Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The service unavailable any time i check to send the transfer it always have service unavailable and no official communication of downtime or anything.I wonder how other people are managing to send th... Leggi di più
Surprise charges. Be very careful when using heptapay to transact money. They are not open about their charges .When you transfer funds you will get surprise charges that are too high yet they have no... Leggi di più
L'azienda ha risposto
Our experience since we found HeptaPay has been amazing. The speed of remittance is so good and fast responses to queries. So far so good. They are very reliable
L'azienda ha risposto
Dettagli dell'azienda
- Agente di mobile money
- anche in
- Servizi finanziari non bancari
- Servizio di cambio valute
- Servizio di elaborazione dei pagamenti
- Servizio di trasferimento di denaro
- Servizio di vaglia postali
Scritti dall'azienda
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Informazioni di contatto
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenia
- +254114558252
- support@heptapay.com
- heptapay.com
4,1
Molto buono
305 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Ease of use, fast and convenient
First time user - transfer took no more than an hour.
Fast and very efficient. Highly recommend this service.
27 gennaio 2026
Risposta di HeptaPay
Thank you for the review, Michael. Now that you've been verified, your next transaction will take no more than 30 seconds! We look forward to serving you again and again.
Brilliant
Simple, straightforward I am happy with the service, my bank had delays I turned to HeptaPay and they delivered. For first time user expect some delays due to security and verification before payment.
27 gennaio 2026
Non scritta su invito
Risposta di HeptaPay
We’re really glad HeptaPay came through when you needed it. You’re absolutely right – first-time transactions can take a little longer due to security and verification checks. That’s all part of keeping payments safe and reliable. We truly appreciate your patience and trust, and we look forward to serving you again.
The experience was truly amazing
The experience was truly amazing, received the cash as expected from visa to momo, built for local solutions
11 gennaio 2026
Risposta di HeptaPay
Thank you for trying HeptaPay, our locally made solution for loading your mobile money wallet in East African within seconds! We appreciate your review.
Risposta di HeptaPay
We appreciate your review, and we look forward to serving you better in future. Debit Card to Safaricom M-PESA transfers are on-time with HeptaPay for sure!
Great service
This was my first time using this service and I was pleasantly surprised by the speed and ease of use.
24 dicembre 2025
Risposta di HeptaPay
Colette, we thank you for trusting HeptaPay with your cross-border money transfer within Africa. We will keep the service easy and fast to use...just the way you like it!
Risposta di HeptaPay
Thank you for choosing HeptaPay's MoMo Pay service to pay a business in Rwanda! We appreciate your patronage.
Where is your Location in Kenya
Where is your Location in Kenya, you are only talking about Kigali, we have heard that.
Kenya Location?
Building, Office Number and Street.
Because Most People that don't have a physical office are Scammers
11 dicembre 2025
Non scritta su invito
Risposta di HeptaPay
Dear BJ,
What is the HeptaPay transaction ID so that we may assist you?
Risposta di HeptaPay
Dear Methode. Thank you for your review. First-time transactions on HeptaPay require some verification, but your future transacions will take 30 seconds or less!
This app is just for scamming…
This app is just for scamming people🚮🚮Jeremiah Kaguru scammed me 2557 Ksh.He just sent me 1 bob😭😭😭
4 dicembre 2025
Non scritta su invito
Risposta di HeptaPay
Dear Moses Wainaina,
As we mentioned to you via email, your transaction faced some technical difficulties, but these were later resolved and the order was completed successfully.
Fast and Reliable disbursment time..
27 novembre 2025
Risposta di HeptaPay
We appreciate you taking the time to review our service.
So my revolut had a huge delay with…
So my revolut had a huge delay with transfering money to my Momo. Besides the rates being a bit off ( not by a lot, as they do what is promised), I received my money in like 10 minutes. It's great for emergencies, so I would recommend it.
26 novembre 2025
Risposta di HeptaPay
Thank you for the recommendation. Indeed, once your card is approved, transactions on HeptaPay take 30 seconds or less. And with HeptaPay, there are no hidden fees and charges. What you see is what you get! We are working on getting you more competitive exchange rates soon. Thank you for choosing us.
The best platform ever used
The best platform ever used , instant funds and quick support service
Just awesome service
Thanks alot
24 novembre 2025
Risposta di HeptaPay
We appreciate your vote of confidence in our service helping you transact seamlessly.
Their services are great,with amazing…
Their services are great,with amazing customer service.The only downplay is it takes more than the 3 hours indicated to process your funds
11 novembre 2025
Risposta di HeptaPay
Hi Xara. Thank you for your review. First-time transactions take a little bit longer to process as we need to verify customer details. After that, it's 30 seconds or less! We hope you are enjoying faster transactions now.
Fast transactions,always reliable.
10 novembre 2025
Risposta di HeptaPay
Hi Michael. Thank you for your review, and for your customer loyalty through the years.
It works
It works. Used my Rwandan number, paid with credit card and received the MoMo within a few minutes.
4 novembre 2025
Risposta di HeptaPay
We appreciate you for taking the time to review us. We look forward to serving you again and again.
Quick and fast
31 ottobre 2025
Risposta di HeptaPay
Thank you for your kind review. HeptaPay is indeed quick and fast, processing transactions for regular customers in under 30 seconds after payment.
Though it took more than 5 hrs
Though it took more than 5 hrs. Looking ahead for more quicker transfers
24 ottobre 2025
Risposta di HeptaPay
Arpan, your first transaction took 2 hours, 25 minutes, and 21 seconds to be completed, within our 3-hour window for first-time transactions. Future transactions with the same card should take 30 seconds or less. Thank you for choosing HeptaPay.
Fastest Service ever experience
When I initiated the transfer/payment it hit my mobile with seconds less than 10 seconds the transaction was complete, and I was like what a hell is happening today? I was over excited 😆😆
27 ottobre 2025
Risposta di HeptaPay
Hi Bosco. We thank you for being our loyal customer in Rwanda through the years, and we appreciate your review. We are glad you were able to interact with our Uganda service and you loved it! We will keep striving to serve you better.
I'm a returning customer
I'm a returning customer, I gave a very good review the first time I used you, today I'm a disappointed returning customer,mostly with the customer service department, I made my transactions,took hours to reflect, I contacted customer service for help, they end up telling me my cards have issues, and not even giving enough information, they go ahead and tell me they will refund my transaction in 10 business days, money that was supposed to help someone at the hospital, I contacted them again they ignore me but I can see they are replying to a friend I had referred, worst experience
27 ottobre 2025
Non scritta su invito
Risposta di HeptaPay
Hi N. Miller. We are sorry for your experience. After reviewing your case, the delay was due to the use of multiple cards, which goes against our policy. Your refund was processed as advised. We appreciate your understanding and feedback.
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