Henson Motor Group Recensioni 

650
TrustScore 4.5 su 5

4,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

Great experience buying a used car here. Callum was fantastic — professional, friendly, and very natural, which made us feel really comfortable. There was no pressure or aggressive sales tactics at al... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Darren was really helpful with my choice of car. Right from the first email to the test drive and then to handing the keys over I never felt rushed (or as a female, patronised) and he answered all m... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Darren was very thorough with details and information, there was nothing hidden and he carefully explained everything I wanted to know. Super friendly service and looking forward to any after sales ca... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had an incredible experience purchasing my Mercedes CLA250e from Henson Car Store. Without a doubt, I’d choose them again! A special shoutout to Callum Cairnes – an absolute legend. He went above... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Veicoli e trasporti

Scritti dall'azienda

Established in 1996, Henson Motor Group is one of the UK's largest car supermarkets. Search over 3000 quality cars and find the most competitive finance rates. Visit our Newcastle showroom today to find a car that is right for you.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

650 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(650)

109 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Darren was amazing

Darren was amazing, he was very helpful. He really did go above and beyond to make me feel comfortable during the sale. Such a lovely gentleman. Would definitely recommend him to anyone.

21 maggio 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Valutata 5 stelle su 5

Callum was so helpful I went to look at…

Callum was so helpful I went to look at the car on Sunday and he had everything sorted by Tuesday, couldn’t have asked for better service

6 maggio 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Valutata 5 stelle su 5

Part ex’d my old car for a new car

Part ex’d my old car for a new car. Great service and dealt with by Callum, sorted me out super fast. Would defo recommend, and will be back in the future!

7 maggio 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Valutata 5 stelle su 5

I just got a car from Henson and Callum…

I just got a car from Henson and Callum was a top chap in sorting out the papers works. I still haven’t used the car for long but the customer services I received was wonderful.

29 aprile 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Valutata 5 stelle su 5

Darren was very helpful.

Darren was very helpful throughout would definitely recommend. Great service from Darren went above and beyond!

30 aprile 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Valutata 5 stelle su 5

Car Sale

Richard and Lee just bought my car for a great price, transaction was seamless, money in bank immediately and they even dropped me off at home. All done in less than 45 minutes. Would highly recommend.

30 aprile 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Valutata 3 stelle su 5

Bought hyundai veloster that had been…

Bought hyundai veloster that had been accident damaged and poor repaired after getting InTouch with the previous owner this was confirmed and photos sent . After returning the car they were professional and was very helpful as I was not very respectful to them they did refund deposit and sort the finance out . I would say go and inspect there stock as the salesman said car was in his words "mint" totally different yellow on one side of car also overspray and masking tape marks . Thanks for your response there are touch ups and also smart repairs and as for a 13 year old car that was £2000 above cap clean i expect a better standard off car that has been painted all the way down one side off the car I'm happy to post the full damage of the car from previous owner who hit another car and got rid of the veloster as they could not live with the difference of yellow after leaving the car industry after 20 years i won't recommend or buy from you again . I am still waiting for the rac report and have been refused it as we both know it's not a report or even a inspection it's only a headline to sell there warranty or a hpi that may not recognise any damage as it was sorted by previous customer insurance and as stated i have the proof of damage 2 doors and rear quarter don't try and fob me off with a small repairs on a 13 year old car

12 aprile 2025
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Risposta di Henson Motor Group

Hello,

Thank you for taking the time to write us a review, we are naturally sorry that you feel this way. As the vehicle is over 13 years old it can be expected that it may have had some light repairs carried out at some point, the vehicle did undergo our stringent RAC check whereby it passed without issue.

We are pleased that we managed to resolve this in a timely manner for you.

We wish you the best of luck with your next purchase.

Valutata 1 stelle su 5

Tried to sell me an ex Rochdale taxi

Tried to sell me an ex Rochdale taxi, I only found out when I paid for my own vehicle check online . Company had the cheek to withhold and keep my deposit when I withdrew from the deal.
Tread carefully.

20 aprile 2025
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Risposta di Henson Motor Group

Hi Michael, thank you for leaving us a review. We have searched our records and the only deposit we have taken under this name has actually been refunded. Please do get in touch if you have an outstanding deposit as of course we will refund it immediately. As for a vehicle being used as a taxi, this is not something we retail and our vehicle checks are made available to all of our customers. Many Thanks.

Valutata 5 stelle su 5

Darren is the best sales person i have…

Darren is the best sales person i have ever worked with and smooth process too.

31 gennaio 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Valutata 5 stelle su 5

unbelievable service from darren been…

unbelievable service from darren been buying cars for 20 years and can honestly say he was the best by a country mile will tell all my friends and family about him

17 aprile 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Valutata 5 stelle su 5

This is my second car through henson…

This is my second car through henson group and always looked after by the team there. They sourced a specific car for me in the specification i required at the price i was after.

12 aprile 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Valutata 5 stelle su 5

First time at Henson

First time at Henson, I was looking at EV cars and initially looking at Mercedes, Darren advised us on looking at something else with better range to meet my needs and came across Mustang Mach E. After test driving, decided it was a great car.

Darren was a great help, everything was explained simply and all questions answered.
Will definitely be recommending and continuing using in the future.

8 aprile 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Valutata 5 stelle su 5

Finally got a brilliant car with the…

Finally got a brilliant car with the help off darren very lovely and friendly

Made my car spot on also told me if I have any problems to ring him
Thank you so much everyone !
Ash x

4 aprile 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Valutata 5 stelle su 5

Great sales experience so far

Great sales experience so far. Callum sold us the car and done a good job.

30 marzo 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Valutata 5 stelle su 5

Recently purchased a car from this…

Recently purchased a car from this garage, was introduced to the garage via a third party & very pleased with the service received. I Dealt with Callum Smith personally - he was extremely helpful & informative throughout the process, he was very good with correspondence & getting things organized for me to collect my car. Extremely happy customer. Thankyou Callum!

25 marzo 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Valutata 5 stelle su 5

Bought a car

Was served by Callum, he did a great job with our purchasing experience.

18 marzo 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Valutata 5 stelle su 5

Brilliant from start to finish

Brilliant from start to finish, Jack was very helpful answering any questions I had about the car and the buying process and kept me updated the whole time.

14 marzo 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Valutata 5 stelle su 5

Thanks Darren

Cannot fault Henson Motor Group and Darren in particular, the whole process was fantastic. I haven’t bought a car for about 25 years due to being a company car driver but Darren got me through the process quickly and easily and I cannot thank him enough. Highly recommend.

11 marzo 2025
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Risposta di Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

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