My son was lucky enough to receive an Airo from his auntie, it’s been absolutely fantastic at getting him to grips with riding a bike, he is so confident with it and just flies around. It’s a beautifu... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Sent the wrong bike. No way of contacting company other than email. Very disappointing service. Would not recommend. Update - see reply from Hornit, although it has taken almost 3 months for them... Leggi di più
L'azienda ha risposto
The best balance bike on the market. We have 3 kids and have tried several different models over the years. A friend recommended the Hornit Bike and we bought one for our 3rd child. A different class.... Leggi di più
Our kids absolutely ADORE these bikes! Have tried a few and hands down these are the firm favorite, could not recommend more!!
Dettagli dell'azienda
Scritti dall'azienda
Combining innovation, style and safety, our award-winning bikes and cycling accessories have been created to stand up to the demands of real-world riding conditions. Since 2012, we’ve made it our mission to make cycling safer, more accessible and more fun whether you’re 5 or 75.
Informazioni di contatto
Exeter, Regno Unito
- info@thehornit.com
- hornit.com
4,2
Molto buono
35 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Faulty bicycle horn
My bicycle horn stopped working after a couple of bike rides so I contacted the company for advice. My email was answered promptly by Louis who asked me to return the unit for testing but to keep all the fittings for spares and that he would sent out a replacement horn. The very next day I was surprised by a delivery man with my replacement horn. In this day and age I think first class service like this is very rare.
A massive thank you to Louis and Hornit for the prompt way that they resolved the matter.
16 luglio 2024
Non scritta su invito
Balance bike
Fast delivery, lovely bright green bike with thick wheels. The bike is super cool!!
Had an issue with setting bike up (my fault) customer service was so quick and eager to get this resolved
My son loves it!
3 giugno 2024
Non scritta su invito
Outstanding Customer Service
Contacted customer service because part broke on Clug Roadie, sent me a replacement despite being out of warranty! Outstanding customer service.
7 maggio 2023
Non scritta su invito
Airo Hornit... simple the best
Airo Hornit,
Sooooo beautiful balance bike!
Stylish and very, very, very light. Everyone look at the bike and many ask where did I get it.
My daughter is happy. Mammy is happy. I am happy.
What else can I ask?
Well done!!
15 dicembre 2021
Non scritta su invito
My Hornit bicycle horn developed a…
My Hornit bicycle horn developed a fault so I sought advice from the company’s staff. It was clear I needed a replacement horn. The service was friendly and prompt and deserved 5 stars. Well done Hornit!
22 luglio 2022
Non scritta su invito
This Company is excellent
This Company is excellent. A response to my email was immediate and supportive. A friendly and customer orientated approach offering advice and a solution to my enquiry. Congratulations to Hornit.
2 marzo 2022
Non scritta su invito
Great products and amazing customer service
We bought our two girls a nano horn each, and they love them. Unfortunately there was an issue with one of them so I contacted Hornit - the customer service has been exceptional and a replacement was sent out immediately. An absolute gem of a company and highly recommended.
2 giugno 2021
Non scritta su invito
Superlight Balance Bike !!!
Woohoo how refreshing to deal with a company that really appreciate your business.My little grandson who is18 months old absolutely loves his AIRO Balance Bike and goes everywhere on it !! He got on it as soon as he opened the box! It was an absolute pleasure to deal with Hornit + thanks to the owner + Gigi for their excellent advice and Top service! I ordered the bike and it arrived the next day. You will be amazed how easy it is for a youngster to pick up ride and go where they want to go. My daughter picked the colour white and it looks really slick and sporty!!! Thanks so much + Keep up the fantastic work!
23 maggio 2021
Non scritta su invito
Excellent company and the Bikes are boss
Got a great balance bike for my son from Hornit, he is over the moon with it. The customer service was brilliant too, I had an enquiry and the response from Gigi was quick and very helpful. I would certainly recommend them and there products.
2 dicembre 2020
Non scritta su invito
Amazing aftersales customer service
Amazing aftersales customer service. Amazing products. In this day and age was blown away by the amazing customer service I received.
15 ottobre 2020
Non scritta su invito
My products arrived this morning
My products arrived this morning. Delighted with the product and fitted. Bikes now slotted into the Clug Hybrid.
Have suggested Hornit review delivery confirmation as had to chase and perhaps change the way they respond when a customer sends feedback, it's not defended but looked into. Perhaps just a bad day as previous comments on customer service is superb.
5 settembre 2020
Non scritta su invito
Great company with great products.
Great company with great products.
I ordered 2 of the Hornit Clugs, and they were dispatched really quickly. I then took a while installing them and realised, my bike tire was too small for the size i'd ordered on one of the Clugs. Emailed the team, and the excellent Gigi responded quickly and allowed me to easily change over for the smaller size. I now have both my bikes against the wall, and am very happy customer indeed!
25 agosto 2020
Non scritta su invito
Outstanding Customer Service!
I dealt with Gigi at Hornit - from start to finish I received 5 star customer service - very polite & friendly - prompt responses and dealt with my queries very quickly. Would 100% recommend purchasing from them.
11 maggio 2020
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.