The products and benefits were laid out clearly and instilled confidence. The terms and conditions were very good with 0% loans, I mean who can turn that down ! Install and product are excellent, high... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Although I had done a lot of research before selecting Skylar Solar but there was still a lot I didn't know about solar but the staff helped me to reach the right solution for my property. The ins... Leggi di più
I was very pleased with the overall service provided. The installation team were professional, friendly, and kept me informed throughout the process. Communication was clear from start to finish, and... Leggi di più
L'azienda ha risposto
Communication from HIES is good. Made me feel that should there be a problem, they'd be there to help. Recommended. Best have backup when spending lots with a tradesperson. Thankfully my installer... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.
Informazioni di contatto
Solutions House, Chorley Business & Technology Centre, Euxton Lane, Chorley, PR7 6TE, Regno Unito
- info@hiesscheme.org.uk
- hiesscheme.org.uk
4,9
Eccellente
1269 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
A very professional company,effective &…
A very professional company,effective & efficient
27 aprile 2026
Non scritta su invito
Risposta di HIES
Hi there, Keith. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Very professional service held my hand
Very professional service held my hand all the way 1st rate Job
I was unsure about heat pumps but I decided that given the cost of gas and wanting a new boiler anyway Th Octopus team gave me the confidence to go with it best thing I ever did
23 marzo 2026
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Risposta di HIES
Good morning, John. Thank you for the positive feedback. We are thrilled to hear that the service you received from Octopus was very professional. Kind regards, HIES.
The service was outstanding
The service was outstanding
The fitters where very tidy and cleaned up after themselves
26 marzo 2026
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Risposta di HIES
Good morning, Angela. We are pleased to hear that your installers provided an outstanding service. Thank you for leaving a review. Kind regards, HIES.
Using a HIES Scheme Installer clearly…
Using a HIES Scheme Installer clearly gives benefits of greater security and insurance. Overall well worthwhile.
26 aprile 2026
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Risposta di HIES
Good afternoon, Bernard. Thank you for the positive review. We are pleased to hear that you feel using a HIES member is worthwhile. Kind regards, HIES.
Every step of the way was fully…
Every step of the way was fully explained and fully understood
20 marzo 2026
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Risposta di HIES
Hi there, thank you for leaving a review. We are thrilled to hear that your installers have kept you informed every step of the way. Kind regards, HIES.
The technicians/engineers were so busy…
The technicians/engineers were so busy and hardworking, and so much more! They were very kind and understanding. I was very impressed and happy with the way they handled hard situations, and problems which they managed with such expertise and knowledge.
24 aprile 2026
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Risposta di HIES
Good afternoon, Carolyn. We are delighted to hear that your installers have been very kind and understanding. Thank you for taking the time to leave a positive review. Kind regards, HIES.
Good company to deal with…
Apart from an earlier communication issue, I found contact Solar staff very helpful
31 marzo 2026
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Risposta di HIES
Hi there, thank you for leaving a review. We are pleased to hear that, apart from an earlier communication issue, your installer, Contact Solar, has been very helpful. Kind regards, HIES.
Very good 👍.
24 aprile 2026
Non scritta su invito
Risposta di HIES
Hi there, thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Amazing customer service
Amazing customer service. Efficient workers. Clean and tidy. Great system.
4 febbraio 2026
Non scritta su invito
Risposta di HIES
Hi there, thank you for taking the time to leave a review. We are pleased to hear that your installers were efficient and provided excellent customer service. Kind regards, HIES.
The system works
The system works. I have used the scheme twice now and it is reassuring to know there is deposit protection inbuilt when investing such large sums of money in significant home improvement.
6 marzo 2026
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Risposta di HIES
Good morning, Rose. Thank you for taking the time to leave a positive review. We are thrilled to hear that you feel reassured. Kind regards, HIES.
The team were so friendly and polite
The team were so friendly and polite. They worked really hard and the workmanship is excellent
10 febbraio 2026
Non scritta su invito
Risposta di HIES
Good morning. We are delighted to hear that your installers were friendly and polite during your installation. Thank you for taking the time to leave a positive review. Kind regards, HIES.
They gave me a good deal
They gave me a good deal. The installation was good and I feel communication could be better between the teams and sub-contractors. I made a payment of the deposit and they failed to allocate to my account. So now they are chasing me for something which they should have allocated. They have not provide me with a resolution to date.
19 marzo 2026
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Risposta di HIES
Good morning, Mohammed. Thank you for leaving a review. We are pleased to hear that your installation went well; however, we understand that you feel communication between your installers could have been better. We kindly ask you to contact our customer service team, who can look into this further, on 0344 324 5242 or at info@hiesscheme.org.uk. Kind regards, HIES.
Knowledge team
Knowledge team, worked efficiently and kept me updated throughout
1 aprile 2026
Non scritta su invito
Risposta di HIES
Good morning Kiel, thank you for taking the time to leave a review. We are pleased to hear that you were kept updated throughout and the team was so knowledgeable. Kind regards, HIES.
Risposta di HIES
Good morning, Francis. Thank you for taking the time to leave a positive review - we really appreciate it. Kind regards, HIES.
Very professional.
The whole experience was managed so as to cause me as little inconvenience as possible. Everyone involved was very helpful and refreshingly cheerful. The follow-up emails and insurance certificates came through quickly and were easy to follow.
7 aprile 2026
Non scritta su invito
Risposta di HIES
Good morning, Simon. Thank you for taking the time to leave a review. We are delighted to hear that your whole experience was professional. Kind regards, HIES.
From start to finish from office staff…
From start to finish from office staff to survey to the engineers who installed I can only say very professional cleaned up and even hoovered where they had been working
11 marzo 2026
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Risposta di HIES
Good morning, Phil. Thank you for leaving a positive review. We are pleased to hear that your installers have been professional from start to finish. Kind regards, HIES.
Efficient and informative
The installation of our solar panels was efficient and of high quality. We were kept informed at every stage. Couldn't recommend highly enough.
20 marzo 2026
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Risposta di HIES
Good morning, Margaret. We are thrilled to hear that your installer kept you informed at every stage of the installation. Thank you for taking the time to leave a review. Kind regards, HIES.
Risposta di HIES
Good morning, Andrew. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
HIES
Yes the understanding about the product and good communication on there part would recommend this
4 marzo 2026
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Risposta di HIES
Good morning, Paul. We are pleased to hear that you are happy with the service you have received from HIES. Thank you for taking the time to leave a review. Kind regards, HIES.
DomElec are a company that's put's the…
DomElec are a company that's put's the customer first being polite and friendly from their office staff and also the installation team, great job thanks.
17 marzo 2026
Non scritta su invito
Risposta di HIES
Hi there, thank you for taking the time to leave a review. We are thrilled to hear that Domelec Electrical & Solar Limited was polite and friendly. Kind regards, HIES.
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