HomeLoft United Kingdom Recensioni 524

Ordered and it arrived eventually, although it was on their 3rd promised day. It took my very experienced handyman a while to put it up because it was all in individual pieces. Once together it looks good and seems to work. However - according to FedEx who delivered it I have to ay an additional £81.19 tax because the people who despatched it put a "tick in the box saying I would pay an USA-UK import taxes". The invoice I have clearly says UK delivery and a £7.95 delivery charge all of which was paid. This was their response "Regarding the duty and taxes, the company that sent this from the US have advised customs to charge the receiver which is yourself. Unfortunately we cannot remove this charge or reverse it back to them. This will need to be paid or customs will forward this to a debt collector once the deadline on it has passed. I can see you have advised you purchased this through a UK company and they are the ones that ordered it. They can also pay for this if they wish too". HomeLoft appear to have passed the order to another company. HomeLoft UK are telling me if I pay it, I can send them the receipt and they will refund it!!!!!! I've said no, they, or their unknown supplier, can pay FedEx direct. Also forget the phone connection, its hard wired with non UK Plugs.

Found an item that was not easily available in the uk, delivered quickly considering it came from the usa

The experience with Homeloft was disappointing. Although their advertising appears very promising, the actual service fell short. I had to wait longer than expected and repeatedly follow up to find out when my order would be delivered. Overall, their communication was misleading and did not meet expectations.

Really happy with the robo vac, an excellent buy and great service from HomeLoft, thank you!

Nice quality product exactly as described. Arrived when they said it would. Would buy from this shop again.

Good delivery time.very happy with the clock I ordered highly recommend.

***scam company***
Other reviews are clearly fake. ordered and paid for a product one month ago, still not received. Emailed & called, seems like they have now blocked the number as an automated message says 'goodbye' when attempting to get through. find an alternative option on amazon.

Will be reporting to fraud website as other people on here have done too

Beautiful product, exactly what we were looking for.
Turned up more quickly than expected.
I’d highly recommend this company.

Unusual lamps, exactly what I was looking for. Good quality and excellent value for money.

Great quality product but slightly expensive. Postage took longer than expected. Would still recommend and use again in the future.

This is a nice, high-quality item with good style. The service is excellent. The item was well packaged and arrived as expected. Thank you!

Needed to replace a 45 year old lamp base that was one of a pair. HomeLoft successfully supplied a perfect and identical base.

Great delivery all the way from America and items not damaged

Great customer service

Thank you you were very helpful

Excellent service, communication and product.

Positive experience,would use again recommended.

The item arrived well packaged and according to information on delivery date and time. Product worked. Although I received an email when logging in to track the item asking for 1£ to complete the delivery, bank info & monthly charge quoted in very small print. NO!! a scam.

The delivery was great, the only thing that made me give 4 stars is the amount of time it took to arrive. I was under the impression that the item was sold in the UK, but it had in fact, come from the US.

I was responded to quickly and the matter was resolved to my satisfaction.

Found what we wanted online and it arrived when you said it would.