Hobbiesville Recensioni 661

I placed an order that included several items, but when the package arrived, one of the products was missing. I contacted customer service with a clear explanation, but the response was disappointing. They refused to take responsibility and blamed the issue on the fact that I hadn’t purchased their “order protection.”

For clarity, order protection is meant to cover issues during shipping — not mistakes made during packing. Despite this, they declined to verify their inventory, provide proof that the item was actually packed, or offer any kind of resolution.

I ultimately had to go through my credit card company to get a refund, which should never be necessary for a simple missing item.

Very disappointing customer service. I do not recommend this seller.

Great customer service! When I placed an order which I needed to update after the fact, the Hobbiesville team was very responsive and kindly updated the order.

I've placed a few orders now with Hobbiesville (based out of Canada). The first time I was hesitant, one of those "too-good to be true" kind of things on their pricing, and some of the reviews I had seen weren't so great. But they delivered, and they delivered quick. Everything was in order, and I actually got a really good hit out of one of the booster boxes (top 2 from the set). My subsequent orders arrived even faster and were even better value.
I don't often sing praises, but this is one of my favorite stores. Just wish they had more in stock!

Great experience getting back into MTG, knowledgeable staff made the purchase experience easy and fun at the same time!

Good experience great customer service. The employees are all very friendly.

Jacob was amazing in store today, such a fantastic guy. Rodmund was very knowledgeable and Rea was super friendly and nice. Great experience!

Great store. The Ossington location has awesome emoloyees, super helpful and the trade in options are unparalleled in the downtown area.

Always helpful and have never canceled a order on me one the best places to purchase TCG products

I had trouble looking for my sons gift and was losing hope that I'd find something he would like. After shopping at hoobiesville I was matched with expertise that allowed me to find a specific gift based on my sons interests. I was helped by an employee named Rodmund and am so happy with his assistance. Im sure my son will love his gift!

Rodmund was great

Excellent product and service
Received updates continuously
Packaging was good and no damage to product.
Emailed to follow up on how my experience was, despite the busy holiday season.
Will be ordering again in the future from this company.

They refunded for a product that was lowered in price. Took honestly no effort at all and refund was within minutes. Awesome support team

Everyone there is super helpful, prices are competitive, and tariffs haven't been an issue. I prefer to buy from you when I can.

Purchased an item listed as “fall collector tin” with no release date, and found out 2 months later it is not to be released until the end of january. Requested a refund because I no longer wanted it and they charged me a 10% restocking charge for an item that they never had to restock in the first place? Requested cancellation either way and they claim they cancelled it on November 28, and I had to email them 3 times to follow up on when my refund would be given and they kept saying I need to relax its coming. On the third time I checked in all of a sudden they say sorry the refund was never put through. shady incompetent company won’t be be giving them my business ever again.

*edit*
After the 1 star review a new rep reached out, though too eager as called the number for the shipping address and got approval from someone who clearly stated they were not me to reship the items, and disregarded the information I had previously given to the initial customer rep. I do appreciate that after further emails they did call me and get everything sorted and they were a truly kind individual. They then overnight shipped my package and though a month late and a big ordeal my little brother did get his magic cards and a couple freebie packs. My advice skip costumer service altogether and write a bad review, they respond much faster and are quicker to deal woth the problem.
It wasn't so much that my order was returned to them, it was how unhelpful and hard it was to get to costumer service, the package was clearly returned to sender and I bought their package protection, but they have a 2 day window for you to "file a police report "or your case is closed forever. not worth the risk.
"I have begun filing a claim for you with our claims team who will be looking to provide you with a resolution as quickly as possible. In order to proceed with the next step in this claim, we will require the confirmation of a filed Police Report in PDF from. Please note that this must be provided within 2 business days. If the report is not submitted within this time frame, your claim will be closed and cannot be reopened."

Terrible customer service. Phone is never answered. Getting an email response is like pulling teeth.

Held my package for a week and half. When i emailed to ask about the package and why they took my payment but didn't send the order, they said that my order was flagged as a “high-risk” order. Whatever that means.

Glad i reached out to them or they might never have sent it out.

Worst retail experience I've ever had. Crap communications with awful excuses. E-commerce might not be a good fit for Hobbiesville

Takes your money, Wont send the order, doesnt even bother to tell you. Anti-consumer.

EDIT* in response to the owners comments.

On Wednesday at 1:30pm I responded to your request about verifying the order. “The high risk” order. Once again as i discussed, i reached out to you about that issue. Usually if a company has a problem with payment processing they reach out to the customer, not the other way around. The next time i heard anything about the issue was on Thursday at 7pm. More than 24 hrs later. Then finally the confirmation that the order was sent out was friday at 7:30pm. Another 24 hours. So to be clear from me contacting you guys about my money being taken and the package not being sent out, and you guys actually sending out the package was 48 hrs. Funny you suspected it was a fraudulent order but still took the money.

Let’s also not forget that I did not want this order to begin with. I explained to you that it was purchased in error and I asked for the order to be canceled, but you told me that couldn't cancel the order because of “company policy”. There were many times for you to correct this whole situation. Refusing to cancel an order and then not sending the order because you suspect fraud without contacting the customer was not the way to handle it.

An email i received from Hobbiesville “ Thank you for your email. I understand your concern, and I apologize for the delay with your order. We've been very slammed with a combination of high profile product releases, and Black Friday, that our processing time - both for emails and packing orders - has fallen behind.”

Your excuse for this whole problem was that you didn't contact me because you were just too busy. Yet somehow they find the time to respond to my 1 star review within 24 hrs. Too busy to pick up the phone but all the time in world to respond to 1 star review. It speaks volumes. Also get real if you expect me to think that any real business owner would honestly think its okay to not ship out a customers order after a week and half without telling the customer and after taking their money. This was a 200 dollar order not a pack of pokemon cards.

Once again Hobbiesville. Maybe you should focus more on the customer experience and less time debating customers about their crap experience shopping at your store.

Now, get back to work. Im sure you're behind.

They are just super nice with the coetumer service and great quality also:)

Support responds quickly and helpfully, prices are good

Hobbiesville Ottawa, Somerset location.

I ordered 20 Pokémon Lucario Mega Figure Collection Boxes in August, limit of 2, but they were not all for me.

Hobbiesville takes my money and keeps it for two months.

Then 3 days before the launch, they cancel and refund all my products except 2.

I told them, why didn’t you cancel earlier? I’d understand if it happened within a week.

But no, they kept my over $1,000 for close to 3 months as a free loan and then cancelled my orders.

I then asked them to cancel the remaining 2 as their prices were not only inflated for the release compared to Walmart and other retailers.

So I asked them to cancel the next day after that email, prior to the release.

They didn’t respond until the next week and charged me a 10% restocking fee, stating, “oh we didn’t see your email so a 10% restocking fee applies.”

This isn’t the first issue I’ve had with Hobbiesville.

In 2023 I ordered a Star Wars figure for a friend; they lost it twice. I went into the store and they had the wrong figure, wasted my time multiple times until I said, can you just swap it for a different one.

Then, I was provided a gift card for the difference in product value via customer support. When I followed up with customer support a month or so later about another inquiry and asked if they could add the gift card funds to my account, they cancelled the gift card.

Then, I bought a few inexpensive singles on a Sunday and asked them to cancel a few as I already had them. The same day, mind you. They told me they couldn’t, gave me a big fuss about it, all before the items were even processed or shipped. Another bunch of emails back and forth for such an easy fix…

That’s not all. I bought a very expensive Leafeon VMAX Special Illustration Rare for my collection. It was listed in near-mint condition. When I received it, it had a literal cut at the top of the card. I asked to return it, sent images, and mentioned I would even drop it back off at the store so they didn’t have to pay shipping (it came from the Toronto location). They gave me the runaround for over a week to approve this issue that they caused.

I’ve spent over $10,000 in product from their store since they opened, and this is how they treat their customers.

Their emails are unapologetic, don’t address your concerns, and make you think you’re the problem, when they are really one of the most unprofessional organizations in this space.

Spend your hobby dollars elsewhere. This store doesn’t value you, your time, or your business.

Bought 200$ worth of pokemon card, (already overpriced btw). Took de protrction in case if something happen, never got the order. They made it closr to impossible to get my money back, telling me that i cant buy there anymore with a protection, asked for picture of my account with sensible info, never returned my phone call. Jason did everything he can to make this process the longer and miserable possible. Tell me he will finally refund in my account and did not, closed the live chat straight into my face. I was so speachless that I recorded phone call and took lots or proof for my bank cause they didnt want to do anything at first. Never again.