Good customer service and good quality products. My heated gilets are still working well months later, and the team were very helpful when I needed to exchange a size. Delivery was a little slow, but... Leggi di più
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Shoes ordered and delivered on 26th June were too small. Despite 3 email requests over a number of weeks requesting return authorisation as per their refund and returns policy they did not reply. It i... Leggi di più
L'azienda ha risposto
Do not buy from them . They are based in China. Not Netherlands. They offer zero refunds Promise refunds which never materialise. I have been actively emails g since December 2025. With rea... Leggi di più
L'azienda ha risposto
I bought a heated base layer as a Xmas present. It arrived as described and promised before Christmas. Very nice quality product at a much better price than elsewhere. Delivery took a while as it wa... Leggi di più
L'azienda ha risposto
2,8
Nella media
368 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
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My experience so far
I placed an order on 08.12.25 which was a gift for my youngest. I waited in anticipation for it to arrive before Christmas. It arrived after. The size was too small as well, which was my mistake though. Emails are usually answered within a reasonable time and very friendly indeed. I was offered a replacement size and that I can keep the smaller size which I think is a lovely offer, given the huge disappointment. So, I shall proceed with the replacement, hoping all goes smooth this time. Good company and super-friendly staff. Thank you.
8 dicembre 2025
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Risposta di Hike Adventure
Thank you for sharing your experience with us. We’re sorry your order didn’t arrive in time for Christmas and that the size wasn’t quite right, but we’re glad our team could assist you promptly and kindly. It’s great to hear you appreciated the replacement offer and our customer service. We hope the exchange goes smoothly and that you’re fully satisfied. Please don’t hesitate to reach out if you need any further assistance!
Scamming Company
My item was showing as being ‘in transit’. When after over a week, I queried this, I was told they had run out of the item and would resend it, which is untrue as tracking said the original order was on its way. I told them to cancel the order as it wouldn’t arrive before Christmas but they ignored this request and sent it out anyway. It arrived on 28th December in a ziplock bag with no label, no instructions, no safety data and very poor quality. Customer service won’t respond to my emails requesting a returns label and refund.
Do not use this company!!
21 dicembre 2025
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Risposta di Hike Adventure
We are sorry to hear about the issues you have experienced and understand your frustration.
This is not the level of service we aim to provide. We would like to review your case in detail and work toward a resolution. To do so, please contact us directly at info@hike-adventure.com, including your order details and previous correspondence.
Our customer service team will prioritize your case and assist you further.
Thank you for bringing this to our attention. We look forward to hearing from you.
Very fast customer service
Very fast customer service, item arrived as described, good quality, helpful team. Many thanks
25 dicembre 2025
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Risposta di Hike Adventure
Thank you for your wonderful feedback! We’re glad to hear that your item arrived as described and that you found the quality and our customer service to be fast and helpful. We truly appreciate your kind words. If you need any assistance in the future, don’t hesitate to reach out!
heated jacket for a Xmas
I bought a heated jacket for a Xmas present. I ordered a men’s M expecting it to be more then big enough for my 14 year old son. When finally arrived it was too small. I have contacted them regarding a size swap and have received a fast response. Hopefully the new size will be plenty big enough.
25 dicembre 2025
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Risposta di Hike Adventure
Thank you for your feedback. We're sorry the jacket didn’t fit as expected but glad to hear you received a quick response regarding the size swap. We hope the new size will be a perfect fit for your son. If you need any further assistance, please don’t hesitate to contact us.
The quality of the products is…
The quality of the products is brilliant. The customer services have been very responsive. I would recommend this company
30 dicembre 2025
Non scritta su invito
Risposta di Hike Adventure
Thank you so much for your kind feedback! We're delighted to hear that you are happy with the quality of our products and our customer service. Your recommendation means a lot to us. If you ever need anything else, we're here to help!
Great customer service
The heated vest we purchased was great. We had problems with getting the socks to work but Hike Adventure were great at helping us sort the problem.
30 dicembre 2025
Non scritta su invito
Risposta di Hike Adventure
Thank you for your feedback! We’re happy to hear you’re pleased with the heated vest and that our team at Hike Adventure was able to help resolve the issue with the socks. Providing great support is very important to us. If you need any further assistance, feel free to reach out!
Further to your response to yesterdays…
Further to your response to yesterdays review I have sent a further email today with attachments of all the emails I have already sent (about 5) plus yesterday completed a contact form and I am still not getting a response
Getting a little frustrated now !
30 dicembre 2025
Non scritta su invito
Risposta di Hike Adventure
We understand your frustration and sincerely apologize for the lack of response so far. To ensure your case is addressed promptly, please contact us directly at info@hike-adventure.com, including all relevant details and correspondence.
Our customer service team will prioritize your inquiry and work to resolve the matter as quickly as possible.
Thank you for your patience and for bringing this to our attention. We look forward to assisting you.
I ordered a gillet for my wife for…
I ordered a gillet for my wife for Christmas. But I got the sizing completely wrong, but the item was exactly as described. Emailed them on boxing day and had a reply the same day! They have arranged to exchange the item, and the customer service has been brilliant!
13 dicembre 2025
Non scritta su invito
Risposta di Hike Adventure
Thank you for your feedback! We’re glad to hear the gillet was exactly as described and that our customer service team responded quickly and arranged the exchange smoothly. It’s great to know you had a positive experience despite the sizing issue. If you need any further assistance, please don’t hesitate to reach out!
Great quality goods excellent customer…
Great quality goods excellent customer service support. I found that the jacket I had purchased did not fit and after emailing customer services I received a very quick reply and choice of solutions. I decided to receive an exchange garment as the quality was really good and exactly what I needed.
30 dicembre 2025
Non scritta su invito
Risposta di Hike Adventure
Thank you for your wonderful feedback! We’re pleased to hear you found the quality of the jacket excellent and that our customer service team provided quick and helpful support. It’s great that you were able to arrange an exchange that met your needs. If you require any further assistance, please feel free to reach out!
Thanks for great customer service
Thanks for great customer service, especially Jea who has been amazing, she kept checking on my order for me and updated me with delivery times and fortunately my heated jacket arrived in time for Christmas , currently charging up ready for the cold weather approaching so hopefully it will be nice and toasty , thanks again
23 dicembre 2025
Non scritta su invito
Risposta di Hike Adventure
Thank you for your lovely feedback! We’re thrilled to hear that Jea provided such attentive and helpful service, and that your heated jacket arrived in time for Christmas. We hope it keeps you nice and toasty during the colder months ahead. If you need any further assistance, don’t hesitate to reach out!
Great service from Hike adventure
I ordered a waterproof jacket and trousers for my partner. I was kept informed of dispatch and delivery and they arrived safely. The outfit is great quality and my partner was very pleased. But unfortunately I had ordered the wrong size. No problem they are going to exchange for the larger size
I will definitely use Hike adventure in the future. Thank you
19 dicembre 2025
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Risposta di Hike Adventure
Thank you for your wonderful feedback! We’re glad to hear that the waterproof jacket and trousers arrived safely and that your partner is pleased with the quality. It’s great that the exchange process for the correct size is going smoothly. We look forward to assisting you again in the future! If you need any further help, please don’t hesitate to reach out.
Heated Vest
I ordered a heated vest as a present for Christmas, the vest arrived on time, was good quality, and worked well but unfortunately the size was a bit too small. The customer service team were very helpful in organising a replacement. Looking forward to the new size arriving as it is a good product.
30 dicembre 2025
Non scritta su invito
Risposta di Hike Adventure
Thank you for your feedback! We’re happy to hear the heated vest arrived on time and that you’re pleased with its quality and performance. It’s great that our customer service team was able to assist you quickly with the replacement. We hope the new size fits perfectly. If you need any further assistance, please don’t hesitate to contact us!
The wrong products were sent as…
The wrong products were sent as Christmas gifts with size issues. After an email customer services came immediately back to me to send out the correct items. Very pleased with there efficiency in such a busy period. Will definitely recommend and shop with them in the future.
Ok, so I have still not received any further communication or the correct items, very disappointing after I left a review!
17 dicembre 2025
Non scritta su invito
Risposta di Hike Adventure
Thank you for your kind feedback! We’re glad to hear that despite the initial issues with the wrong products and sizing, our customer service team responded promptly and efficiently, especially during such a busy period. We truly appreciate your recommendation and look forward to serving you again in the future! If you need any further assistance, please don’t hesitate to reach out.
I ordered a jacket for my husband
I ordered a jacket for my husband, sadly it came in too small, so I recommend you size up, the product is of great quality and will be great for the winter months.
Also exchanging was quick and easy and the customer service team are great.
27 dicembre 2025
Non scritta su invito
Risposta di Hike Adventure
Thank you for your feedback! We're happy to hear you found the jacket to be of great quality and suitable for the winter months. We appreciate your sizing tip, as it will help other customers. It’s also wonderful to know that the exchange process was quick and easy, and that our customer service team provided great support. If you need anything else, we’re here to help!
The heated gilet is a great product and…
The heated gilet is a great product and works well. Original order came up a bit small for my dad but we asked for an exchange and customer service couldn’t have been more helpful.
30 dicembre 2025
Non scritta su invito
Risposta di Hike Adventure
Thank you for your feedback! We’re delighted to hear that the heated gilet works well and that our customer service team was helpful with your exchange request. We hope the new size fits your dad perfectly. If you need any further assistance, please don’t hesitate to contact us!
heated jacket - great product
Ordered a heated jacket for my brother. As others have commented sizing is small so you need to go much larger but excellent product and great customer service.
30 dicembre 2025
Non scritta su invito
Risposta di Hike Adventure
Thank you for your feedback! We appreciate your sizing tip—it’s very helpful for other customers. We’re glad to hear you’re happy with the quality of the heated jacket and that our customer service met your expectations. If you need any further assistance, please don’t hesitate to reach out!
Brilliant experience
The delivery was really quick, the product was good quality and, though I need a different size, the customer services have been brilliant with me and I would definitely order from them again.
29 dicembre 2025
Non scritta su invito
Risposta di Hike Adventure
Thank you for your kind feedback! We’re pleased to hear that your delivery was quick and that you’re happy with the product quality. It’s great to know our customer service team has been helpful with your sizing needs. We look forward to serving you again in the future! If you need any further assistance, please feel free to reach out.
Great customer service
Bought my husband a heated gilet for the winter months on the golf course however sizing is pretty small (he'd usually be a large however I ordered an XL just to be on the safe side but it didn't even meet at the front let alone zip up) so I emailed & customer Services got back to me immediately.
28 dicembre 2025
Non scritta su invito
Risposta di Hike Adventure
Thank you for your kind feedback!
We’re happy to hear that our Customer Service team was able to respond quickly and assist you with the sizing issue. We hope your husband enjoys his heated gilet on the golf course this winter!
If you need any further assistance, please don’t hesitate to reach out.
Great experience shopping with Hike…
Great experience shopping with Hike Adventure. Wonderful customer service and quick delivery especially considering it is the Christmas period
29 dicembre 2025
Non scritta su invito
Risposta di Hike Adventure
Thank you so much for your wonderful feedback!
We’re delighted to hear you had a great shopping experience with Hike Adventure, and that our customer service and delivery met your expectations, especially during the busy Christmas period.
If you need any further assistance, please don’t hesitate to contact us.
Purchased a heated gilet and jacket as…
Purchased a heated gilet and jacket as a Christmas present. Arrived in time for Christmas, unfortunately sizing comes up very small, however emailed customer services and promised a free size swap, excellent customer service.
28 dicembre 2025
Non scritta su invito
Risposta di Hike Adventure
Thank you for your kind feedback!
We’re pleased to hear that your order arrived in time for Christmas and that our Customer Service team could assist you with the size swap.
If you have any further questions or need assistance, please feel free to reach out.
Wishing you a wonderful day!
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