House of Fleur Interiors Recensioni 96

TrustScore 2.5 su 5

2,7

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

The worst experience I have ever had. I placed an order for my engagement shoot and it got canceled. Then I was told to replace it when it was back in stock so I did, I ordered two dresses. They first... Leggi di più

Valutata 5 stelle su 5

Amazing experience from beginning to end. Lindsay helped with choice of marble and chair design. Decided to purchase Pandora table with Bentley champagne chairs. Delivered today and was informed thr... Leggi di più

Valutata 1 stelle su 5

ABSOLUTELY TERRIBLE. I saw 3 stars and took my chances and I’m out $80. I ordered a dress for my engagement photos and it took over 3 weeks to ship. I reached out multiple times and didn’t hear back f... Leggi di più

Valutata 5 stelle su 5

The most stunning dining table and chairs, we could not be happier. Even better than the pictures. The service from start to finish has been outstanding. Emails are responded to quickly and profession... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili

Scritti dall'azienda

House of Fleur was established in 1994 as a small and personalised interior design business in the UK. The company offers customers the latest trends in interior design. However, Fleur, the founder of the company, had a bigger vision to inspire and help more people. As a result, she decided to expand her offerings by bringing in more highly trained designers. With advancements in technology over the years, Fleur realised that her ultimate dream was to connect with her customers through her platform, House of Fleur. Today, House of Fleur offers unique statement furniture and luxury modern contemporary designs to its customers. All of Fleur's agents are highly skilled in the furniture and interior design sector. At House of Fleur, we strive to provide a personalised customer service experience that puts you and your space at the forefront of everything we do. We understand that your house is as unique as you are, and that's why we work tirelessly behind the scenes to ensure our collection reflects your wants and needs. At House of Fleur, we are here to be a small part of your plans and help bring your vision to life. We hope you enjoy browsing our catalogue of beautiful products and look forward to hearing from you very soon.


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

96 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Triple A quality …

Absolutely love my louis dining table and chairs. The quality is the best.
Fast response from the seller when I had a few questions.

I would recommend this company 100%

6 febbraio 2024
Non scritta su invito
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Risposta di House of Fleur Interiors

Thank you for your amazing review, Stace! We are delighted to hear that you love the stunning Louis table. Can't wait to see you again soon!

Kind regards

Mia

Valutata 5 stelle su 5

I recently bought a Louis lamp table…

I recently bought a Louis lamp table and I can fault it for quality and value I found house of fleur really helpful and would recommend them for there quality products and value for money

1 febbraio 2024
Non scritta su invito
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Risposta di House of Fleur Interiors

Hi Jamie,
Thank you for your kind words. We do look forward to seeing you again soon.

Kind regards

Mia

Valutata 5 stelle su 5

Couldn’t be happier ❤️

I bought the Arrianna table with the Kensington chairs.The table and chairs are absolutely beautiful and the chairs are so comfy. The coffee table is amazing too and I can’t believe that I was given this for free.There was a short delay for the chairs I wanted but due to this the chairs were put up for me free of charge. The price for everything was a bargain and I will definitely be buying again from here as they have so many well priced items that are all stunning! I love this shop and would a million percent recommend purchasing from here to anyone. Thanks so much House of Fleur. 🥰

1 febbraio 2024
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Risposta di House of Fleur Interiors

Hi Agnes,

Thank you for leaving such a fantastic review.I must agree that the Kensington chairs are beautiful. We look forward to seeing you soon.

Kind regards

Mia

Valutata 5 stelle su 5

Great Customer Experience!

I recently purchased something from House of Fleur Interiors. There was a slight delay in shipping (it was not their fault), I was kept up to date throughout and I received the item today! I am absolutely in love with it. I would definitely recommend.

31 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent service providers..

Recently I purchased Arianna grey marble dining table with six lion knocker chairs.I can say it's Comfortable chairs are a must and are usually upholstered tactile fabrics in smart tones; table is a subtle statement-makers; and lighting is well-chosen and reminiscent of a deluxe eatery.
I sincerely appreciate the house of fluer Interiors responsiveness and the way you conduct business. THANKS.

16 gennaio 2024
Non scritta su invito
Valutata 2 stelle su 5

Possibly the worst company I have had…

I have updated my review to reflect my conversation with Paula. She made the time to contact me and apologies for the inconvenience and lack of communication. I believe she has taken over from the person I was dealing with and I feel she will make some positive changes that are required.
As a self employed person I can say that communication is 80% of any business and I feel Paula reflects that.

Possibly the worst company I have had to deal with in a long time. No communication at all. We spent £1200 to get our dinning table and chairs before Xmas. We heard nothing from them. After chasing and chasing we finally got told they will deliver after Xmas even though they promised that we will have it before Xmas. Again nothing, no communication. Then promised we will have it after new year. Again nothing. By this point it sunk in that we are dealing with a completely unprofessional company. Got hold of them again and asked for a refund. We where promised a refund withing 5-7 working days. Its now been 10 and Again nothing. I have had to make a complaint to my credit card company against this company. Avoid this company. You have been warned.

19 gennaio 2024
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Risposta di House of Fleur Interiors

Hi Ali Thank you for taking my call this evening. Again to acknowledge our lack of communication and commitments to yourself previously. I have listened to your feedback regarding communication and it is very much valued and taken on board. I can assure transparency going forward for the business. Thank you again, Logu ( management )

Valutata 5 stelle su 5

From the initial enquiry with Lindsay .

From the initial enquiry with Lindsay .
I was purchasing it for my sister who lives in London.
The store is base in Manchester.
We were kept updated every step of the way emails phones.
The night before delivery and the delivery day we were reminded as requested.
Drivers kept us updated on their time scale..
They have arrived in Brixton where parking is at a premium/ traffic wardens.
They had put the items in the room of my sister choice..
Which was a dining table and four chairs..
We couldn’t have ask ed for a better company , first class service at its best .. please support this company price quality delivery customer service is a rarely (But our experience with them were very good) I can’t wait to purchase from them again.

This review is base on a collection we had from another big company a few days before so much so the company have compensated us .. we don’t want compensation we just want good service..
Thanks to house of Fleur Interiors especially Lindsay..

Simply the best
Marcia

16 novembre 2023
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Risposta di House of Fleur Interiors

Hi Marcia, Thank you for your wonderful review. I will be sure to pass on your regards to Lindsay. Kind regards HOF

Valutata 5 stelle su 5

Absolutely amazing service from start…

Absolutely amazing service from start to finish, couldn’t be happier with our dining table! Thank you again.

8 dicembre 2023
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Risposta di House of Fleur Interiors

Jade, thank you for taking the time out to review your new dining table. We hope you are enjoying your new furniture. Kind regards HOF

Valutata 1 stelle su 5

Not serious /not pro people at all here - better avoid

Ordered dinning table and has been promised that it will be delivered before Christmas (we didn't have dinning table for Christmas) I confirmed with the person before buying and she confirmed that we will get it.

The delivery date was supposed to be the 20th of December, there was no any communication at all from them. And when I finally could reach her on the 20th/12, she said that they can't deliver my purchase before Christmas, and it's not her fault but the delivering company, and she can't do anything about it 😪 WE DIDN'T HAVE DINNING TABLE FOR CHRISTMAS.

So I needed to cancel the order and ask for refund.

The same person said that the refund will be 5-7 working days (from the 22nd/12) , I haven't received anything at all. I asked on the 8th/1 where is the refund, and apparently nothing was done and she did it on the 8/1 only.

This purchase nearly destroyed my Christmas and new year!

Try Laura James if you need some furnitures guys! Not serious people here!

12 dicembre 2023
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Risposta di House of Fleur Interiors

Hi Joellie, I am very sorry for the poor experience you received from our company. We do strive to offer excellent and personalised service 100% of the time and I am sorry on this occasion we fell short due to the Christmas rush. If you decide in the future you would like to give us another chance we would be happy to offer you a discount voucher that you can use against anything on our website - just get in touch at enquiries@hofinteriors.com. Kind regards, Lindsay.

Valutata 5 stelle su 5

Really helpful and great product

Really helpful and great product. Ordered the black marble table and no complaints at all. Everyone who visits loves it. Thank you very much 👍

14 dicembre 2023
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Risposta di House of Fleur Interiors

Hi Matt, thank you for the positive review. I am glad to hear that you and your friends are enjoying the new furniture. Best wishes for the future. Kind regards - HOF

Valutata 5 stelle su 5

5* products

6 dicembre 2023
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Risposta di House of Fleur Interiors

Thank you, Charlie, for taking the time to leave us a five-star review. Your feedback means a lot to us.

Valutata 5 stelle su 5

Customer service was excellent. Did everything on the phone very quick. When i saw the dinning i was surprised with the quality and perfectionist , really really lovely. Please go to house of fluer if

Customer service was excellent. Did everything on the phone very quick.
When i saw the dinning i was surprised with the quality and perfectionist , really really lovely. Please go to house of fluer if you need good dinning. Thank you too for my free coffee table Amazing 😀

12 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Perfect in every way

Great choice of table and chairs which were easily ordered. Communication was also great. When delivery was organised I was told that I would be notified an hour before. This did actually happen. Delivery went smoothly and the delivery men were very helpful and polite. All in all perfect company, perfect items and perfect delivery. Highly recommended

28 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

I ordered the marble table an gatsby TV…

I ordered the marble table an gatsby TV stand absolutely made up with my items and the service from house of fleur was 5star from ordering to delivery!! I made a mistake my end but was easily fix thanks for all your help will definitely be ordering from house of fleur again!!

1 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Christmas recommendation

First time using this company. They were friendly, hassle free, responsive and quick on delivery. The Christmas tree I purchased is so beautiful, I will be scaling back on tree decorations. I would defiantly recommend the product and company. I won’t hesitate to use them again.

28 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent quality at amazing prices

The Christmas tree I bought was absolutely beautiful. Amazing quality at such a low price. Customer service was brilliant. Replied to me within minutes and also went out of the way to make sure I could collect at a time that suited me. I really can not fault this company at all. I can't wait to make another purchase.

1 dicembre 2023
Non scritta su invito

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