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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Hiliq have closed down, do NOT place any orders with them, they will not be processed. They will just take your money, try contacting them via email, live chat, WhatsAppp they will not answer anything... Leggi di più

Valutata 1 stelle su 5

Ich habe vor Monaten! die erste Bestellung aufgegeben und nie eine E-Mail mit den Zahlungsinformationen erhalten. Auf das Kontaktformular und die E-Mails (2 Support-Emailadressen; eine deutsche un... Leggi di più

Valutata 3 stelle su 5

The products seem fine but it's a mixed bag in customer service. Generally ok but had some mental health disaster of a customer service rep who told me we "don't need customers like you & I'll cancel... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Habe sehr gute Erfahrungen gemacht. Die aktuelle Situation mit den astronomischen Steuern hat mich dazu gebracht hier zu bestellen. Es ist schon sehr beeindruckend zu welch günstigen Preisen ich h... Leggi di più

Dettagli dell'azienda

  1. Negozio di sigarette elettroniche

Scritti dall'azienda

HiLIQ emerged from the time where the ever-growing E-Cigarette industry needs top-notch quality E-liquids with an honest price. HiLIQ is a direct and professional supplier offering all around services on all your E-Liquid needs. Aside from its promise to offer you the best quality E-liquid supplies, it assure you of saving as high as 50% from further payments you give easily to wrong suppliers who put tremendous extra pricing and hidden third (3rd) party charges on every bottle, making you to pay a premium price. At HiLIQ you don’t need to pay a premium price for a premium E-Liquids. We are on a mission to give you the highest kind of E-Liquids you and your customer deserves. Our prices are sure to rock your business and our end products are sure to amaze your high sense of taste. Sealed with the quality you can definitely depend, prices you can always approve and a clientele services you can continually count on, HiLIQ is the brand to trust.


Informazioni di contatto

2,5

Scarso

TrustScore 2.5 su 5

42 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Hiliq have closed down

Hiliq have closed down, do NOT place any orders with them, they will not be processed. They will just take your money, try contacting them via email, live chat, WhatsAppp they will not answer anything. Pathetic really

1 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Bestellungen unmöglich.

Ich habe vor Monaten! die erste Bestellung aufgegeben und nie eine E-Mail mit den Zahlungsinformationen erhalten. Auf das Kontaktformular und die E-Mails (2 Support-Emailadressen; eine deutsche und englische versucht) antwortet NIEMAND. Es ist einfach keiner zu erreichen in dem Laden und auch die nachgolgenden Bestellversuche (auch über einem anderen Account) waren erfolglos.
Existiert hier ein Support überhaupt?
Geht es irgendwem genauso?

In der Vergangenheit waren Bestellungen jedoch möglich.

5 marzo 2026
Non scritta su invito
Valutata 3 stelle su 5

[CANADA] No custom, no duty. Fast shipping, discreet.

This is the first ever review I ever leave on trust pilot but figure they definitely deserved it. Hiliq has been incredible to me. I reside in Quebec and shipping was quick. Discret and NO CUSTOM !! NO TAXES!!! THE DREAM!! I AM GONNA SAVE SO MUCH MONEY. Those poor review really scare the hell out of me but I was so desperate I took the plunge and boy am I glad I did. Now, you may ask why three Stars. That is because I still haven't tried the product, I am waiting for laboratory analysis and this review will be updated when I have the result but I am quite hopeful.

3 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Ich verstehe die schlechten Bewertungen…

Ich verstehe die schlechten Bewertungen hier nicht.
Ich bin schon seit zig Jahren Kunde hier.
Immer alles schnellstens geliefert bekommen (nbase). Nie ein Problem gehabt. Nicht mal mit dem (CH)Zoll.
Ware auch immer top Qualität.
Hab auch schon zig Leute zufrieden an hiliq vermittelt, die sich vorher noch sauteuer die 10ml shots irgendwo gekauft haben 😉😇
Also ich bin zufrieden
Danke HiLiQ 😘😊und vor allem weiter so wie bisher 🙂

5 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Buy elsewhere!

I guess I should have looked here before I ordered! I've placed over 2 dozen orders from China this year. Hiliq is the ONLY place that I got an import duty fee from. They use DHL, the worst possible carrier on earth, and my $42 package is being held hostage for a $23 import duty - 55%! And that's after a $28 shipping fee... $50 in shipping/fees for a $40 item.. HUH?!?

I'm better off buying nic from New Zealand or the UK. Certainly won't ever use this place again!

Hiliq - get with the program! There are plenty of ways to circumvent the shipping/tariff issue, and DHL is the worst possible option you could use. You don't even give a choice - DHL Express is the only shipping option. I have no problem waiting 3-5 weeks for my order to arrive to save $50.

I just received a $513 order from China in under 2 weeks... The fees were less than I paid for the $40 item from you, and it was included in the price I paid - not slapped with a hostage fee to get my order.

I highly suggest you look into a company called UniUni.... Maybe you won't have so many pissed off customers!

This better be better the best nic I've ever had!

30 novembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Terrible service.

Placed an order mid September, it was delivered to a completely random address, which the courier couldn't find so returned to sender. I've sent multiple emails, chat requests but no response, and the telephone number provided is disconnected.
Ridiculously high postage costs, terrible customer service, and I'm now down $200.

13 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Best discovery of the 2 last years

I'm not paid or anything for this review. I want say to say that HiLIQ is my savior! Was referred by deepseek and this is the best bet I ever took since 2-3 years. Nicotine is a little bit orange/yellow. I ordered 100% PG 72mg and when in freezer, had little chunks of ice, which never happened with nicselect. The nic has a sweet taste even being in PG. It masks a bit of the added flavor but the overall taste is still very pleasant.

Delivery to canada: 4 business days

Thank you very much HiLIQ

17 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Very Bad Quality

Very Bad Quality, very very high delivery time 30 days, very very very high delivery cost.

Sum at all. Its Not Worte at all. It tasts Not good. You wait practical for Bad Signed Package.

30 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

Nicotine salts delivery

I bought nicotine salts for my friend in Europe but she received concentrated flavour instead. I tried the live chat and also sent them an email but nothing apart from deafening silence from their end. So I will be taking the matter up with Visa Card plus leaving a feedback wherever possible.

23 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Hiliq Nikotin 200 mg/ml

Alles wie beschrieben und innerhalb der angegebenen Zeit geliefert. Ware wie immer Top und supersicher eingeschweißt, dazu noch Packwatte drum herum gewickelt in einem Karton. Am 04.06.2025 bestellt und heute da. Perfekt.

17 giugno 2025
Non scritta su invito
Valutata 1 stelle su 5

Wahre wurde nicht zugestellt

Wahre wurde nicht zugestellt. Ich soll nun für den erneuten Versand bezahlen. Ob ich dann die wahre erhalten würde ist fraglich da eine Verfolgung des Pakets nicht möglich war. Der Support ist leider nicht kooperativ und verweist mich darauf das keine deutschen Gesetze gelten

11 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

SCAM

SCAM - FRAUD do not waist your money, terrible customer service

5 marzo 2025
Non scritta su invito
Logo di HiLIQ

Risposta di HiLIQ

Hello Charbel,


We understand you've expressed concerns regarding your experience. While we appreciate you sharing your feedback, we'd like to address some of the points raised.

We take any suggestion of "scam" or "fraud" seriously. We operate under established business practices and strive to maintain transparency in all our transactions.

We appreciate you highlighting the issue with the watermelon flavor, we also note that you ordered three items, and the complaint is isolated to the watermelon flavor.

Regarding the "chemical glue" taste, it's possible that the flavor profile of this particular product might not align with your individual taste preferences. Furthermore, it's important to consider your device compatibility.

Importantly, we've reviewed our records for the watermelon batch from your order, and we have not received any similar complaints regarding a "chemical glue" taste from other customers who received products from the same batch. This suggests the issue may be isolated to your specific experience.

We understand this doesn't diminish your experience, we are committed to providing quality products and are continually striving to improve.



Regards,
Max

Valutata 1 stelle su 5

Order never arrived

This is the first time ordering from Hiliq. Ordered some nicotine and sweetener and paid directly on their website on the 11th of November 2024. Today's the 27th my order still hasn't arrived. I sent them many emails asking for help, they answer promptly, words and no action. I'm very disappointed with their service.

27 novembre 2024
Non scritta su invito
Logo di HiLIQ

Risposta di HiLIQ

Hi there, we understand your frustration with the extended delivery time.

We want to clarify that while we process and dispatch orders promptly, international shipments involving regulated goods are subject to customs clearance procedures in the destination country. These procedures are outside of our direct control and can sometimes cause delays that exceed our standard delivery lead times.

We understand that our previous communications may not have sufficiently explained this. Kindly email service@hiliq.com if the issue is not resolved.

Regards,
Max

Valutata 3 stelle su 5

Mixed bag

The products seem fine but it's a mixed bag in customer service. Generally ok but had some mental health disaster of a customer service rep who told me we "don't need customers like you & I'll cancel your order" when I asked about delivery delays? Straight up polite enquiry & that was the response? It's like moody teens work there?lol. Product arrives though so no issues there. Just inconsistent professionalism so be forewarned.

24 novembre 2024
Non scritta su invito
Logo di HiLIQ

Risposta di HiLIQ

Hi Aussie bloke. We're glad you're satisfied with our products but sincerely apologize for the interaction you had with one of our customer service.

We are addressing this internally with our team to ensure all interactions are respectful.

Regards,
Max

Valutata 1 stelle su 5

Lebensgefährlich

Lebensgefährlich.

Das Nikotin oder was immer in der Flasche ist verklebt meine Lunge. Ich bekomme nur noch sehr schlecht Luft nach ca 2ml angemischten Liquid.

Das Anmischen wurde ordnungsgemäß durchgeführt und ich bin erfahrener dampfer.

Wollte mir das Geld für die Nikotin Shots sparen und bin so auf Hiliq gestoßen.

Erworben habe ich 250ml/100mg.

Lasst lieber die Finger davon.

19 ottobre 2024
Non scritta su invito
Logo di HiLIQ

Risposta di HiLIQ

Hi there,

Could you please inform us your order number and the way you mix the base to your eliquid? We need a clear explanation so that we can investigate your issue further.

Kindly email service@hiliq.com or reach us through live support.

Regards,
Max

Valutata 5 stelle su 5

Support Super

Support super, Packt kam ohne Probleme an…. Wenn ich nicotin base bestellt, wundert euch nicht darüber was drauf steht… es ist definitiv das was ihr bestellt😉

10 ottobre 2024
Non scritta su invito
Logo di HiLIQ

Risposta di HiLIQ

Hi there,

Thank you for your kind feedback. We are so glad you are happy with our product. If you need assistance in the future, feel free to contact us through live support.


Regards,
Max

Valutata 2 stelle su 5

Gemischte Gefühle

Ich war sehr positiv überrascht von dem Kundenservice, aber das Paket kam unvollständig an, so dass ich keine positive Bewertung abgeben kann

7 ottobre 2024
Non scritta su invito
Logo di HiLIQ

Risposta di HiLIQ

Thank you for your feedback. We're glad you were pleased with our customer service, but apologize that your order arrived incomplete.

To help us resolve this quickly, please share your order number and missing item to service@hiliq.com

We'll investigate and resolve the issue right away. We appreciate you bringing this to our attention.


Regards,
Max

Valutata 1 stelle su 5

2x Nikotinbase Bestellt 200mg 250ml und Aromen bekommen

2x Nikotinbase Bestellt 200mg 250ml ohne Aroma !!!!

Erste Bestellung: bekommen 250ml alovera Aroma

2. Bestellung: 1x Aroma Peach und 1x alovera AROMA 250ml bekommen

Brauch kein Aroma, habe inzwischen auch kein Geld mehr für NIkotinbase bestellen da ich Stellensuchen bin und habe nun 750 ml Aroma zuhause die man nicht riechen kann...

24 settembre 2024
Non scritta su invito
Logo di HiLIQ

Risposta di HiLIQ

We're glad you received your product. To understand the product labeling, please contact our support team. We can provide you with all the necessary details. Rest assured you have received the correct items.


Regards,
Max

Valutata 5 stelle su 5

I just love this company!🙏 i took about…

I just love this company!🙏 it took about 2 weeks to arrive, but quality is so good! It was worth to wait:) gonna use only this in future, thats is. Thank you so much HiLiQ👊👌

3 settembre 2024
Non scritta su invito
Logo di HiLIQ

Risposta di HiLIQ

Hello Aapo,
Thank you for your patience with the delivery time. We're always working to improve our shipping duration, but on top of that, we prioritize the safety of the parcel first.

We appreciate your support and look forward to serving you again in the future👌


Regards,
Max

Valutata 1 stelle su 5

Takes forever to arrive, do not use this company

Takes forever to arrive, called the customer help line for literally 2 days and not even answered and when I finally got to chat help line and explained how long I have waited and asked to cancel order was told to “read the laws, and good luck”

16 giugno 2024
Non scritta su invito
Logo di HiLIQ

Risposta di HiLIQ

Hi Justin,
I'm Max from HiLIQ Global.


We apologize for the significant delay in your order, which was unfortunately impacted by recent local regulations in Australia. Due to these restrictions, we were only able to ship your order using a freight forwarder.

We understand that this has caused significant inconvenience, and we apologize for any frustration this may have caused.

We value your feedback and will work to improve our shipping processes in the future.

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