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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Janice, Let me sincerely thank you for your outstanding help with the system installation. Your professionalism and patience were truly exceptional and not something to be taken for granted. If y... Leggi di più

Valutata 5 stelle su 5

χρησιμοποιώ την εταιρία απο το 2018 και έχω να πω πως και η εφαρμογή είναι τέλεια, περιέχει όλα τα εργαλείο που χρειάζεται για να διαχειριστώ τα 7 καταλύματά μου αλλά και το προσωπικό ήταν εκεί όταν τ... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

We used Hosthub for over two years, and it was nothing but frustration. The platform constantly had issues — things would work for a month or two, then suddenly break again. Their tech team always... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I truly had the best online chat customer support experience today with HostHub that I've ever had before with any tech platform. I am extremely impressed that at 8PM there was a real human who walked... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia di affitto di case vacanze

Scritti dall'azienda

Hosthub is a vacation rental Property Management Platform that helps property owners & managers manage their properties on multiple channels like Airbnb, Vrbo, and Booking.com. Hosthub has everything you need to manage your properties effortlessly and reliably to increase your revenue, improve your operations, and save time and money. Hosthub provides an all-in-one solution that includes: - Availability & Rate Sync - Expense Management - Automated Messaging - Unified Inbox with AI assistant - Reports & Charts - Team Management - 30+ Integrations


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

68 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(68)

4 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

prompt assistance

once again, prompt assistance and issue (question) was answered.

3 luglio 2023
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Risposta di Hosthub

Thank you, Bowe for sharing your positive experience with Hosthub.

Valutata 5 stelle su 5

It just runs quietly in the background…

It just runs quietly in the background and gives you all the data you need. If there is question, they answer very quickly and resolve whatever is needed. We have been customers for almost five years now and wouldn't have it any other way.

5 luglio 2023
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Risposta di Hosthub

Thank you Ian so much for taking the time to share your positive experience with Hosthub. We are thrilled to know that our platform has been meeting your needs and expectations for almost five years now.

Valutata 5 stelle su 5

You won't find a better PMS out there

My experience with HostHub has been a revelation, it's like having a dedicated team on standby to manage my properties. Each query, concern, or issue I've faced has been swiftly addressed, outperforming all expectations.

An instance that truly stands out was when I wanted to integrate a very niche and proprietary Short Term Rental (STR) platform with HostHub. This platform was not supported for integration as standard. However, with a single outreach message to my HostHub team, they had a custom API integrated and up and running in just a few days. It would have been simple for them to say, "Sorry, we don't support that platform", but they rose to the challenge instead.

Having worked in and with the service industry for many years, I can vouch for the qualities that set HostHub apart. It's not just a Property Management System (PMS), it's like having an additional member on your team.

But the benefits of HostHub don't stop at stellar support. I'm continually impressed by their commitment to progress. Feature requests and bug reports are treated seriously, with each system update being rigorously tested before roll-out.

In summary, for those seeking a top-tier PMS solution, you'd be hard-pressed to find anything better than HostHub.

5 luglio 2023
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Risposta di Hosthub

Thank you so much for taking the time to share your wonderful experience with Hosthub.
Our team strives to go above and beyond for our users, so your feedback truly made our day!

Valutata 5 stelle su 5

Hosthub’s ability to consolidate saves time

Hosthub’ s consolidation of multiply sourced bookings saves me lots of time running my business. It’s a one stop shop for instantly seeing past, present and future bookings at a glance.

4 luglio 2023
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Risposta di Hosthub

Thank you for sharing your positive experience with Hosthub. We are delighted to hear that our platform's consolidation feature is helping you to efficiently manage your business. Your satisfaction is our priority, and we always value the perspectives of our users.

Valutata 5 stelle su 5

Best of the best!

We have been cooperating with hosthub for more than 2 years with more than 20 properties. You cannot find anyone better than them! To begin with their functions and integrations- they are great. To continue with their professionalism- which is outstanding. To end with the most important-their Team! Giannis is one of a kind, Georgina always helpful and kind, Harris gives excellent tips, Janice always a message away. Well done to all!

9 giugno 2023
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Risposta di Hosthub

Thank you so much for your positive review. We are delighted to know our features, professionalism, and team have met your expectations. Your praise for Giannis, Georgina, Harris, and Janice has been shared with them. We look forward to continuing our successful cooperation.

Valutata 1 stelle su 5

Worse property management software and…

Worse property management software and horrible customer service. Their software allows too many double booking and they fail to link my properties on numerous occasions. What’s more is they deleted my conversation where is specifically provided them with the property relations. They have yet to provide the full transcript of my conversation because they refuse to honor their so call no double booking guarantee policy. Stay clear of this software and their customer service.

6 giugno 2023
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Valutata 5 stelle su 5

Great service, recommended!

We've been using Hosthub for more than 3 years now.
Their Support is excellent, available 24/7 via chat or phone, our Account Manager is knowledgeable and always ready to assist, and the one time something went wrong, they stepped up, handled it professionally and made sure we were out of it scratch free. We definitely recommend Hosthub to any host looking for a tool that will make their day to day management easier.

22 maggio 2023
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Risposta di Hosthub

Dear Chritis,

Thank you for your positive feedback and loyalty over the past three years. We're thrilled our 24/7 support and dedicated Account Manager have met your needs. We appreciate your recommendation and look forward to continue serving you in the future.

Best regards,
Hosthub Team

Valutata 5 stelle su 5

Janice was as good as gold

Janice was as good as gold! Never had someone with so much patience for someone as bad with technology as me. She spent hours and got everything handled for me. FANTASTIC is all I can say!

9 aprile 2023
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Risposta di Hosthub

Thank you Byron for sharing your positive experience with Janice.
We greatly appreciate your feedback and are delighted to hear that she provided you with exceptional customer service.
We will make sure to share your kind words with Janice, and we know that she will be thrilled to hear that her hard work and dedication made a difference to you.
Happy bookings,
Your team at Hosthub

Valutata 5 stelle su 5

Absolutely Brilliant!

Absolutely Brilliant!
I have been using Hosthub for about 4 months, which has transformed how I manage my holiday let. I don't have concerns about double bookings anymore and the Hosthub calendar is my single source of truth regarding bookings. I know you can use spreadsheets and other means to look after your bookings but why do that when you can access all your data online? Plus you can download the app which is perfect for checking your calendar at any time. I went for the annual fee as it was more cost-effective than paying monthly.
So far I have recommended two people I know who both have holiday rentals. The first is currently in trial, and the second said "why?" after successfully managing 315 bookings manually. The very next day he had a double booking and now fully understands the needs for a single calendar across his channels.
If you have a holiday let or multiple holiday lets this is an absolute must without breaking the bank. The online support throughout has been first-class!

17 gennaio 2023
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Risposta di Hosthub

Thank you so much Tom for taking the time to leave us a 5-star review – it’s much appreciated! We’re glad that you enjoy our service and we count ourselves lucky for customers like you.
Happy bookings!

Valutata 5 stelle su 5

Hosthub is a God Send

Hosthub is a God Send! I tired out a competitor last month and was not happy. The competitor was 4.5x's more expensive. I had to import all my current bookings manually to start. They weren't compatible with two of the four channels I use. The interface was clunky. They did offer a direct booking website and payment processing system with that 4.5x's higher price. Hosthub's flat rate for these services is by far preferable in the long run.

Hosthub's guarantee of no double booking is testament that they care. The team and software are cutting edge. The help and support are stellar. I also got the Price Labs software which partners very well with Hosthub. The channel integration is seamless, allowing flexibility to still modify things within each channel like promotions.

The reporting features make data analysis automatic. I can even invite the property manager or a partner into the account with chosen limited access.

There is an expense recording feature I'd like to use, but I already use LandlordStudio, which integrates with my banks and cards for easier accounting. The software also allows me to attach scans of receipts to each entry in case of audit. If Hosthub had these bonus feature, that'd be amazing, a one stop shop for Short Term Rental people like me.

I am loving Hosthub and see myself with them for years to come.

3 gennaio 2023
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Risposta di Hosthub

Jacob, this review made our day! Thank you so much for taking the time to leave us this amazing review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Happy Bookings!

Valutata 5 stelle su 5

Off The Chain Customer-Centric Service

I had the distinct pleasure to work with Rozanne on chat. I was putzing around just reviewing the platform when this young lady engaged me in chat. I THOUGHT it was a bot until she started asking me about my needs, my wishlist. What shock and awe, when she dug in and created it for me. I am now an ardent fan of HostHub and they have earned my patronage because of this young lady!

15 novembre 2022
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Risposta di Hosthub

On behalf of Rozanne and the whole Hosthub team, thank you for your awesome review. It means everything to us! We wish you happy bookings!

Valutata 5 stelle su 5

Amazing Hosthub staff!

Rozanne spent a lot of time assisting me with my matter. She was amazing!

16 novembre 2022
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Risposta di Hosthub

On behalf of Rozanne and the whole team thank you for leaving us such a wonderful review.
Happy bookings!

Valutata 5 stelle su 5

Great Product

Great Product. Allows me to manage my listing across 3 STR platforms. There are live folks in chat to help you with any questions.

15 novembre 2022
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Risposta di Hosthub

Thank you, Mason, for your positive feedback! It means so much more than you think! We wish you happy bookings!

Valutata 1 stelle su 5

If you want a company that doesn't stand behind their services, choose them

This company gave me 100% absolute wrongful information, in writing, and caused me a $4,500 loss in a matter of weeks. I was told, in writing, from a senior account manager, Harry, to "Just enter the base rate and we'll take care of the rest." Wow!! They caused me to lose the cleaning fee on numerous bookings (45 of them) within a matter of weeks. They have given me the runaround for months to compensate for their error. They will not stand behind their wrong doing. They know I am unable to sue them as they are in Greece and I am in the USA and it would be incredibly expensive to take legal action against them. I will continue to put the time in to leave these reviews for them everywhere and anywhere possible.

Updated on Nov. 16, 2022 to respond to owner of HostHub:

It’s nice to actually get a definitive response from someone. I’d like to thank you for that. I’ve had numerous correspondences with Harry, Olga, Janice, Christos and others over a period of months.

Had I not been told by Harry to enter the base rate and your company would take care of the rest we would not be here today. Harry’s information was wrong… And I have it in writing.

Those bookings all happened without a cleaning fee within a very short period of time for future dates. Once I started reconciling the account, yes, some time lapsed. However, those 45 bookings all occurred within a very short window.

I did accept resolution for a small portion refunded and for services. I even counter offered with replacing the cash portion refund with services to which I followed up detailing in an email to Harry. This was my last discussion with him. I spoke with him 6am my time. I followed up with him via email twice more and he nor anyone else responded unless it was just to say he’s unavailable; he’s on vacation; he’s busy; he’s in a meeting…

I would love to share all my chat logs and emails and calls. I’ve made every attempt possible over the last 6 months to be agreeable. The true issue is the disregard by your company until I started posting publicly.

You have had my personal contact information available to you all this time.

30 marzo 2022
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Risposta di Hosthub

Hi Maria!

First of all, we're really sorry for what has happened and the losses incurred. We really are.

As we have already mentioned in our support conversations, all this was caused because you never filled in the cleaning fee in our system. Had you filled in the cleaning fee which is clearly visible in your rates management we would have synced it to Airbnb. Every booking you received had a cleaning fee of zero which you could also see in our system.

Sometimes this happens to other customers too. They might forget to add a cleaning fee in their rates settings and get a couple of bookings without a cleaning fee. They usually realize after 1 or 2 bookings and add it then.

The problem was that it took you more than 8 weeks and 45 bookings before you realized that your bookings did not have a cleaning fee, which led to the disproportionate increase in the total losses. Even so, we offered to cover the cost of many of those bookings, including 2 years of free subscriptions for our service, which you didn't accept. We handled the case as professionally and as empathetically as possible, but at some point, we felt that you should also assume part of the responsibility - after all, we do not have unlimited resources either.

Even so, we still offered a very healthy compensation, which we really hoped you would accept. Even at this hour, we are still hoping we can find a viable solution and are available at any time that suits you to discuss this again to find a solution.

Yours truly,
Alexander Caravitis
Co-founder & CEO
Hosthub

Valutata 5 stelle su 5

I cannot recommend highly enough!

I cannot recommend highly enough!

From the very first moment I started using Hosthub, I have been so happy. Whenever I have needed information or help or something fixed - someone is always there to answer my questions. Nothing is ever too much trouble. Everything has always been resolved.

I have complete confidence in their ability host all my channels.

I would HIGHLY recommend Hosthub to anyone who wants to manage all their channels from one place with little to no fuss. My experience has been brilliant and have been with them for nearly 2.5 years.

Thank you Hosthub!!!

29 ottobre 2022
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Risposta di Hosthub

Thank you Ali for your amazing review and for being with us for nearly 2,5 years. Your feedback really means everything to us! We strive to do our best and we are more than happy that you are satisfied with Hosthub!
Happy bookings,
Your team at Hosthub

Valutata 5 stelle su 5

Great software for STR projects

Always helpful, great customer support and many tools to extract all the necessary data you want for your properties progress.

5 settembre 2022
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Risposta di Hosthub

Thank you for your awesome review. We really appreciate your words!

Valutata 5 stelle su 5

I highly recommend Hosthub!

I really like Hosthub. I tried two other services and they were very clunky and not user friendly. Hosthub has exactly what you need and is very intuitive. Hosthub's customer service is fantastic! I needed help re-connecting my listings on a Friday night and they stayed with me until I was back online. I highly recommend Hosthub!

3 agosto 2022
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Risposta di Hosthub

Thank you Noah for your positive feedback, it means a lot to us! We strive to do our best and we are more than happy that you are satisfied with Hosthub!

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