Logo di Homemedics
Visita il sito web

Homemedics Recensioni 

332
•
TrustScore 3.5 su 5

3,3

Negozio di forniture mediche
Scrivi una recensioneVisita il sito web
Scrivi una recensione

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 3 stelle su 5

It took really too long to receive my purchase. I ordered them on the 14 th and they arrived in the mail on the 28th. Seeing that the company is in Victoria, 12 days to send something out, it is de... Leggi di più

Valutata 5 stelle su 5

The pads fit on to our Omron tens well and are a much better size for back of neck than the larger OEM pads. They curl a bit at the edges but that may be due to the position on the neck, will need to... Leggi di più

Valutata 1 stelle su 5

Hmmm I would love to have used this product before I rate it but going off my experience with this, I Purchased a week a go today, no communications if it was dispatched/ out for deli... Leggi di più

Valutata 5 stelle su 5

The ordered replacement electrode pads for my Osim TENS machine arrived on time. The goods are of good quality. However, using these new pads, the machine is only able to output electric pulses on on... Leggi di più

Dettagli dell'azienda

  1. Negozio di forniture mediche

Scritti dall'azienda

If you’re looking for natural pain relief or hassle-free muscle toning without the detrimental effects of drugs, you may have considered or had a TENS or EMS Machine recommended to you in Australia. They’re incredibly popular, and have been used by people for over 50 years to relieve all different kinds of ailments. ​ Homemedics is one of Australia’s first and leading TENS Machine & EMS Machine supplier for over 15 years with thousands of units sold to help Australians relieve their pain in a simple, non-invasive method at home or for professionals to treat their patients.

Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

332 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 45% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,3

Tutte le recensioni

(332)

83 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 1 stelle su 5

Power pack non compliant

Mix up with the product and delivery was slow.
Communication was quick to sort out the problem.

26 luglio 2024
Logo di Homemedics

Risposta di Homemedics

Hello Linda,

Thank you for your review. We have sent several emails to you regarding your order and resolution. Please reply so we can sort this issue out asap.

Kind Regards,
Team MIA

Valutata 1 stelle su 5

Dodgy vendor, does not reply, do not trust.

Purchased an item on 26 June 2024. Received an email on 28 June inforrming me that it had been sent, but no tracking number provided, or name of courier company. Still haven't received item as at 17 July. Have left messages on website, via 3 different email addresses, called their number etc. No response. I do not recommend this company. Dodgy.

26 giugno 2024
Valutata 1 stelle su 5

Express is slow! Never received my order

I paid extra on 1 July for fast delivery and unfortunately I am now leaving the country - on 10 July - before the purchase arrived. This means the purchase will now have to be sent on to the UK at further cost and delay. It should be much clearer at order stage that express delivery is not possible

1 luglio 2024
Valutata 1 stelle su 5

Misleading product, unprofessional customer service

- Received item in post. Specifically ordered the DUAL POWER device as I wanted to plug into the wall, which is more economical and environmentally friendly.
- Emailed Homedics to advise that no power cord had arrived in the package.
- Homedics advised that the compatible power adapter with the MultiStim Plus had been discontinued by the manufacturer and was no longer supply it with our machines. ‘The compatible power adapter can however, be sourced from another online retailer or supplier which will work with your machine.
We apologise or the inconvenience caused and thank you for your understanding.’
- I further queried this, and said that the omission of the power cord should be made explicit in the product description.
- Homedics reiterated that they don’t stock a power adapter that is compatible with my device any longer, and that it doesn’t state on their website that a power adapter is included with the machine. That if they had any compatible adapters they would have supplied it with the machine or sent you one at their expense. They then offered a credit to make up for this or send me some free tens pads. Also mentioned that the included AA batteries included with the machine last very long, and that I can use rechargeable AA batteries. Also mentioned they have rechargeable models available which come with an inbuilt rechargeable Li-ion battery.
- I reiterated:-
“As I said in my previous email, I do not use batteries. Please provide the details of the power cord I need to purchase.  There are 4 different types of adapter on your website- do none of these work with my device?? Please confirm that the 12 month warranty still stands on products operated through a third party power adapter.”
- Customer service advised they would post a power cord because customer satisfaction is their main priority, and then made mention that the business would now make no profit from the sale.
- Power cord arrived. Then opened the rest of the bits and pieces from the original package to find a sticker on the connector cords stating ‘WARNING: NOT FOR USE WITH AC POWER SOURCE’. Then wrote this email:-
“Good Afternoon,
I have received the power cord for the MultiStim dual power. It now appears the cords that attach the ear clips/ pads to the device cannot be used with AC power source 🤷🏼‍♀️ . Also, there are no instructions as to how to use the device for TVNS, only TMS. I will be returning this item as I am completely out of patience. Please advise the details regarding returns.”
Email was sent 6 days ago and I have had no response.

9 aprile 2024

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più