Hose Rhodes Dickson - Ventnor Recensioni 

5
•
TrustScore 2.5 su 5

2,5

Marlborough House, 1 High Street, PO38 1RY Ventnor, Isle of Wight, GB

•

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Valutata 1 stelle su 5

no answer to questions put to them, no calls back when promised, inaccurate information and then lost the keys to the house we were buying! Told to leave our furniture in the garden on day of completi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We purchased a flat through HRD in Ventnor and could not recommend them highly enough. The team went out of their way to help us as unfortunatley our solicitors were very poor so Jackie & Emily went a... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

The branch staff were excellent, helpful, polite, great to deal with. As soon as it moved to online and Portals it became hard work and a tedious tick box exercise. Also lacking in the personal to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My wife and I had dealings with a number of the Island's agents, over the two years it took to buy a house here. They varied dramatically and one in particular disappointed us and left us feeli... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Agenzia immobiliare
  2. anche in
  3. Agenti immobiliari
  4. Agenzia di affitti immobiliari
  5. Agenzia di vendita al pubblico incanto di immobili

The Island's property people

Scritti dall'azienda

With over 35 years experience and 7 branches across the Island, you can rely on us to help with your property journey.

Informazioni di contatto

  • Marlborough House, 1 High Street, PO38 1RY, Ventnor, Isle of Wight, Regno Unito

2,5

Scarso

TrustScore 2.5 su 5

5 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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2,5

Tutte le recensioni

(5)

14 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

poor communication

no answer to questions put to them, no calls back when promised, inaccurate information and then lost the keys to the house we were buying! Told to leave our furniture in the garden on day of completion even though we hadn't completed

24 aprile 2026
Non scritta su invito
Logo di Hose Rhodes Dickson - Ventnor

Risposta di Hose Rhodes Dickson - Ventnor

Dear Sue York

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Valutata 1 stelle su 5

Lifetime legal report fees

After pulling out of a sale for unforeseen circumstances HRD refused to release the lifetime legal I.D check report which we had paid £80 for, totally unreasonable and I will not be using them again .

16 settembre 2025
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Logo di Hose Rhodes Dickson - Ventnor

Risposta di Hose Rhodes Dickson - Ventnor

Good Afternoon

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Valutata 4 stelle su 5

The branch staff were excellent

The branch staff were excellent, helpful, polite, great to deal with.
As soon as it moved to online and Portals it became hard work and a tedious tick box exercise. Also lacking in the personal touch.
If the service had remained in branch it would be 5 stars all the way.

22 novembre 2023
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Logo di Hose Rhodes Dickson - Ventnor

Risposta di Hose Rhodes Dickson - Ventnor

Dear Mark,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 4 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

A very positive experience with Ventnor office

My wife and I had dealings with a number of the Island's agents, over the two years it took to buy a house here. They varied dramatically and one in particular disappointed us and left us feeling disillusioned with them.
We viewed many properties and found we had to dig deeper on many of them, to discover their true worth.
There has been a 'feeding frenzy' in the island's property market for many months, and this has, I feel, affected the attitudes of some agents here.
However, we gained much experience of Hose Rhodes-dickson at Ventnor during our searches, having shown interest in three properties over a period of many months.
We could have been viewed as 'difficult buyers' by them, as we had very specific goals, did not at the time live on the island and examined each property very carefully using every method at our disposal.
Finally, we found our ideal home, Steve Martin supported our enquiries and final purchase in a very professional manner. He was, I felt, the most balanced agent we encountered, acting with no bias towards buyer or seller.
A special mention goes to Jackie in the Ventnor office, who was helpful, friendly and diligent at every step.
I would recommend the Ventnor office to anyone looking for property in the South East Wight area.

9 novembre 2022
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Logo di Hose Rhodes Dickson - Ventnor

Risposta di Hose Rhodes Dickson - Ventnor

Dear Stephen,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Valutata 5 stelle su 5

Great team, great service.

We purchased a flat through HRD in Ventnor and could not recommend them highly enough. The team went out of their way to help us as unfortunatley our solicitors were very poor so Jackie & Emily went above and beyond and we can't thank them enough. Even after purchasing the flat, knowing it's a second home, they have offered to take keys if we had any builders going in if we're not there at the time. It was a cash sale and no chain and took a while but they were always on hand for questions and to push things along. Wouldn't hesitate to use them again for sale or purchase.

21 novembre 2022
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Logo di Hose Rhodes Dickson - Ventnor

Risposta di Hose Rhodes Dickson - Ventnor

Dear Sharon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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