Homesquare Recensioni 

Horrible customer service, horrible return policies, and they basically just lie! Bought an item through Walmart.com - on the site and in the return instructions it stated the item could be returned to Walmart…I ended up needing to return it as it was too big for the space. I was initially given the run around by both Walmart and HomeSquare stating I needed to contact the other and vice versa..I finally got it escalated to someone at HomeSquare where they offered to refund me $9 back from an item that was over $100. After a lot of back and forth I received and email that they would offer me a full refund so I jumped through all their hoops of sending the item back and then I al told I will only be getting $70. I DO NOT recommend purchasing any items from this company! The item had obviously been put together previously and returned before we even got it…they just what your money and have cheaply made, crappy merchandise! BUYER BEWARE!

This is a great sofa set. It was easy to install. And great furniture.

I did not like the rug. It was much darker in online. I gave rug away.

I never purchased from there. I had identity theft, make sure your order isn't fraud. Please tell me more.

I would give it a 0 if I could the instructions were just pictures , no words so it was very difficult to put together and very very poor quality the drawers are tiny and I just wouldn't recommend this for anyone , save your $$$ buy your dressers elsewhere

LOOK ELSEWHERE!! I ORDERED A 1500.00 DESK. THERE ARE 3 PARTS. ONE PART (THE WRITING DESK) WAS DAMAGED! I'M HAVING A HECK OF A TIME GETTING THEM TO DO SOMETHING ABOUT IT! I'VE SENT PICS, EMAILED THEM, CALLED THEM. THEY KEEP SENDING ME AN EMAIL WITH THE SAME OPTIONS. I CALLED THEM ON MONDAY, THE REP TOLD ME SHE WOULD LOOK INTO IT AND GIVE ME A CALL ON WEDNESDAY. TODAY IS WEDNESDAY! NO CALL... NO NOTHING. I WILL NEVER BUY FROM THEM AGAIN. GO ELSEWHERE! I WOULDN'T EVEN GIVE THEM 1 STAR, BUT IT WON'T LET ME LEAVE IT BLANK.

RUN! RUN AS FAST AS YOU CAN! I ordered a desk that was defective. Homesquare sent me a replacement desk with NO LEGS, NO HARDWARE, NO INSTRUCTIONS. And since it's been over 30 days, they're refusing to send me the proper parts that THEY LEFT OUT! Something that's not even my fault. RUN!!!!!!!!

I was going to order an item from another company and the very next morning when I had the money to order it, it was out of stock. I googled the product and found it on Homesquare and was very happy. Placed my order and was charged for it as well as having to pay 10 dollars shipping. I got an email that it would ship in 2-3 days and was expected between dec 7-13. I logged onto my order status today and it says being processed, then at the bottom in tiny letters , the product is out of stock and won't ship till january 7 2022. If they didn't have the product why did they accept my order? This was a Christmas gift and unique and not easy to substitute. I can't believe they didnt' even inform me that my order was not coming when do because the product obviously doesn't exist . This is the first time ordering from Homesquare, and well i'm not impressed and will never order from this company again. They immediately put a hold on my money with no plan on sending my item. I have also noticed that whenever a company charges for shipping, it takes forever to come. UPDATE they have cancelled my order without contacting me . I have only received a order confirmation email the day I ordered this item. AND they have not refunded my money . Please don't order anything from this scam company selling stuff they dont' even have in stock.

Absolutely HORRIBLE!!! Haven't resolved my issue in over 2 weeks. And they are rude. Completely incompetent. Were supposed to send me an email to fill out a form and never sent it. I have to keep chasing them and Walmart is not helpful with the process either. They take your money and after that they don't care about anything. Told me they would give me back 10% on a chair that was sent with the wrong legs. Why would I pay 90% on a chair where THEY sent me the wrong chairs!!!!! That's stealing!!! CRAZY!!! Complete jerks!!

After reading all these reviews I'd like to cancel my order how do I go about that.

Do not do not order from home square rip off.made a order on line they sent a email saying I will receive it 11/8/2021or11/9/2021 I call to see why I haven't received it they could not explain. Saying they will send the manufacturer a email you can't check the status it will say you don't have a account. I just want my money back plus the customer service is the worst.

Horrible! Sent me broken furniture. Very bad communication and customer service.

UPDATE:11/1
I have received a full refund. Finally spoke with someone who assured me that I would receive a full refund and I did. So I added a star for that. Would still not order thru them bc it was a very stressful process. As someone else said…maybe ok if everything goes as planned, but that’s a BIG if. They need a new shipping company for sure.
—————————————————————I wish I had read the reviews before I ordered with this company. Orders a sofa table from them that was much cheaper than what was offered in stores…buyer beware…all that glitters isn’t gold. The initial delivery date was supposed to be ~ 10/6. Well then I received a message from Metropolitan Warehouse that it would be 10/16. I arranged for the “ white glove” delivery. I was told that I would receive a courtesy call with a delivery window timeframe…never happened. I wasted precious time on a rare somewhat work free Saturday. By 5 pm, I called bc I hadn’t heard from anyone. They told me that they were delayed by problems with a delivery earlier in the day, but that they would be on their way. I was stop #10 and they were on #7. Never heard from anyone again. Tried to call later that night and nothing but VM’s saying they were closed. No one had called even by noon on Monday when I was finally able to break away from work. So I spoke with Homesquare who connected me on a 3 way call with the delivery company. The company confirmed that their Saturday deliveries were not completed, adding that there was no explanation why. Then they said that the soonest they could deliver it was 10/26, which I couldn’t do. I told them I just wanted my money back. They said sure and the order was canceled. But the. I asked them what about all of the fine print of if you cancel an order that you would have to pay shipping costs, restock fees. The Homesquare rep just started stuttering finally saying it would “try” to make sure that didn’t happen and that he was escalating this to a higher level. I asked to speak with someone at a higher level both with that rep and another one with whom I spoke to later. They talk around that and you are just told that they will call you back or send an email. Only thing 2nd rep offered was that they would “try” to make the shipping company pay, but no guarantees. Then at end of day I received a nondescript email from customer service saying unfortunately the item had already shipped and they would refund my money once the order is rerouted. My main question still was not answered, so I will have to try to c if I have recourse thru my bank bc I refuse to pay them a couple of hundreds of dollars for shipping that didn’t occur and don’t know if it was ever going to occur. They obviously keep using the same pathetic company, as I saw their name in an earlier post. No reason for any of them to stop being shady and thieving…yes thieving individuals…when there is no real consequences for their crooked behavior…IF YOU VALUE YOUR MONEY…for me over $1300…STAY AWAY!!!!

DON’T SHOP WITH THEM. They completely screwed up my order and then asked me to tell them what I received. There are no words. Shop ANYWHERE else. I am reporting them to the Better Business Bureau. Any other company can do better than them. Disgruntled in Brooklyn

I ordered a rug from Homesquare through Walmart. I got a notification that it was shipped with an expected delivery date four days later. Two weeks goes by and nothing. It turns out that they never actually shipped it. I contacted Walmart who reached out to Homesquare. Homesquare cancelled the order. They did refund my money a few days later. I will never deal with this company again.

Ordered desk through Walmart but seller is Homesquare. Was sent through FedEx which was delayed. 1 of 2 boxes finally arrived but FedEx couldn't find 2 of 2 box. Contacted Homesquare who gave me another tracking # which FedEx said they found it and refused to deliver because it was damaged. Asked for a refund which they finally gave me BUT refused to give me the tax I paid. Walmart reimbursed me for the tax BUT THEY ALSO REFUSED TO PICK UP THE 1ST BOX!! They LIED and said they can't schedule it to be picked up BUT I ordered this same desk through another seller on AMAZON who didn't hesitate to schedule the pick up of that order. Horrible experience. I kept requesting they pick it up and they kept telling me to either donate it or throw it away. The box is too heavy for me to move and who the hell is going to want a half of desk.

Zero care at all. I ordered an item that ended up getting held up in shipping. I contacted Homesquare and they gave me a response that made it clear that they not only had not bothered to look up the order and shipping information to assist in any way, they didn't even read my email about what the issue was. Waited a little linger hoping the shipped item would appear and contacted them again, to get a similar response. When I pointed out that it was obvious that they had not read the issue and I was looking for assistance bc the item was expensive, desperately needed, and at this point a month late, they simply refunded me the total amount (I never once asked for a refund, just assistance in communicating with the shipping company to get the order).

I have a feeling that this company is probably ok if absolutely nothing goes wrong, but if you have an issue you are not going to get help. Would NOT order from again.

We received our order when we were told it would be. Absolutely what we expected. One of the screws we received was stripped. We contacted home square & we were shipped new screws. We really like our tables we ordered.

I purchase a chair on 6/28/21. And here it is 2 months later and I can't get a reply on the status of my order. I emailed them on 6/29/21no reply, 7/1/21 no reply, 7/08/21 no reply, 7/19/21 no reply and today. I have already paid for these item. I think it very bad customer service that you can't even get an updated. I would like my money back please.

My item on July 16, 2021. I received a message on July 19, 2021 that my item was shipped to the delivery company. The delivery company called me on 7/21/2021 to schedule delivery and I advised that my ZIP Code was incorrect.I was advised that I had to call Home Square to correct it which I did. I have yet to receive an updated date on shipping or my item. Home square customer service is very responsive, however it seems that the delivery company metropolitan is not as they are HS is not able to provide me with updated shipping info. I am beyond frustrated at this point!!!