going forward.
I also was offered some form of compensation which was appreciated , but kindly declined.
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I contacted the Honda garage in Taunton about a 2022 plate Honda car for sale, and managed to agree a deal and part exchange price on our 2018 Honda as part exchange over the phone. We agreed a day and time to drive up and do the deal , a round trip of 110 miles. Also we paid an admin charge to our insurance company to change our policy, so we could drive the new car home that day.
I saw a few things on the website photos that didn’t look quite right, but as the car had been described as a ‘superb example’, I thought it was photo reflection or something that I’d misinterpreted as damage.
We arrived and saw the car, so before entering the premises we went to look over it, and straight away saw body work damage and a lot of scratches that obviously could not be polished out. In fact this car had more paint issues than our existing car .
I had ,before the visit seen there was a damaged tyre advisory on the last dvla mot, so I asked if that tyre had been replaced and received an email back saying ‘all looks good’ so therefore I assumed either the last owner or Howard’s had changed it, but no,it had a substantial gouged area, which although it he passed an mot I test, I felt it was probably weakened, and having under the” rigorous HONDA assured pre sale checklist “ I would have expected it to have been already replaced.
I had already said to the sales person I’d been dealing with , in an email,if it hadn’t been renewed , I’d be very concerned, so if they took that comment seriously ,it would have been sensible to renew it ?
So the assurance given wasn’t really accurate.
I explained to the sales person we met that the car externally wasn’t in a cosmetic condition that I could accept for a 4 year old vehicle, and the tyre issue I’d already raised concerns about.
So we left ,quite disappointed ,to drive home.
I sent an email that evening directly to the sales person we’d been dealing with prior to the visit, to explain to him directly why we hadn’t bought the car, and I did expect a reply of some sort, but it was radio silence, which I was unhappy with and this prompted me to leave a review.

Greg Crocker (Howards Peugeot, Weston) was tasked with finding myself and my husband electric cars. We required large size cars for each of our work.
Greg found us both ideal cars. I have a Peugeot e rifter and my husband has a Citroen Berlingo. I cannot stress enough how much Greg went over and above (especially with my car) to make everything happen.
With Greg at the helm what could have been a horrendous experience was actually very easy and we are both thrilled with our electric cars and so pleased not to have to go to the petrol station again!
I highly recommend using Greg Crocker at Howards.

We recently bought a Fiat Grande Panda from Chiara at Howards Motor Group, Weston Super Mare. Chiara kept us informed throughout the selling process. She was always polite, friendly and answered all our questions in a proessional manner. We never thought she was just pushing for a sale. We enjoyed the sale process and are now enjoying the new car

Drove over an hour to the Taunton branch having waited over a month for an appointment to run diagnostics on my Peugeot boxer. When I arrived (on time at 9.30) I was told the cost was £162 (which was agreed before) but that I could pick up the vehicle at 4.00pm. There was no mention of a 6 hour wait when I booked it. They did however, try hard to move things around and I was able to get the van back by midday which was reasonable in the circumstances.

Sat Nav trouble and a download that wouldn't download.
Lee, thank you. Your support was perfect, everything I needed to get the thing up and running again. Patience, humour and great trouble shooting skills as it wasn't as straightforward as we'd expected. I'm so grateful for the time you spent messing around with it. Couldn't have asked for better support and service.

Friendly professional service from staff especially Lottie

Great service from Poppy who was very helpful all the way through the process of obtaining a Motorbility car, would thoroughly recommend. Excellent! Craig.

Not at all happy with my investment in a Howards used car. Be wary of purchasing a car with hidden multiple faults.
I purchased a used car from Howards last summer. The car obviously had a fault as the engine light appeared on the drive home. AA attended and diagnosed the need for a replacement of the EGR valve. This was communicated to Howard’s and the car went back in for repair. Howard’s mechanics took two days to clean the EGR valve under warranty but did not replace it.
6 months later the same problem came back. The car was now not under warranty and in limp mode so Howard’s wanted to replace the EGR valve. However, the waiting list for Howard’s mechanics was 5 weeks.
Went elsewhere and have recently had a £1000 garage bill for engine repairs and been quoted for more work which ‘will cost hundreds’ for repairs which obviously show a car that has multiple issues. Engine light remains on, alongside other new warning lights. Have just been told yesterday by Howards that they ‘won’t purchase the car back but will take it as part-exchange.’

The service provided by the staff is superb good old fashioned politeness knowledge & manners in particular Elisha&Jamie an absolute delight to deal with thank you

howards came through like rock stars all issues getting sorted ongoing staff extremely helpful and keeping me updated every few days on back order parts 5 stars

I was on holiday with my mum who has a motability car and we were worried about indications about the tyre pressure. We visited Howards Hyundai in Weston Super Mare and spoke with Stephen Newnham who without an appointment asked his staff to check , adjust and resolve the issue for us. We were very thankful that he helped out immediately and would highly recommend the dealership following service we received.

Adam at Howard’s Citroën in Weston‑super‑Mare absolutely nailed it. Seriously - knowledgeable, professional, and personable in a way that makes the whole experience feel effortless.

He locked onto exactly what I needed and delivered a car that hits every mark: comfort, style, and some brilliant add-on features I didn’t expect - all perfectly within my budget.

If you want someone who listens, delivers, and makes it feel exciting, Adam is the one to see.

These guys are proper old school, no hassle when viewing, any work needed was carried out without asking, finding that very rare now in the used car market.
Spoke with Greg and he was great from start to finish, we are really impressed with the car.
A few days after buying I spoke with my mechanic about my experience and he repeated, they are spot on in there. I will be going back when its time to change our cars.
Thank you for making our sons first car buying a nice experience.

My wife had the misfortune of buying a used top of the range 508 SW GT from Howard's Weston-super-Mare at the end of 2025 and from start to finish we have been so very disappointed,nothing has been straight forward from the lack of service provided by the salesman. Several faults that we identified and agreed to be addressed before taking ownership weren't done or were simply bodged. Also, when other issues we raised after the test drive, such as the start/stop not working, we were told "that's normal on these cars, after a long run it will start to work" nonsense, it needs a new battery! The remote boot opening didn't work when you place your foot under the bumper, when the car was returned to have this investigated, we were informed the sensor underneath the car had been damaged (it didn't work when we were shown around the car!) but they would try to get the fix authorised and get back to us, 6 weeks later and surprise surprise they haven't. Absolutely shocking service, over and over again we have been lied to. I feel it's also important to add that 6 months after taking ownership of this car the MOT was due, the car failing due to worn tyres, this was a £19,000 car ! There are loads more issues but I hope I have given you a fair appraisal of the service that we have suffered. Finally, the paint on one of the lower seals is already flaking off.....on a 19 plate car!

Really happy with the staff and service at Howards UCC. I bought a used car from Becky and the customer service was excellent. A few things needed looking at and they were sorted out swiftly and to a great standard. I was able to use a courtesy car which was electric and automatic, two things I had not experienced before. Lauren at the service centre came with me whilst I got a feel for the car and was helpful and made me feel at ease. I would certainly recommend Howards UCC if you are looking gor a used car and great service

terrible service..ordered a new car and van , the car had a scratch and still isnt repaired and the van , which has been registered in my name still hasnt arrived..i was promised delivery over 2 months

Good afternoon.
I am writing to describe my recent experience I had of one of your employees whilst visiting Howards group Peugeot Dorchester.
My Peugeot 3008 hybrid GT line failed back in February when the battery had gone flat and after a few visits from the AA I was told this was a door locking sensor issue, and unfortunately the vehicle was taken into storage for almost four months.
I understand there was an issue with manufacturing parts for this particular fault.
I was supplied supplied with a hire vehicle from Mobiility as this vehicle is supplied through your mobility program as I am disabled and have severe mobility issues from an explosion in Afghanistan whilst in the military.
My experience of Peugeot up to this point if I'm particularly honest had not been great, as I had previously contacted Yeovil who told me they were too busy to fix it and to seek another branch, and when I asked for the contact details of the of another local branch, I got told to go Google it!
I did that, and then booked it in at Dorchester, after sometime was contacted by the service manager Josh brain, and to be fair from the off Josh was very honest and very apologetic about the length of time the vehicle had been with Peugeot, he was eloquent, extremely polite, very helpful and informative, his line of communication was exceptional and he regularly updated me on the progress of the repair.
On collection he had the vehicle cleaned and valeted and also booked a service via the mobility program which he personally collected and returned.
He is a credit to Howards and Peugeot and I have no qualms in recommending Howard's Peugeot to my friends due to his exceptional customer service and professionalism.
He is an absolute credit to your company.
Your sincerely
Chris

The overall service is second to none. Staff are, friendly, helpful, and professional. They worked around me for my service and MOT and software upgrade. The prices you pay are excellent value for money and totally recommend them.