Hive.co.uk - an online bookshop Recensioni 

224
TrustScore 2.5 su 5

2,5

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Valutata 1 stelle su 5

I want to support local bookshops so when I found a book on Hive not on Amazon yet I thought I'd pre-order. Well it was due to be released today but rather than a shipping confirmation I got a refund,... Leggi di più

Valutata 4 stelle su 5

In May 2022 I purchased Moon Knight by Huston, Benson and Hurwitz Omnibus. Not used Hive before, but they had around 30% off and the David Finch cover I preferred. The book arrived promptly and with n... Leggi di più

Valutata 1 stelle su 5

Poorest online book purchase experience I've ever had. No clear instructions, no proper support. Do not use this website.

Valutata 5 stelle su 5

Have used six or seven times so far with no issues. Price is pretty good compared to other online retailers. Sometimes even cheaper than Amazon, although not quite as broad a range of stock. Also g... Leggi di più

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Dettagli dell'azienda

  1. Libreria

Informazioni fornite da varie fonti esterne

Hive.co.uk is an online bookshop which supports independent bookshops across the UK. Please note: WE HAVE NOTHING TO DO WITH HIVE HOME - PLEASE DO NOT LEAVE A REVIEW FOR THEM ON OUR PROFILE!


Informazioni di contatto

2,5

Scarso

TrustScore 2.5 su 5

224 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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2,5

Tutte le recensioni

(224)

22 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I have bought a few books through the…

I have bought a few books through the Hive and was very happy with the prices, communication and delivery service. I recommend this as a way to buy books online and support book shops at the same time.

19 gennaio 2021
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Logo di Hive.co.uk  - an online bookshop

Risposta di Hive.co.uk - an online bookshop

Hello,
Thank you for your review, we appreciate the time taken to write this. We are pleased that you like what we do and hope you will visit us again soon,
Kind regards
Julie

Valutata 5 stelle su 5

All good - for me and our local bookshops too!

Have used them few times now - really like the idea that they give part of the payment to a local bookshop that I get to choose. First couple of orders were great, no problem. The one I received this week had a problem - the packaging had opened in the post and the paper cover of a hardback was damaged. Hannah in Customer Services replied much more promptly than I expected and was brilliant at sorting it out satisfactorily. Will definitely use them again.

13 gennaio 2021
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Logo di Hive.co.uk  - an online bookshop

Risposta di Hive.co.uk - an online bookshop

Thank you for taking the the time to write a review. I'm sorry that the item arrived damaged but pleased we were able to resolve to your satisfaction. Thank you for shopping with us.

Valutata 5 stelle su 5

Excellent shop!

Quick delivery and I received the books well packed.

7 gennaio 2021
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Logo di Hive.co.uk  - an online bookshop

Risposta di Hive.co.uk - an online bookshop

Thanks for placing an order with us and glad to know your order arrived quickly. We appreciate the time taken to write a review.

Valutata 5 stelle su 5

Great service

My book arrived under 24 hours after I ordered it, via Royal Mail. I received frequent updates on my order status. Very happy to have discovered this so I can still support physical bookshops (which are my favourite places!) especially now, during lockdown.......

7 gennaio 2021
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Risposta di Hive.co.uk - an online bookshop

Thank you for taking the time to write a review. Thank you for shopping with us and for supporting an independent bookshop. We're glad that we're able to offer an alternative during these difficult times and hope you are able to visit and buy from your local bookshop soon.
Kind regards
Julie

Valutata 5 stelle su 5

Wonderful store

Wonderful store! Great prices, great range of titles, free and fast delivery, supporting local bookshops and a cheeky student discount! What more could one ask for?

5 gennaio 2021
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Logo di Hive.co.uk  - an online bookshop

Risposta di Hive.co.uk - an online bookshop

Thank you! Good to know you're happy with us and thank you for shopping at Hive and supporting an independent bookshop too!
Kind regards
Julie

Valutata 5 stelle su 5

Great experience with hive

Great experience with hive. Dispatched the book very quickly and insured it was delivered swiftly. Came in very good condition as well

4 gennaio 2021
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Logo di Hive.co.uk  - an online bookshop

Risposta di Hive.co.uk - an online bookshop

Thank you! We aim to offer a good prices and service and glad you were happy with your shopping experience on Hive.
Kind regards
Julie

Valutata 5 stelle su 5

Fantastic company

I have been using Hive for over 5 years and think they're fantastic. I order lots of books all the time. Their prices are good, they deliver very quickly, they give some money to local bookshops, delivery is free...what more could anyone want? I'm so surprised that there are any negative reviews, my extensive experience has been wholly positive.

2 gennaio 2021
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Logo di Hive.co.uk  - an online bookshop

Risposta di Hive.co.uk - an online bookshop

Thank your for your lovely comments and for your continued support and business. It's so good to know you've been a loyal customer for so long, we must be doing something right!
We hope you will continue to shop with us and support a local independent bookshop.
Kind regards
Julie

Valutata 5 stelle su 5

Great Service

Great selection, Great service. Always arrives on time. Have ordered three times now. Love that I can support local book shops.

31 dicembre 2020
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Risposta di Hive.co.uk - an online bookshop

Thank you for your review and for shopping with Hive. We always aim to provide good prices and service and good to know all your orders have arrived when expected. Thank you for supporting a local bookshop too.
Kind regards
Julie

Valutata 1 stelle su 5

Took my money didn’t send me the product

Keep trying to order books from different sites rather than using Amazon. Ordered a book on the 14th December still not had it. It was a Christmas gift as well so that’s awesome that it didn’t arrive for Christmas. I sent an email to chase it and didn’t get a response. Looks like they took my money and disappeared with it. No idea what’s going on!

30 dicembre 2020
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Logo di Hive.co.uk  - an online bookshop

Risposta di Hive.co.uk - an online bookshop

Hi Lacey,

I'm sorry that there has been a problem with your order. Could you email the order number to me and I will look into this further to see what has happened as we do not take the money and run.
Please email julie.howkins@hive.co.uk with the order details and I promise I will respond.
Kind regards
Julie

Valutata 1 stelle su 5

no cd..

ordered a cd 3 weeks ago which has not arrived ,all they say is it has been posted..paypal made them reimberse me .

23 dicembre 2020
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Valutata 3 stelle su 5

Good range of books for all genres and ages

Much prefer going into a book shop and taking my time to find a new book although Hive is a good alternative during the current way of the world, they do have a good range of books for all genres and ages and have been good for christmas presents this year.

23 dicembre 2020
Non scritta su invito
Valutata 1 stelle su 5

Placed order on 1st December still no…

Placed order on 1st December still no delivery or update as to when will be dispatched so will now buy from elsewhere as needed for Xmas.
Did try and support the high street but let down by Hive.co.uk

15 dicembre 2020
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Logo di Hive.co.uk  - an online bookshop

Risposta di Hive.co.uk - an online bookshop

Hello,
I'm sorry you have not yet received your order - if you could email details of the order number to me I will look into this. Items that are in stock are despatched within 48hrs, was the item in question in stock when the order was placed? Please email order details to julie.howkins@hive.co.uk or alternatively email customerservice@hive.co.uk as we will do what we can to ensure the order arrives in time for Christmas.
Kind regards
Julie

Valutata 4 stelle su 5

Good for books/DVDs, great customer service - not recommended for audiobooks/ebooks

Really good for book and dvd purchasing. However they seem to have retroactively changed the T&Cs on their eAudiobook downloads so that they're only available for a year from purchase and can only be downloaded three times. As a result all of my past audiobook purchases are no longer available. Which is, to say the least of it, really rubbish.

EDIT: Having contacted customer services, the two missing (erroneously) missing links were restored and a one-time download link was provided so that I could backup the title that had expired. I'm adding an extra star for this excellent customer service.

15 novembre 2020
Non scritta su invito
Valutata 4 stelle su 5

A good experience

I wanted to try Hive as an alternative to Amazon, and was keen to support a local high street independent bookseller through them. An admirable ambition for Hive and I really like the concept, especially in current times.
The price for the item was a little more than Amazon ( but not by much, and other items were priced on a par with Amazon ) and the delivery time was a little longer than I expected from their website. However, the experience was generally a good one and I have just ordered from them again.

14 novembre 2020
Non scritta su invito
Valutata 5 stelle su 5

No frills but pretty good.

Have used six or seven times so far with no issues. Price is pretty good compared to other online retailers. Sometimes even cheaper than Amazon, although not quite as broad a range of stock.

Also glad to be supporting local book shops. Do give them a go as an alternative to the market leader.

28 ottobre 2020
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Logo di Hive.co.uk  - an online bookshop

Risposta di Hive.co.uk - an online bookshop

Many thanks for your review, we appreciate the positive comments and are pleased to know that our service and prices have been both been good. Thank you for supporting Hive and your local bookshop.
kind regards
Julie

Valutata 1 stelle su 5

Absolutely awful experience

Absolutely awful experience. Cancelled my pre-order (placed one month in advance) the day after release, after failing to secure adequate stock from the publisher. The edition I wanted is now sold out everywhere else. After various back and forth emails with their unhelpful customer service team, the best they would offer me was a voucher code off a future purchase. Shop elsewhere.

25 ottobre 2020
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Logo di Hive.co.uk  - an online bookshop

Risposta di Hive.co.uk - an online bookshop

Hi,
We're very sorry that we were unable to supply the ordered item, which I understand was a signed edition by the author. Orders were placed with our fulfilment partner who purchase stock on our behalf and there was no indication from the publisher that there was a potential issue with supply.
However, due to a higher number of orders being placed than expected and limited stock available, insufficient stock was received to cover all orders placed on Hive.

Unfortunately, orders which couldn't be supplied were automatically cancelled by our fulfilment partner so there was no opportunity to pre-empt this and contact you to try to resolve the situation.

We are very sorry that we failed to supply this item to you, for the additional frustration of not being able to buy this from other sources and that our offer of a discount on a future order is not a satisfactory compensation.

Thank you for taking the time to write this review and we will take on board your comments and review our process for handling limited edition titles.

Kind regards
Julie

Valutata 4 stelle su 5

Extremely happy with my experience

Extremely happy with my experience with Hive, great prices, fast delivery and a large selection of literature.
My only complaint is that the restock times for manga can be quite slow but it is what it is, still very happy with it

15 ottobre 2020
Non scritta su invito
Valutata 5 stelle su 5

Calendar

Ordered one evening, delivered within 36 hrs. Great price. Well packed. Fantastic at keeping me up to date on progress of order. Brilliant service and so nice they support local book shops.

8 ottobre 2020
Non scritta su invito
Valutata 1 stelle su 5

Love the idea of hive and found an…

Love the idea of hive and found an e-book that I really wanted. Can’t get it to open despite downloading adobe apps as instructed. Customer service was “page not found”. Sorry Hive I won’t be back. I’ve written off the wasted money as a learning experience.

1 ottobre 2020
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