I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
It does help to convert money from the credit/debit card to momo rwanda but the only issue is the delay of the time it takes for funds to arrive in the account
L'azienda ha risposto
Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Leggi di più
L'azienda ha risposto
I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I us... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Agente di mobile money
- Servizio di elaborazione dei pagamenti
- Servizio di cambio valute
- Servizio di vaglia postali
- Servizio di trasferimento di denaro
- Servizi finanziari non bancari
Scritti dall'azienda
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Informazioni di contatto
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenia
- +254114558252
- support@heptapay.com
- heptapay.com
4,1
Molto buono
228 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Though it took more than 5 hrs
Though it took more than 5 hrs. Looking ahead for more quicker transfers
24 ottobre 2025
Risposta di HeptaPay
Arpan, your first transaction took 2 hours, 25 minutes, and 21 seconds to be completed, within our 3-hour window for first-time transactions. Future transactions with the same card should take 30 seconds or less. Thank you for choosing HeptaPay.
Fastest Service ever experience
When I initiated the transfer/payment it hit my mobile with seconds less than 10 seconds the transaction was complete, and I was like what a hell is happening today? I was over excited 😆😆
27 ottobre 2025
Risposta di HeptaPay
Hi Bosco. We thank you for being our loyal customer in Rwanda through the years, and we appreciate your review. We are glad you were able to interact with our Uganda service and you loved it! We will keep striving to serve you better.
I'm a returning customer
I'm a returning customer, I gave a very good review the first time I used you, today I'm a disappointed returning customer,mostly with the customer service department, I made my transactions,took hours to reflect, I contacted customer service for help, they end up telling me my cards have issues, and not even giving enough information, they go ahead and tell me they will refund my transaction in 10 business days, money that was supposed to help someone at the hospital, I contacted them again they ignore me but I can see they are replying to a friend I had referred, worst experience
27 ottobre 2025
Non scritta su invito
Risposta di HeptaPay
Hi N. Miller. We are sorry for your experience. After reviewing your case, the delay was due to the use of multiple cards, which goes against our policy. Your refund was processed as advised. We appreciate your understanding and feedback.
Simple and convenient
Simple and convenient, procceses are initiated and completed within a minutes for the first time but less than a minute for subsquent use
16 ottobre 2025
Risposta di HeptaPay
We appreciate your review or our service and we look forward to serving you better.
I was confused how to reach the airport…
I was confused how to reach the airport without Kenyan shilling not even usd currency I only had my money on bank which was local but Heptapay changed everything at moment and I paid directly without exchanging the money but only using Heptapay I manage to pay my trip to the airport.
Thanks alit Heptapay you are bridging the gap in the African transaction
17 ottobre 2025
Risposta di HeptaPay
Joselyne, we thank you for sharing your story and your review! Your usecase is the embodiment of the challenge HeptaPay set out to solve: cross-border micropayments. We will strive to continue to make the service better so that you can travel anywhere in the African continent and not have to worry about payments.
Huge delay on transactions
I haven't received the money after transferring money from my card to mpesa. After complaining and sending several mails i receive a mail saying the transaction has been cancelled. I ask my bank they say that the website is holding the amount for 3 Weeks. Thats ticket money somebody was to travel what kind of inconvenience is this. Verrrry disappointed
18 ottobre 2025
Non scritta su invito
Risposta di HeptaPay
Dear Lewis, following your transaction, we promptly (with 20 minutes) informed you that due to technical difficulties, we would be unable to complete the transaction. Thereafter, we immediately released the hold on the funds that we had on your card which results in an immediate refund. We apologize for the inconvenience this situation has caused.
Extremely quick and efficient
Extremely quick and efficient. I will definitely use again.
11 ottobre 2025
Risposta di HeptaPay
Thank you so much for your kind words and your 5-star review. We're glad to hear you found HeptaPay quick and efficient. We look forward to serving you again and again!
Great services and reliable
8 ottobre 2025
Risposta di HeptaPay
We’re delighted to know you find HeptaPay’s services great and reliable. We will keep working hard to exceed your expectations.
Risposta di HeptaPay
We're glad that your transaction went through in 30 seconds or less in-line with our promise to you.
Quick and easy to use
20 settembre 2025
Risposta di HeptaPay
Thank you for your review. Your feedback means a lot to us. We look forward to continuing to provide you with a smooth experience.
The service is awesome
Heptapay is the best global transfer in east Africa i can say.Thanks
21 settembre 2025
Risposta di HeptaPay
Thank you Wilson for your review. We will keep working hard to remain the best money transfer service in East Africa and, eventually beyond!
Nice , quick and faster
Heptapay simplifies money transfer to people abroad to home land. I have tried it and indeed I appreciate. God bless you🙏🙏
16 settembre 2025
Risposta di HeptaPay
Thank you so much for your kind words and 5-star review! It’s our mission to make sending money back home stress-free. Your appreciation truly motivates us. God bless you too! 🙏💙
Excellent service
Excellent service, reasonable fees, and funds delivered to mobile wallets lightning fast.
14 luglio 2025
Risposta di HeptaPay
Thanks for the review, Daniel. We appreciate your confidence in our card to MTN MoMo services in Rwanda. We will work to lower the fees even more in future!
Fast and reliable service
2 settembre 2025
Risposta di HeptaPay
Thank you for your trust in our service. We look forward to serving you again and again as you top up your MTN MoMo mobile money line in Rwanda using your debit/credit card.
Risposta di HeptaPay
Thank you for your positive review. We will keep giving you 5-star credit card to M-PESA services!
Transcation
I love how fast the transaction is. The Transaction fee is too expensive.
26 agosto 2025
Risposta di HeptaPay
We thank you for your review, Peniel Korley. We are working hard to lower the fees even further for the services we offer in Kenya.
Very fast and reliable
20 agosto 2025
Risposta di HeptaPay
Thank you for the review, Michael. Indeed, HeptaPay completes transactions in 30 seconds or less from the time you approve a transaction!
So far it’s good
So far it’s good, apart from some delays that happen sometimes. But general it’s a good help.
15 agosto 2025
Risposta di HeptaPay
Thank you for taking the time to review us. We appreciate your feedback on the occasional delays. Please monitor from September, 2025 and let us know how your experience will be then.
Risposta di HeptaPay
Thank you so much, Alex, for the 5-star review! Your feedback means a lot to us, and we look forward to serving you again and again!
Risposta di HeptaPay
Thank you so much for your 5-star review! We are working hard to improve reliability for our Kenyan service, and you will see more stabiility from September, 2025.
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