Swissotel Makkah is not a hotel
Swissotel Makkah is not a hotel, it’s a money-hungry business that preys on pilgrims! I needed to change my check-in dates due to health reasons, but the hotel refused, hiding behind their so-called “booking policy” that I supposedly agreed to. In reality, this is just an excuse to force guests into booking the full 10-day Ramadan package for 54,000 SAR per person, even if they don’t need that many nights. This is nothing but pure greed!
The worst part was dealing with their so-called “reservation team.” These are the most unhelpful and cold-hearted staff I have ever encountered. Especially the manager, Anas – an absolutely indifferent, robotic woman who has no empathy for guests or their circumstances. If this is the kind of person Swissotel Makkah employs, then this hotel is rotten to the core.
The only two people who showed any professionalism and kindness were a girl at the reception and a guy named Abdullah. They were patient and understanding, but unfortunately, they had no authority to make decisions. Everyone else was nothing more than a roadblock, offering empty excuses instead of real solutions.
People come here to perform Umrah, but Swissotel Makkah only cares about money. Even when health is at stake, they refuse to show any flexibility. There is no respect, no service, and no care for guests—only greed and exploitation. If you want to save your nerves, money, and dignity, stay far away from this hotel!
3 marzo 2025
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