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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I have purchased a lot of outfits from Honey Lane for my daughter. They are all gorgeous and such affordable prices. Each order has arrived promptly and beautifully packaged. My daughter always ge... Leggi di più

Valutata 1 stelle su 5

Placed an order and paid for next day delivery (ordering 4 hours before the stated cut off time) and the item has still not been received almost a week on. Reached out to the company (via e-mail and I... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Honey Lane Kids Clothing are amazing, Their online services was very easy to use and understand. It only has a small variety but the quality of their baby clothes are outstanding. They also deliver so... Leggi di più

Valutata 5 stelle su 5

I have never been disappointed with any of the items that I have purchased from Ayme at honeylane kids. The matching hats are so cute and great quality. The clothing feels nice on and looks amazing to... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento per bambini

Scritti dall'azienda

We offer a wide range of affordable children's clothing and accessories. We offer Korean children's clothing, neutral and unisex items, Matching mum & baby hats, baby headbands and bows, and much more. Honey Lane Kids was born due to a lack of options on the high street for gifts and children's clothing and accessories. We bring you the best quality items for your little ones.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

100 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

My order was refunded with no…

My order was refunded with no explanation? Such a shame as first time buyer supporting a small business. Have messaged and still not had any response 😞

1 settembre 2024
Logo di Honey Lane Kids

Risposta di Honey Lane Kids

Hi Samantha, due to our recent clearance sale, we have been inundated with orders and some things have been accidentally oversold so we have had to issue refunds, this should have been communicated to you on the refund notification so I apologise if this was missed. Please let me know where you messaged us as I haven't received a message from you that I can find? Please email if you can - info@honeylanekids.com

Sorry again for this experience, however I hope you can understand it was just a mistake. It is our priority to refund customers money as soon as we know we can't fulfil the order.

Thanks,
Honey Lane Kids x

Valutata 1 stelle su 5

Poor customer service

Unfortunately not had a good experience with this company as I order something which I need to return, emailed twice and messaged on Instagram, not receive any reply back. Poor customer service. Will not be ordering again.

11 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Avoid at all costs

Avoid at all costs - awful business! Took my money and never received my items, sent emails and messages on Instagram and no reply.

26 aprile 2024
Logo di Honey Lane Kids

Risposta di Honey Lane Kids

Hi! I'm so sorry for the late reply. I unfortunately was hacked and lost access to my emails and instagram. I've only just re-gained access today and have seen that there was an issue with your order. It looks like the address was incomplete on your order, it's missing a house number so that's why you didn't receive it! I can see that you opened a chargeback and received a refund, so you should have your money back now.

Again, I can only apologise for this experience, it's been a complete nightmare but I can completely understand your frustration and review!

I'll send you an email also incase you don't see this reply x

Valutata 1 stelle su 5

Ignorance is bliss, give this company a miss

Placed an order and paid for next day delivery (ordering 4 hours before the stated cut off time) and the item has still not been received almost a week on. Reached out to the company (via e-mail and Instagram) when this didn't arrive next day, as I needed the item I had ordered urgently, to be ignored on both platforms on multiple occasions. Would not order from this company again.

8 maggio 2024
Non scritta su invito
Logo di Honey Lane Kids

Risposta di Honey Lane Kids

Hi, I'm so sorry. I've seen your email and have now sent you an email to explain the situation, However I lost access to my emails and instagram so have only been able to log in today and see any issues with orders etc. I'm so so sorry for this experience that you had with us. Can't apologise enough x

Valutata 2 stelle su 5

I have contacted to advise that part of…

I have contacted to advise that part of the order was missing and had no response.

1 aprile 2024
Logo di Honey Lane Kids

Risposta di Honey Lane Kids

Hey Sarah - thanks for getting in touch. I have only just found your email as it landed in my junk mail. I'm really sorry!!! I've just responded to you now x

Valutata 5 stelle su 5

Lovely gifts!

Ayme was so helpful and got my Christmas parcel to me in really good time! Soft and cute little mummy and me hats - please re-stock them again in the various colours!

14 dicembre 2023
Valutata 5 stelle su 5

Amazing experience

Amazing experience. First class personal service. High quality goods. The dual pom pom hats are so beautiful and gorgeous little socks are so lovely. Highly recommend.

25 novembre 2023
Valutata 4 stelle su 5

Quality and value very good

I recently reviewed HoneyLane Kids and now providing an amendment as they have been very good at rectifying the issue with my order.

The website is very good and I'm very happy with my order, the quality and value is great.
Communication was difficult to establish in the beginning but once established, Ayme was very helpful and able to resolve my complaint and have my order dispatched and received as soon as possible.

The issue I had was due to auto fill when completing address details which caused a delay in my order being received. I do think that if contact cannot be made with a customer within a given time frame a refund should be automatically issued.

15 novembre 2023
Non scritta su invito
Logo di Honey Lane Kids

Risposta di Honey Lane Kids

Hi Jade, I've been emailing back to all of your email, I think they are going to spam. I'm really sorry, I didn't know how else to get in touch with you. I've got your order here with me because there was an issue with the address and they sent it back, I'm REALLY hoping you'll see this reply and be able to find my replies to your emails so we can sort this for you!!
Ayme x

Valutata 5 stelle su 5

Faulty item but resolved straight away

I received a faulty item of clothing which I was a little upset about, however the issue was resolved straight away when speaking with the owner and a full refund and delivery fee was also given to which I am very grateful for. They were very kind and understanding in dealing with the issue promptly.

8 ottobre 2023
Valutata 4 stelle su 5

Lovely bags

Happy with product and happy with delivery. They are a little smelly when they arrived but this is clearing after airing them.

19 agosto 2023

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