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Scopri cosa dicono le persone

Valutata 4 stelle su 5

I recently signed up for the knitting only box and was excited to receive my first order. On signing up I was also to receive a free welcome pack of digital content which included some free p... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

This company is money orientated as long as they are robbing money from you they are happy, ask for help or cancel subscription as I cannot do it online as my email is seemingly invalid but it's funny... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Hooks & Needles put together a lovely box of yarns & accessories every month. And the magazine in the box has really interesting patterns to knit / crochet with the yarn. Different skill levels & leng... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I love everything about this subscription! You get quality yarn in gorgeous colors; your choice of three difficulty levels of skill-building patterns; any items you need to complete the project; and... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di hobbistica
  2. Negozio di articoli per il lavoro a maglia
  3. Negozio di filati

Scritti dall'azienda

Create art with your hands and experience joy! Get inspired to knit or crochet every month 🧶


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

424 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I loved the box

I loved the box. I've done 1 of the projects. I love. I'm happy to be getting a mi they box. Everything was just prefect. The patterns were clear and easy to read. Thank you !!!!!

20 gennaio 2025
Non scritta su invito
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Risposta di Hooks & Needles

So happy to hear you’re enjoying the box and the projects. Thanks for your support!

Valutata 5 stelle su 5

Im in love

Im in love ! I'm making all sorts of stuff now! Thank you soo much

8 gennaio 2025
Non scritta su invito
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Risposta di Hooks & Needles

That’s amazing to hear! ❤️ We’re so happy you’re enjoying it and creating all sorts of things! Thank you for being a part of this—can’t wait to see what you make next! 😊🧶✨

Valutata 5 stelle su 5

To be honest- I have not tried one of…

To be honest- I have not tried one of the projects yet. But the yarn was so soft and the patterns seem easy to follow along with!

19 gennaio 2025
Non scritta su invito
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Risposta di Hooks & Needles

No worries! 😊 Your next kit will be on its way in a month, so if you’d like to adjust your subscription, just reach out to support—we’re happy to help! Enjoy your first project when you get the chance! 🧶✨

Valutata 5 stelle su 5

my first crocheting kit

I just unboxed my first crocheting kit and am so excited! The yarn is so soft and it comes with instructions which is perfect for beginners like myself. I also love the extra gift in the box! Will definitely be continuing my subscription with them. They where also very attentive with questions while waiting for my box

29 gennaio 2025
Non scritta su invito
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Risposta di Hooks & Needles

So happy to hear you’re enjoying your kit! The extra gift is our way of saying thanks, and we’re always here if you have any questions. Excited for you to continue with us! 😊

Valutata 4 stelle su 5

The first box made my day

The first box made my day! I was walking with it throughout the house and continue working wherever I sat down!
The only issue was that I was disappointed that I had to choose just one of the projects as there weren't enough yarn for all three of them. I worked on the headband. The crocheting was easy but the part where I had to weave the two pieces wasn't clear in the book.

6 gennaio 2025
Non scritta su invito
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Risposta di Hooks & Needles

Thank you for your feedback! We're so glad you enjoyed the box. Sorry to hear the instructions for weaving the headband weren’t clear, and we appreciate you letting us know. We’ll work on improving that. If you need any help, feel free to reach out!

Valutata 4 stelle su 5

For the price I'd love one more skein

For the price I'd love one more skein. I appreciate the scissors and hook. As an experienced hooker, I have several sets of hooks that are my go-to depending on the project, so it would be cool to trade that hook for another skein or other tool as I most likely won't use theirs. It seems to be a nice quality, so anyone new would be lucky to have it in their possession. I love that the projects are different and not all clothing, or all house things, etc.

14 gennaio 2025
Non scritta su invito
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Risposta di Hooks & Needles


Thank you for your feedback! We appreciate your thoughts on the hook and scissors. It’s great to hear you love the variety of projects, too! We’ll definitely consider your suggestion for an extra skein. If you ever have other ideas or need something specific, feel free to reach out!

Valutata 5 stelle su 5

Love love love my new back pack

Love love love my new back pack. Perfect for taking my project back and forth to the cottage and the stitch guide has needle measuring tools. I bought the yarn hanger too. So cute and handy. No more digging around for the centre. Looking forward to my first kit.

28 gennaio 2025
Non scritta su invito
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Risposta di Hooks & Needles

We're so happy to hear you're loving your new backpack and yarn hanger! Sounds like the perfect setup for your projects. We hope your first kit is just as exciting and can't wait to hear what you think. Enjoy your crafting time!

Valutata 5 stelle su 5

I loved the yarn

I loved the yarn, the scissors gift and even the packaging....I used the pattern book for the headband and also the basket...easy and descriptive instructions. Thank you for good customer service and your company. I

27 gennaio 2025
Non scritta su invito
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Risposta di Hooks & Needles

Thank you for the kind words! We're so happy to hear you had a great experience. If you ever need anything else, don’t hesitate to reach out!

Valutata 4 stelle su 5

Fun but sizing seemed off

The yarn, needles, and other supplies in the subscription box are wonderful—great quality all around. The patterns provided were fun and easy to follow. However, I made two out of the three designs, and both turned out smaller than expected. For example, I completed the tri-colored scarf, and while it’s beautiful, it’s definitely more suited for a small child than an adult.

I purchased a 3-month subscription and am hoping the next box will include projects with more accurate sizing

27 gennaio 2025
Non scritta su invito
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Risposta di Hooks & Needles

Thanks for sharing your experience! We appreciate the feedback on the sizing and will definitely take that into consideration moving forward. Hope the next box is more to your liking!

Valutata 1 stelle su 5

I havent had my first box

I havent had my first box and your telling me my second box is arriving soon

26 gennaio 2025
Non scritta su invito
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Risposta di Hooks & Needles


Hi Deb,

Could you please contact us through customer support at support@hooksandneedles.com? This is the quickest way for us to resolve the issue for you.

Thanks!

Valutata 1 stelle su 5

Portal is not available to make changes to my orders.

I initially orders the extra yarn and am
Unable to stop it for future boxes. Also, today I received an email that a new order is ready to ship but I changed my order date and now I am unable to access my portal.

26 gennaio 2025
Non scritta su invito
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Risposta di Hooks & Needles

Hi there,

I’m sorry to hear about the issues you’re facing. Could you please contact us at support@hooksandneedles.com? We'll be happy to assist you with adjusting your future orders and help you regain access to your portal.

Thanks for your patience!

Valutata 3 stelle su 5

I Wish I Could Give No Stars

I wish I could give no stars. This company promises you will receive your first box in 2-6 days. It has been a week since I placed my order and all I can learn from the tracking number is that my package is stuck in Ohio. I emailed Hooks and Needles twice regarding this issue and received no reply to either email.

Do not order from this company. They are a scam!

This is an update to my first review.

I have changed my one star rating to a three.

I finally received my package - ten days after ordering - not the promised 2 to 6 days for the first box. I also finally received a reply.

I understand companies get busy. However, ignoring two emails and not responding until after I canceled my subscription, and after writing my first review, and after receiving my package, seems unacceptable.

I hope Hooks and Needles is using this opportunity to make some necessary adjustments to their customer service, so others do not share my experience.

24 gennaio 2025
Non scritta su invito
Logo di Hooks & Needles

Risposta di Hooks & Needles

Hi there,

I’m really sorry to hear about the delay and the lack of response—it’s definitely not the experience we want you to have. We've been facing a bit of a backlog lately, but that shouldn’t have affected our communication with you. I’ve located your message and we will be responding ASAP to get this sorted. We truly appreciate your patience, and we’ll do everything we can to resolve this for you.

Thank you for bringing this to our attention, and again, we apologize for the inconvenience.

Valutata 5 stelle su 5

Love love love ❤️

Love love love ❤️
I am new at crochet and have only mastered simple things like scarfs or blankets. I was looking for a way to broaden and challenge my skills but was not sure how to do it. I have trouble with just patterns as I need visual cues. So when I saw this I was excited! My first box had two cute gifts in it and pictures along with video tutorial for three different projects -a simple one, a medium difficulty and hard difficulty. Can’t wait for my next box!!!!

24 gennaio 2025
Non scritta su invito
Logo di Hooks & Needles

Risposta di Hooks & Needles

Thanks so much for your feedback! We're so glad the videos and tutorials are helping you as you challenge your crochet skills. We're excited for you to try the next box! Happy crocheting! 😊

Valutata 3 stelle su 5

The idea is there

The idea is there, but this China shipping takes way too long. I ordered extra yarn and things on Jan 10th, and it is still just a created label for usps as of Jan 23rd. The box shipments also take almost 2 weeks to arrive after the charge is made. I do love the books and projects, the yarn quality seems good..but poor shipping and possible AI customer service as ther is either no response or an instant response after hitting send on my email.

23 gennaio 2025
Non scritta su invito
Logo di Hooks & Needles

Risposta di Hooks & Needles

Hi there,

I’m really sorry about the delays and the frustration with shipping. We’ve been dealing with a backlog lately, but that’s no excuse for the lack of response. I’ve located your message and will ensure you get a reply as soon as possible. We’re working hard to improve the timing, and we truly appreciate your patience and understanding. Thank you for your kind words about the books and projects—we’ll make sure we get everything to you as soon as we can!

Valutata 3 stelle su 5

I didn't care for the projects

I didn't care for the projects. I was going for a hat or a scarf.

10 gennaio 2025
Non scritta su invito
Logo di Hooks & Needles

Risposta di Hooks & Needles

Thank you for sharing your feedback! We’re sorry to hear that the projects didn’t quite match your expectations. Each of our boxes offers a unique selection, giving you the opportunity to try a variety of projects over time. We’d love to hear more about what you're looking for—our customer support team is always happy to take your feedback into consideration for future boxes. Feel free to reach out to us.

Valutata 5 stelle su 5

It's exactly what I was looking for

It's exactly what I was looking for. The box brings all the tools I need to creat beautiful projects. I love that it gives me three different patterns for me to choose to create. The ease of learning step by step.

22 gennaio 2025
Non scritta su invito
Logo di Hooks & Needles

Risposta di Hooks & Needles

Thank you so much for your kind words! We're delighted to hear that the box has everything you need to create beautiful projects and that you’re enjoying the variety of patterns to choose from. It’s great to know the step-by-step guidance is making your crafting experience enjoyable and easy. Happy crafting!

Valutata 5 stelle su 5

I am new to crochet!

I am new to crochet!! I absolutely loved this box. I was easily able to finish the beginning headband and love it. In fact my husband asked me to make more of them for me to wear! I can’t wait to try the intermediate and expert patterns. I also can’t wait for my next box!!!

20 gennaio 2025
Non scritta su invito
Logo di Hooks & Needles

Risposta di Hooks & Needles

That's wonderful to hear! 😊 We're so glad you enjoyed your first box and that the beginner headband was a hit. It’s exciting that you're ready to take on the intermediate and expert patterns next. We can't wait for you to receive your next box and see what you create. Happy crocheting! 🧶✨

Valutata 5 stelle su 5

I love how the yarn feels

I love how the yarn feels, and I love that there is different patterns for different levels of skill

19 gennaio 2025
Non scritta su invito
Logo di Hooks & Needles

Risposta di Hooks & Needles

We’re so glad to hear that you love the yarn and the variety of patterns! 😊 We strive to offer something for every skill level, and it’s wonderful to know you’re enjoying the experience. Happy crafting! 🧶✨

Valutata 5 stelle su 5

Great instructions with clear photos

Great instructions with clear photos. I love the range of project options and the bonus recipe! I wanted to try this box so I could discover new yarns and try projects I wouldn’t normally try and I am not disappointed!

6 gennaio 2025
Non scritta su invito
Logo di Hooks & Needles

Risposta di Hooks & Needles

Thank you for your lovely review! We're so glad you enjoyed the clear instructions, photos, and variety of projects in the box. It's wonderful to hear that the bonus recipe and the chance to explore new yarns and projects brought you joy. We hope you continue to enjoy your crafting journey with us and find inspiration in every box! 💖🧶

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