Hero Outdoors Recensioni 224

Me and my brother ordered for over 1500$ on june 4 still awaiting fullfillment! . No tracking no nothing ! My question is ... has anyone received there items and if yes after about how much time ? After all those reviews im startimg to think we may need to ask for a refund ! Any advice guys ???

Update : After searching more info seem they at least post a message explaining delays !

Well still waiting
11 days ago they said my order is complete and shipped what a joke
they created a shipping label and still have the order Canada post did not get the package yet to ship!!
funny how when I gave them a bad review I get a email saying my order is shipped!
Will never and I mean never deal with these people again what a bunch of scammers and BS

One word GARBAGE, Sent me a damaged item, that they knew was damaged. NEVER returned my emails.Then requested thru "PAYPAL" that i return item at my expense before refunding. If I would have, I'm sure they would have stated that they never received returned item.
Shop elsewhere, this is the cesspool of on-line marketplace. Don't BUY anything here, go elsewhere.
I have had thousands of on line transactions all over the world, from Russia, China, Australia, Europe, etc. THIS IS THE NUMBER 1 WORST EVER EXPERIENCE FOR ON-LINE BUYING. Walk Away PLEASE

Horrible shopping and customer service experience. I purchased several knives online from them in April, I attempted to contact them to amend the order and then later cancel when I discovered incorrect shipping details. There was no response from numerous attempts to call, email, message within the order system, and even facebook. I then requested for the order to be cancelled after a week since ordering. I finally got a response on facebook in May which only stated that I needed to send an email to the address that I was already trying to contact them on. The order shipped and was subsequently not received, as a result of incorrect shipping details, despite numerous attempts on my part to change and then cancel. Seriously Jeff, if you can take my money, use incorrect shipping details and then knowingly ship the items after not responding to my concerns then you do not deserve to stay in business.

FRAUD- DO NOT ORDER

Thank god for this website. Before I committed to the purchase I decided to review the company. I eliminated all information that I entered to set up a client profile. I deleted everything from my in basket as well. Then I got an email saying that I forgot something. I Deleted it and blocked them. Then 10 days later I got an email saying my order has been shipped!

FRAUD!!!! I checked my credit card and they charged my card 5 times on May 30th and then they charged my card again last night! I was not on their website at all. I sent emails and called but no answering machine or busy. I cancelled my card and I want to get the RCMP involved.

Took my money. Then sent me an email telling me the product I purchased is out of stock. Never received a refund.

Ever look for an item and see that Hero shows it in stock? We'll they may or MAY NOT. Here is my experience.
April 10 - $799 CAD transaction accepted as soon as order is submitted. Order #108XXX, 2 items were listed in stock.
April 15 - received email that items shipped/completed
April 24 - received email that items shipped/completed only this time the 2 items were listed
April 24 - received Canada post email stating that they received the parcel from Hero Outdoors, tracking #XXXXXXXXXXXXX, delivery date is April 30
May 1 - tried calling Hero Outdoors but just has voice mail
May 5 - since I have not received the item and now concerned about all the bad reviews, I opened a ticket with Canada Post
May 11 - Canada Post says item was never scanned, check with sender
May 12 - tried calling Hero Outdoors again (1-855-464-4376) but just has a recording. No way to contact since emails are ignored as well.
May 12 - submitted a MC dispute
May 28 - MC credited me full amount ($799 CAD)
Read the BBB reviews as well.
How can this business operate in this country? The online ordering appears to be a SCAM. Very interesting how it appears Canada Post will deliver the item but Canada Post never did receive the item. Pretty shady stuff.
AVOID, AVOID, AVOID!!

I purchased a pair of Troy sights unforgetable before googling Hero Outdoors. Fde is all that is in stock but I need irons. Paypal 377.42 and get confirmation. Instantly notice Hero sells Fake Troy. Send an email asking about this with on reply. Send an email to cancel order because Troys are highly faked. No response. send 20x emails. call x20 times. Send countless product enquiries. Send order status enquiries. Nothing!
threaten to open a paypal dispute . nothing
actually fo to Paypal- they say to amicably resolve it. wait a week. nothing. Open a PayPal dispute. No reply for 2 weeks. Then - order status email
status - partially shipped lol
for your convenience we shipped 1/2 a set of irons. so f$%# useless and anoying. Like they are trying to beat Paypal and f^#$& me over.
reply with cancel order
hour later shipping label
hour later shipped.
so 30 days after ordering
29 days after canceling
16 days after a paypal dispute is opened
you ship 1/2 of an order that requires 2 parts for
"My Convenience"
for references
wandtalls, reliable, true north arms, bullseye London, wolverine supplies and Canadian Safety Source all answered their correspondence, shipped orders durring the last month.
AVOID HERO OUTDOORS like COVID 19

LGW//May 20..the second order...arrived today,,,

Ordered rubberized hand guard grips and the ones that shipped were a completely different style contrary to their provided image - which SHOULD match the product you're ordering, right? This is a middle man company who offer a convenient catalogue, but with most products sourced-on-demand out of house. Its been 6 months since I ordered a foregrip and judging how its not in stock on Evike I wont hold my breath and may never receive it.

Ordered multiple items and like everyone here, my order hasn't even been fulfilled after 5 weeks. I ordered only what they said was in stock, and they responded to one of my emails saying the my order was going to be shipped that week. However that was over 2 weeks ago and still nothing. I opened a dispute with paypal to which Hero has ignored communicating with to date and just updated my order page yesterday saying "awaiting fulfillment". They really are the pri*ks everyone is stating here.

UPDATE: As of May 25, 2020, Hero Outdoors has failed to reply to PayPal. Nor have they contacted me.

Don’t shop here , they will rip you off . No hero’s here , just thieves that steal hardworking people’s money .

ORDERED A FOLDER KNIFE they said on the website it was in stock after 3 weeks nothing came, I called and called finally some 1 answered and said it was back ordered, I said it was a gift for my dads birthday which passed, and id like my $ back as they said it was in stock they said they don't do that, finally a used knife came not the 1 I ordered this was a 277$ knife, I work for 18,64 per hr this is a lot of $ for me. it was a TERRIBLE TERRIBLE TRANSACTION TERRIBLE COMPANY THEY SHOULD BE SHIUT DOWN, THE OWNER CHARGED. they plan on operating like this. BEWARE

Total scam please do not purchase from website. I ordered products on April 17th 2020, on April 20th 2020 my credit card was charged, and on April 21st I was contacted by my credit card company reporting that my card had been compromised. I believe I have narrowed it down to this company as being the compromise. I have emailed them twice requesting updates on my orders and no reply and from reading other reviews it seems that this company is a total scam. If you read any of the 4/5 star reviews you can tell from broken English that they are fake reviews. Total BS.

Good selection of products, but extremely poor customer service. They do not respond to emails or phone calls. The web site and order accounts are not updated. Many products advertised ARE NOT IN STOCK, and that means very long order processing times. Better Business Bureau rating is F for SNAFU. Buyers beware if you want your items in a timely fashion; you may end up in a Visa or PayPal charge back dispute.

Charged my card then said product was out of stock. Said 5 days for refund. Week later still waiting. Their "Hero Brand" is mis sized chinese surplus and when they send you the wrong size they don' fix it. Do not order from these guys!

Herooutdoors sent me a defective product. I wrote to the company to describe the defect., but did not receive a response. i followed up with another email after three weeks. I have got no response from the company.

Deal with this company with caution.

I have purchased a Marbles Outdoor Axe from them because they are the only Canadian company to have the item in stock (or so they say).

All that has happened since I put my order through is me getting a confirmation of my order and an "awaiting fulfillment" tag. So they sold me an item that was not in stock.

Then they do not answer. Ever. Phone goes straight to voicemail, forget about e-mail replies. They do not even answer Paypal disputes, which is going to be your only way of getting any refund from this criminal company.

NEVER ORDER FROM THEM.

Avoid at all costs. They don't update their website and when you email them to confirm that product is in stock they tell you that it is in their inventory. You place the order and they call telling you that they're sold out. They offer alternative which they describe to you and when you agree they send the wrong item. Atrocious customer service. Owner should be brought up on charges. Can't believe they are still allowed to operate with numerous bad reviews with the BBB. Never will I do business with these bottom feeding scammers again, nor should you. BEWARE!!!!

I placed an order with this store for an Eberlestock pack that showed to be "in-stock". The total came to $338,23 with shipping. I completed the payment, then the waiting began. After a few days of seeing "awaiting fulfillment" I tried calling them, and calling them, and calling them. I finally got a person on the line and they were of no help and said it was coming from their overstock warehouse. I asked for a refund and was told no. Needless to say, 31 days later PayPal had to give me a full refund. There are so many reviews just like this one. Read them, believe them, do NOT shop here. They also scam Canada Post, so if you have had dealings with these guys and have had issues, report them. There is an on-line petition at Change.org to ask Consumer Protection to come down on unethical businesses like this one. Jeff Schwartz the owner needs to be held accountable for taking people's money.