HotelRunner Recensioni 144

We have been working with Hotel Runner for about 4 (four) years. They have set up a good system. They also solve minor problems that may occur in an instant with a professional understanding. For now, we only work as a reservation provider. We know that the PMS system is excellent. In the future, we are considering making use of the PMS system. Thanks to Hotel Runner.

Confidence. EvN hotel / Cesme

Its system is very easy to use and intuitive. It has many useful features and lots of options to configure the system just the way you want it. Very good support service and very proactive and friendly staff. I especially like their channel manager and booking engine.

Everything goes excellent, We are working with HotelRunner for 8 years.
The best thing for me is I can do everything by myself. There is excellent flexible options on rate plans, promotions, mapping section...
When I couldn't solve some issues the support team is just there to help.

Not really happy and satisfied with Hotelrunner services:
- The application of Hotelrunner doesn't function on mobile!
- Many issues between agencies (platforms) connectivity and the channel manager like Mapping, availability, and calendar issues that cause Overbooking, etc...
- The Monthly subscription cost every month different and high!
- customer service takes always a long time to solve problems, Sometimes we don't receive a response about our requests from the person in charge!

hotel runner is a very good solution partner. I recommend it especially for those who work with many tourism companies. You can manage all availability and price entries from a single platform.

Hotelrunner is one of the best user friendly channel manager. We are very happy to work with you.

Ilker Karadag
General Manager
Midtown Hotel Istanbul

You may never contact customer service by phone. If it's the weekend, I don't know how many hours later it will be back to you if the employee will contact you by writing. I just use it for a habit that has been around for many years. If you don't buy pms, you can't even see weekly availability. You have to look one by one

telefon etmem yeterli oluyor her konuda hızlı bir şekilde yardım alabiliyorum teşekkür ederim

Son yaşadığım fiyat aktarımı ile ilgili sorunun anında cözümlendir hizlı bir şekilde yardım olan personel çok ilgili idi

öncelikle sistemi oldukça akışkan ve verimli çok hızlı çalışmasından yana her hangi bir aksilik ve problem yaşanmamaktadır ve oldukça memnunuz iyi çalışmalar diliyoruz

The CM made our lives easier with global and local channels and brought business through Google Hotel Price ads. They just need to develop dashboard reports to be more effective to analyze OTA channel and Room Night and ADR performances. They still have challenges and the reporting does not work fully.

Very useful product for hoteliers. With its book engine, channel management system, property management system and also free website with different templates options, it helped our business to increase our online sales. Support team works on weekends too so anytime we have questions, its easy to receive a response from support team.

It has a modernized and easy-to-use interface. With fast and accurate updates, we can send our prices to all agencies from a single page with just just one click. Thanks to the mobile application, it is very convenient that we can update our availability even when we are out of the hotel. The reservation module they have placed on our website has a very elegant design and is placed free of charge without any extra commission.

Great service,helpful customer experience

Very easy to use product. It helped to increase our occupancy and pushes our rates with just one click directly to all our channels. With its mobile app, we do the same things out of hotel too. The property management system is also very useful to check the balances, do check-ins and check-outs and manage financial issues.

I found HotelRunner a well-organized and easy to manage system. Once you understand the configuration and operations it’s really easy to maintain and update. I would also like to mention that the support teams are really prompt and helps in every possible way.

Fast and accurate updates.
The support team is fast-result oriented, I can communicate instantly even though I am abroad.
They provide updates fast and on the spot. Helps to improve sales and eases inspections.

HotelRunner Channel manager is a very easy to use product (both web and mobile). From the first setup, there were never any problems. It is an all in one system: booking manager, channel manager, booking engine, website. It is interconnected with all booking channels; thus, overbookings are over! I rarely spoke (I also rarely had problems) with support, but they were always available and quick to help.