Despite negative in-line reviews ( which had me worried!) everything worked perfectly. Prompt replies to written enquiries, prompt delivery. Item great. Well boxed, all parts present, easy assembly, n... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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An appalling experience. I received a faulty product and have been fobbed off at every attempt to return it or get a refund. I would not trust these people one bit! Do not buy anything from them!
I ordered the Sunbeam Wi-Fi connected mattress electric blanket and experienced a few bumps along the way. A week after placing my order, I had to email the company to find out when it would be di... Leggi di più
My purchase went very smoothly, though it took a while to arrive and was quite expensive. The main downside was that I started receiving daily spam texts supposedly from Homeloft asking for a small I... Leggi di più
3,8
Molto buono
524 recensioni
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Le persone hanno visualizzato anche
Great product updated tracking will…
Great product updated tracking will definitely use again
1 aprile 2025
Non scritta su invito
Very good transaction
1 aprile 2025
Non scritta su invito
Very prompt and helpful service.
29 marzo 2025
Non scritta su invito
Nice toilet brush
Nice toilet brush, matches bronze finishes in our bathroom.
27 marzo 2025
Non scritta su invito
Mediation cushion (inflatable)
I love this inflatable meditation cushion. I've had a few for travel, but they just don't last. This one was a bit more expensive but it's worth it. 3 different inflatable chambers and strong seams, it also looks lovely. Great customer service, I'll be back.
17 marzo 2025
Non scritta su invito
Terrible experience.
Update: When installation was started it was found that the unit (Google Nest Thermostat) sent was a USA version product, not UK, and therefore unusable. This despite having specifically checked before shipment with HomeLoft that the goods would be UK spec.
When requesting to return for a full refund, I was informed I had to ship the goods to the USA for a refund, and I had to cover the associated International Freight costs. After numerous emails (around 70!) I finally received a partial refund on the shipping and a full refund on the goods.
This is NOT a UK company, it does NOT have a UK presence and it leaves its customers out of pocket for a fault that clearly sits with HomeLoft.
Do not touch them with a bargepole.
Good response from the support team.
Goods took longer than anticipated for delivery, but arrived as described.
15 marzo 2025
Non scritta su invito
Risposta di HomeLoft United Kingdom
Hi Alex,
We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
HomeLoft
The site was easy to negotiate and…
The site was easy to negotiate and place an order. The time to delivery was a little long (>2 weeks), but the wait was worth it.
22 marzo 2025
Non scritta su invito
Transaction went well tracked my order…
Transaction went well tracked my order all the way through turned up when expected well done
18 marzo 2025
Non scritta su invito
The customer service was excellent.
The customer service was excellent.
14 marzo 2025
Non scritta su invito
Great product delivered on time
6 marzo 2025
Non scritta su invito
Cordless Lampstand
Product good value for money. Simple to order. Slight delay in delivery because HomeLoft were temporarily out of stock.
20 febbraio 2025
Non scritta su invito
Terrible con of a company
Its a registered uk company that has a uk address and uk in the website name. Sold me an American version of the product and insist I send it back to America within 7 days for refund. Limited postage refund too. Terrible service. It’s a dishonest shell of a business.
25 febbraio 2025
Non scritta su invito
Risposta di HomeLoft United Kingdom
Dear Terence,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
HomeLoft
Pretty much as expected
Pretty much as expected. Promised delivery date was delayed after purchase by a couple of weeks - but second date was kept. Packaging could have better.
1 febbraio 2025
Non scritta su invito
Defective electrical items
2 defective, damaged lamps delivered. Fairly expensive purchase (over £200) Completely unusable. Company ignoring my emails. Don't recommend buying electrical goods from Homeloft. Dangerous products, really terrible customer service.
11 febbraio 2025
Non scritta su invito
Risposta di HomeLoft United Kingdom
Hi Hartash,
We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
HomeLoft
Item is of good quality
Item is of good quality, however it was delayed because it came from US.
19 dicembre 2024
Non scritta su invito
Risposta di HomeLoft United Kingdom
Hi Lacey,
We sincerely apologize for the inconvenience caused by the delay in your order. Please rest assured that we are reviewing the situation and taking corrective measures to prevent this from happening again in the future.
I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.
Thank you for your understanding.
Regards,
HomeLoft
Phishing emails ever since
Ever since I ordered from this website, I keep getting phishing emails from all over the world.
5 dicembre 2024
Non scritta su invito
Risposta di HomeLoft United Kingdom
Hi Andreas,
We sincerely apologize for the inconvenience you have experienced.
We take security very seriously and are deeply concerned to hear about the phishing emails you received. We assure you that we will thoroughly investigate the issue and take corrective measures.
I have sent an email to your registered email ID, and I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
HomeLoft
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