Service was generally good. The only reason for not giving 5 stars is that, despite my instructions to leave the parcel in the recycling bin if no one was home, my wife was actually in. However,... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I am always very satisfied when my delivery comes through with hived. Drivers have always been very nice to deal with and delivered correctly. It's actually so nice to feel relieved when i notice a... Leggi di più
L'azienda ha risposto
Always a great customer experience with HIVED. The driver was very professional and friendly and he kindly carried my box all the way up to my door. The package was handled with great care and deliver... Leggi di più
L'azienda ha risposto
The best delivery company by a mile. Nicest drivers and deliver when they say they will. Cannot fault them. Once I had a delayed delivery due by 4pm - delivered after 9pm. At first was concerned why i... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
There’s parcel delivery. And then there’s HIVED. We’re building the most-loved delivery network at scale, powered entirely by electricity, for a delivery experience you can actually look forward to: fast, reliable and uncomplicated.
Informazioni di contatto
1a Old Nichol Street, E2 7HR, London, Regno Unito
- info@hived.space
- hived.space
4,8
Eccellente
12.121 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Receiving a shipment on time
Receiving a shipment on time, intact at the correct address and professionally delivered is not an “experience “ but normal good service which long ,long ago was a normal phenomenon and rewarded by a simple thank you.
17 aprile 2026
Non scritta su invito
Risposta di HIVED
Thanks so much for the kind feedback. We’re really pleased we could provide a better experience and appreciate you taking the time to share your review.
Friendly helpful driver
17 aprile 2026
Non scritta su invito
Risposta di HIVED
Thank you so much! We’re lucky to have such a friendly team, and I’ll be sure to pass your kind words on to the driver. We appreciate you sharing your experience.
Risposta di HIVED
Thanks so much for the kind feedback. We're really pleased our driver made a good impression and appreciate you taking the time to share this review.
MINUS STARS.
Between the two of them John Lewis and Hived don't know what is going on with my delivery. Multiple emails with misinformation from both sides. 1st Hived claimed that there was an unsuccessful delivery attempt. Not true. Managed to speak to someone at Hived who checked. First excuse: the driver didn't leave the depot.
Second excuse: the item wasn't on the van. Promised next day delivery. Nothing. More emails chat, etc. back and forth. John Lewis staff in SA just provide th equivalent of pouring honey on a dummy, i.e. appear sympathetic but no action and don't know what is going on.
Today, informed item would be delivered and to give the delivery people more time as only half the day had gone. Of course no delivery again.
New excuse from Hived: problem with scanning the item. So apparently a brand new phone in a box with a bar code is causing a 'scanning problem' They have no idea when the phone will be delivered and I am guessing no idea where it is. John Lewis are refusing to provide a refund as apparently they don't have faith in the phoning being found and returned to them. Ha ha! but I have paid them and supposed to wait around until it turns up some time, never. If they had any decency they would send another phone by express delivery and ask Hived to return the first one to them, if it's ever found. Disgraceful. Now being told it will take 24 -48 hours for Hived to investigate. What!!!
15 aprile 2026
Non scritta su invito
Risposta di HIVED
We’re really sorry to hear about your experience, that’s not the level of service we aim to deliver. We couldn’t locate your account based on the details in your review, but we’d like to look into this for you. Please contact us at https://help.hived.space/ and include a link to your review so we can assist you as quickly as possible. Thank you!
Risposta di HIVED
Thanks so much for your kind feedback! We’re really glad to hear everything arrived smoothly and appreciate the review.
Excellent
Excellent - courier even rang me at his last stop to tell me he was going to be a few mins. Very friendly, personable courier. Highly recommend
17 aprile 2026
Non scritta su invito
Risposta di HIVED
Thanks so much for the kind feedback. We're really pleased our driver made a good impression and appreciate you taking the time to share this review.
Followed instructions.
17 aprile 2026
Non scritta su invito
Risposta di HIVED
Thanks so much for the kind feedback. We’re pleased to hear your instructions were followed and appreciate you taking the time to share your review.
Risposta di HIVED
Thanks for the great feedback! We aim to get things moving as fast as possible, so it’s great to know we hit the mark.
I was kept informed and delivery was on…
I was kept informed and delivery was on time and they followed my instruction as where to leave the parcel.
It appears to be an excellent service
17 aprile 2026
Non scritta su invito
Risposta di HIVED
Thanks so much for the kind feedback. We’re pleased to hear your instructions were followed and appreciate you taking the time to share your review.
Arrived in very good time.
17 aprile 2026
Non scritta su invito
Risposta di HIVED
Thanks for the great feedback! We aim to get things moving as fast as possible, so it’s great to know we hit the mark.
Risposta di HIVED
Thanks for the kind words! We know how important it is to stay in the loop, so we’re glad you found our updates helpful throughout the process.
Ordered product yesterday and received…
Ordered product yesterday and received today very well done!👍🏾
17 aprile 2026
Non scritta su invito
Risposta di HIVED
Thanks for the great feedback! We aim to get things moving as fast as possible, so it’s great to know we hit the mark.
On time - polite driver
16 aprile 2026
Non scritta su invito
Risposta di HIVED
Thank you so much! We’re lucky to have such a friendly team, and I’ll be sure to pass your kind words on to the driver. We appreciate you sharing your experience.
Risposta di HIVED
Thanks for the great feedback! We aim to get things moving as fast as possible, so it’s great to know we hit the mark.
Risposta di HIVED
We really appreciate the review. We take great pride in making sure every parcel is handled with care, so it’s wonderful to hear yours arrived in perfect condition.
Brilliant service
Brilliant service! Very quick delivery and amazing customer service.
17 aprile 2026
Non scritta su invito
Risposta di HIVED
Thanks for the great feedback! We aim to get things moving as fast as possible, so it’s great to know we hit the mark.
Brought it up to me in the lift
Brought it up to me in the lift
Thank you!
17 aprile 2026
Non scritta su invito
Risposta di HIVED
Thanks so much for your kind feedback! We’re really glad to hear everything arrived smoothly and appreciate the review.
Driver was great
Driver was great! Delivery was nice and early and I was anticipating its arrival!!
17 aprile 2026
Non scritta su invito
Risposta di HIVED
Thanks so much for the kind feedback. We're really pleased our driver made a good impression and appreciate you taking the time to share this review.
Amazing quick next day delivery when…
Amazing quick next day delivery when standard delivery selected. Polite driver. Service with a smile.
16 aprile 2026
Non scritta su invito
Risposta di HIVED
Thanks for the great feedback! We aim to get things moving as fast as possible, so it’s great to know we hit the mark.
The driver was great !
17 aprile 2026
Non scritta su invito
Risposta di HIVED
Thanks so much for the kind feedback. We're really pleased our driver made a good impression and appreciate you taking the time to share this review.
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