Holts Gems Recensioni 

260
TrustScore 5 su 5

5,0

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Valutata 5 stelle su 5

The staff at Holts Gems were very welcoming at the initial consultation. They met our needs precisely and provided excellent advice regarding our bespoke engagement ring. We were very happy with their... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was really pleased with my experience, especially as someone who didn't know a great deal about jewellery at the start of the process. We looked through lots of different stones, and the one I found... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Holts made wedding rings for my fiancé and me and we had a wonderful experience from start to finish. Neither of us are particularly knowledgeable about rings or jewels in general but we knew what we... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently purchased an engagement ring from Holt Gems and I could not speak highly enough of the customer service we received. Both Amy and Alicja were incredibly warm, friendly and helpful dur... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Gioielliere
  2. Designer di gioielli
  3. Artigiano di gioielli
  4. Gioielleria

Scritti dall'azienda

Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.


Informazioni di contatto

5,0

Eccellente

TrustScore 5 su 5

260 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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5,0

Tutte le recensioni

(260)

54 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Brilliant service and advice

We can't review May and Holts Gems well enough. From my first visit she was patient and took the time to work through all possible options with us. She was extremely helpful and was brilliant at helping us work out what we wanted, never making us feel rushed on a really important decision. We ended up with exactly what we wanted particularly because of her attention to detail and guidance. Great experience and would recommend.

Edit: just to add that Farah was so helpful and responsive when I first got in touch over email. This was what originally convinced us to go with Holts and was really encouraging.

28 maggio 2024
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Risposta di Holts Gems

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with May. At Holts Gems, we believe responsiveness is key to our customer service, and we're pleased that Farah's helpfulness and prompt responses made a positive impact on your decision to choose us. Your kind words and recommendation mean a lot to us. If you ever need anything else, please don't hesitate to reach out. Thank you again for your support!

Best wishes,
Melissa

Valutata 5 stelle su 5

Amazing customer service!

We chose to go with Holt Gems for my engagement ring as we wanted a yellow sapphire and had heard they specialised in precious stones (and learnt that they even supplied many of the the other jewellers in Hatton Garden). We didn't have an appointment booked but Amy was so kind, she saw us anyway and already had the most amazing yellow sapphire ready to go. We had a really clear idea of what we wanted for the ring, and they delivered on this perfectly. Their customer service since getting the ring has been amazing - they're so responsive and understanding of how important and personal an engagement ring is. Both Amy and Farah have been lovely and I couldn't recommend enough.

24 maggio 2024
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Risposta di Holts Gems

Thank you for sharing your experience with us! We're delighted to hear that you chose Holt Gems for your engagement ring, especially for a yellow sapphire. At Holt Gems, we understand the significance of an engagement ring and strive to provide personalized and responsive service. Both Amy and Farah are thrilled to have been a part of your journey, and we couldn't be happier for you. If you ever need anything else or have any questions, please don't hesitate to reach out. Thank you again for choosing Holt Gems and for your heartfelt recommendation!

Best wishes,
Melissa

Valutata 5 stelle su 5

Great experience with Holt Gems with a…

Great experience with Holt Gems with a Saffire engagement ring. Very friendly and good price

18 maggio 2024
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Risposta di Holts Gems

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us and that you love your sapphire engagement ring. It's always our goal to provide friendly service and great value. Congratulations on your engagement! If you need anything else, please don't hesitate to reach out.

Best wishes,
Melissa

Valutata 4 stelle su 5

Perfect gift...

Perfect gift...
Need to add a personal message with gift...

4 maggio 2024
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Risposta di Holts Gems

Dear Muhamad,

We're thrilled to hear that our product made for a perfect gift. Adding a personal message with the gift is a fantastic suggestion, and we'll definitely consider implementing it to enhance the gifting experience for our customers. Your feedback is greatly appreciated! If you have any further suggestions or questions, feel free to reach out.

All the best,

Melissa

Valutata 5 stelle su 5

Just Amazing

We have been customers of Holts since January 2002 and their help and advice is as excellent as the jewellery itself which gives us the confidence to keep going back.

Alicja has recently helped us with two new pieces and again the service she has given us has been amazing.

We cannot recommend Holts highly enough.

5 maggio 2024
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Risposta di Holts Gems

Dear Ray,

Thank you so much for your glowing 5-star review! It's truly heartwarming to hear that you've been loyal customers since 2002 and that our service and advice have consistently met your expectations.

We're thrilled that Alicja was able to assist you with your recent purchases, and we'll be sure to pass along your kind words to her. Your recommendation means the world to us, and we're grateful for your continued support. If you ever need anything else, please don't hesitate to reach out.

All the best,
Melissa

Valutata 5 stelle su 5

Amazing service!

Alicja was amazing. She was so knowledgeable and helped every step of the way to design a perfect engagement ring.

14 marzo 2024
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Risposta di Holts Gems

Hi Edward,

Thank you for the glowing review! We're thrilled you found Alicja's service amazing. Your satisfaction is our priority, and we're delighted to have helped design your perfect engagement ring. If you need anything else, just let us know. Looking forward to serving you again!

All the best,
Melissa

Valutata 5 stelle su 5

Beautiful stacking ring

I was gifted the chance to get a piece of jewellery made to my specification by Holts Gems. I chose a stacking ring made up from 2 lab-grown, brilliant cut diamonds and one oval tourmaline set in white gold.

I discussed the design with Alicja and the finished product arrived today. Even though I had a good idea how it would look from the photos and drawings supplied, it has far exceeded my expectations.

Craftmanship is of a very high quality, as are the stones. I am absolutely delighted with it.

13 marzo 2024
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Risposta di Holts Gems

Hi Belinda,

Thank you for your lovely review! We're glad it exceeded your expectations, and we appreciate your kind words about the high-quality materials and the craftsmanship. If you ever need assistance or have any questions in the future, please feel free to reach out. We look forward to serving you again!

All the best,
Melissa

Valutata 5 stelle su 5

"Build your Own" engagement ring.

I used the "Build your Own" feature to design the engagement ring I purchased.
It let me peruse the gemstone from their available stock and to socket in the style I had previously chosen.
It took some time for the ring to be ready but you can't rush craftsmanship. The ring is absolutely stunning and I could not be happier with the process.
I am especially pleased as I chose the components myself, making me feel a bit more as a part of the ring making process.
The communication with the team was also fantastic as they kept me appraised of every steps in the process.

4 gennaio 2024
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Risposta di Holts Gems

Hi Lionel,

We're pleased to learn that you're enjoying our website's features and that you're satisfied with your overall experience. Each engagement ring is meticulously handcrafted by our highly skilled lapidary team to ensure the finest quality here at Holts Gems. Thanks again for choosing us for such a special purchase!

All the best,
Melissa

Valutata 5 stelle su 5

Engagement / Wedding Rings

A great company for engagement and wedding rings. Alicja was very patient, clear and considerate. She made it a very enjoyable experience and I would highly recommend.

24 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

bespoke jewellary

Alicja designed and made three separate pieces of bespoke jewellery for me last month. I had a personal appointment and together with my wishes and her expertise, we fashioned some beautiful pieces that will become heirlooms within my family. The service, care and communication was exemplary.
Once again, thank you Holts.

21 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Very happy returning customers.

We are return customers to Holts and have always been impressed with the excellent service we receive. Alicia helped us recently with repairs and choosing a new gemstone and we were 100% happy. Very happy to recommend.

9 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Fantastic company and team

I would highly recommend Holts Gems. Amy and the team delivered such a great service - everyone was friendly, knowledgeable and accommodating and made the experience of picking an engagement ring very enjoyable. Thank you!

1 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

I created family heirloom with a family owned business

I used Holts to create a family heirloom. It was a very special and intimate process and I was deeply touched by the way I was supported and guided by Alicja every stepof the way. The result was stunning. It was one of the most special giflts I have ever given.I loved that I was able to work with a family owned business to create a family gift that I hope will be passed on through generations to come.

10 novembre 2023
Valutata 5 stelle su 5

Excellent bespoke customer care from a…

Excellent bespoke customer care from a proper expert in the field of jewellery. Not push in trying to make a sale but genuinely listens to what the customer needs. Perfect, professional people.

26 ottobre 2023
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Risposta di Holts Gems

Thank you, Christopher, for taking the time to leave a wonderful review! We are honoured that you had such an enjoyable experience with our team. It is so fulfilling to hear when our customers feel exceptional attention and care from us. Our team stands by our goal of providing specialised expert services and we understand the importance of individualised solutions - it's all part of what makes Holts Gems unique.

We hope we have the pleasure of welcoming you back soon!

All the best,
Melissa

Valutata 5 stelle su 5

Good communication and delighted with…

Good communication and delighted with the item

10 ottobre 2023
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Risposta di Holts Gems

Thank you so much for your wonderful review, we are delighted to hear that you had a positive experience with Holts Gems! We're thrilled that you love the item and hope it brings you joy! We look forward to seeing you again soon.

All the best,
Melissa

Valutata 5 stelle su 5

Exemplary

I've been using Holts Gems for years. They are extremely knowledgeable and helpful, not to mention friendly. I wouldn't take my jewellery anywhere else.

3 ottobre 2023
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Risposta di Holts Gems

Hi Josine,

We at Holts Gems are delighted that you have been a loyal customer for so many years and that you find our team both helpful and friendly. It's always our top priority to give each customer professional advice and a wonderful experience in-store or online.

We look forward to providing you with great service in the future.

Best wishes,
Melissa

Valutata 5 stelle su 5

Exceptional service and quality

Exceptional service and quality. Understood our specific requirements, communicated regularly on progress and produced an excellent result. We are delighted with the service and have no hesitation is recommending Holts Gems. We would definitely use them again.

26 settembre 2023
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Risposta di Holts Gems

Thank you for your wonderful review, Andrew. We are thrilled to hear about your excellent experience with us here at Holts Gems and our team's commitment to meeting your specific requirements.

It warms our hearts to know we were successful in creating something you have no hesitation in recommending us for. Look forward to serving you again in the future!

Best wishes,
Melissa

Valutata 5 stelle su 5

I cannot praise this company enough!

I cannot praise this company enough!
As a male picking out an engagement ring can be a daunting experience with so many options. But if you are looking fantastic service with unique gems and ring design, look no further. It took some time and patience more from my end because I wanted it to be perfect but the guidance and process was really careful and professional from Holts.

7 settembre 2023
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Risposta di Holts Gems

Thank you, Patrick, for your kind words. We are so proud to have been part of this important milestone in your life, and we very much appreciate your trust in us.

We look forward to helping with any jewellery needs you have in the future!

Best wishes,
Melissa

Valutata 5 stelle su 5

We’ve loved our experience with holt…

We’ve loved our experience with holt gems throughout. My husband picked my engagement ring there and said they supported him through the whole design and buying process. We then went back for our wedding rings and loved Holt’s relaxed but knowledgeable appointments. There was no doubt that we would buy our rings from them as the experience was so enjoyable.
Thank you to the team!

11 maggio 2023
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Risposta di Holts Gems

Thank you for taking the time to review your experience at Holts Gems, Pippa! We are delighted to hear that you and your husband enjoyed selecting both the engagement and wedding rings from our store.

We’re so pleased you found your experience great and would love for you to come back anytime you’re looking to add more sparkles!

Best wishes,
Melissa

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