Helpling UK Recensioni 

3521
•
TrustScore 3 su 5

3,0

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Scopri cosa dicono le persone

Valutata 2 stelle su 5

Used on two separate occasions and had the same outcome. Generally poor and over priced cleans. Both cleaners have been slow and required extra time, and both have not been able to communicate in... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Whilst this is a good service in principle, they cannot wait to find ways to take extra money from you. The platform is designed to get you to accidentally book multiple sessions (but not cancel them)... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

My cleaner has being every week on time or early. She is very friendly, approachable and fun. Although she speaks little English only Portugese, but somehow were managing. The quality is very good a... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Cleaner stopped attending property and stopped answering phone calls / texts. During this time, Helpling continued to charge us for cleaning services that did not take place. Helpling customer service... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di pulizie
  2. anche in
  3. Impresa di pulizie
  4. Servizi di pulizia per la casa

Informazioni fornite da varie fonti esterne

Helpling is an online marketplace that helps match you with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

4K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,0

Tutte le recensioni

(3521)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great experience

First time using the app. I found it a little tricky to use, however someone was always on hand immediately on WhatsApp to help, and they were brilliant. The cleaner I hired was exceptional. Brilliant at her job, and such a warm and polite person too. Prob the best experience of this sort that I have had regarding hiring a cleaner from an online service. Whole process felt very human. And I will defo use Helpling and hopefully the same cleaner again!

14 maggio 2022
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Risposta di Helpling UK

Hi Norma,

Thanks for your review! We're delighted to hear that you're happy with the service.

Many thanks,
Your Helpling Team

Valutata 5 stelle su 5

Easy to use service good cleaning!

Easy to book, our cleaner is fabulous

13 maggio 2022
Non scritta su invito
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Risposta di Helpling UK

Hi Elizabeth,

Thanks for taking the time to leave a review.

We're really pleased to hear that you are enjoying the Helpling service.

Have a great day!
Your Helpling Team

Valutata 5 stelle su 5

So far so good

So far so good. However it is early days.

11 maggio 2022
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Risposta di Helpling UK

Hi Gina,

Thanks for the 5 stars! We're pleased to hear you're happy with the service.

Thanks,
Your Helpling Team

Valutata 5 stelle su 5

Great cleaner

Great cleaner, house was left smelling fresh and clean and was cleaned to a very good standard and the site means you can change your schedule easily and just send a request.

5 maggio 2022
Non scritta su invito
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Risposta di Helpling UK

Hi Rebkah,

Thanks for your review! We're delighted to hear that you're happy with the service.

Many thanks,
Your Helpling Team

Valutata 5 stelle su 5

Very good service

Very good service, excellent cleaner.
I must admit the Helping has improved very much over the last two years!
And they have been providing to me a cleaner who is doing a very good job diligently and methodically for a period over 2 years.
Please continue to this lever of service in the years to come too

29 aprile 2022
Non scritta su invito
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Risposta di Helpling UK

Hi Spiros,

Thanks for the 5 stars and for taking the time to leave a review. We're really pleased to hear that you are enjoying the Helpling service.

Thanks,

Your Helpling Team

Valutata 5 stelle su 5

Cleaner review 8 weeks 28.4.22

My cleaner has been coming for 8 weeks. She is very punctual, hard working, very thorough and leaves a high quality finish. She does not speak much English but we get by.

28 aprile 2022
Non scritta su invito
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Risposta di Helpling UK

Hi Kirsty,

Thanks for taking the time to leave a review.

We're really pleased to hear that you are enjoying the Helpling service.

Have a great day!

Your Helpling Team

Valutata 4 stelle su 5

Pleased so far!

Pleased so far. The app is simple to use, and everything can be done over the platform keeping things easy. Our cleaner was friendly and efficient- we will keep using them.

28 aprile 2022
Non scritta su invito
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Risposta di Helpling UK

Hi Benjamin,

Thanks for your review! We're glad to hear that you are enjoying using the service.

Your Helpling Team

Valutata 5 stelle su 5

Great to find cleaners quickly

Great to find cleaners quickly. Also great to be able to see feedback from others about them.

28 aprile 2022
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Risposta di Helpling UK

Hi Anu,

Thanks for your review! We're delighted to hear that you're happy with the service.

Many thanks,

Your Helpling Team

Valutata 2 stelle su 5

Won't use Helpling Again

Used on two separate occasions and had the same outcome. Generally poor and over priced cleans. Both cleaners have been slow and required extra time, and both have not been able to communicate in English even thought their prior messages were in English (likely Google translate).

Helpling didn't want to support and as soon as the money was transferred for the clean there was silence.

Will go direct next time.

28 aprile 2022
Non scritta su invito
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Risposta di Helpling UK

Hi Ty,

Thank you for your review.

We’re sorry to hear that you have had a negative experience with Helpling. We’re keen to turn this around for you!

Please send an email to info@helpling.co.uk with the subject Trustpilot/Google Review and a member of the Customer Service Team will be in touch.

Thank you,

Your Helpling Team

Valutata 5 stelle su 5

First time hiring a cleaner but very…

First time hiring a cleaner but very impressed and should have done it years ago when our physical abilities prevented thorough cleaning

28 aprile 2022
Non scritta su invito
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Risposta di Helpling UK

Hi Gillian,

Thanks for taking the time to leave a review.

We're really pleased to hear that you are enjoying the Helpling service.

Have a great day!

Your Helpling Team

Valutata 5 stelle su 5

Excellent service

Excellent service, I was very happy. Great customer service.

27 aprile 2022
Non scritta su invito
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Risposta di Helpling UK

Hi Amy,

Thanks for taking the time to leave a review.

We're really pleased to hear that you are enjoying the Helpling service.

Have a great day!

Your Helpling Team

Valutata 5 stelle su 5

Very good app for cleaning job

Very good app for cleaning job , easy to use .
Also good rate .

19 aprile 2022
Non scritta su invito
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Risposta di Helpling UK

Hi Danielle,

Thanks for taking the time to leave a review.

We're really pleased to hear that you are enjoying using the Helpling Partner.

Have a great day!

Your Helpling Team

Valutata 5 stelle su 5

Excellent

Excellent. The site was decent and the cleaner + communication was good also.

16 aprile 2022
Non scritta su invito
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Risposta di Helpling UK

Hi,

Thanks for the 5 stars!

We're pleased to hear you're happy with the service.

Thanks,

Your Helpling Team

Valutata 1 stelle su 5

Cleaner did not attend but charged for clean

First time using Helpling after being recommended by a friend. Found a suitable cleaner, spoke over chat and agreed a time a day. Late the night before the cleaner messages to say they have covid and can we reschedule, so I suggest an alternative but no reply. Next day I received an email to say we have been charged for the clean! No one answers the phone lines, no one replies to emails and no ones replies to whatsapps via the Helpling whatsapp helpline. Cancelled all future cleans but I can not seem to get into contact with anyone to get my money back. Would not use again.

13 aprile 2022
Non scritta su invito
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Risposta di Helpling UK

Hi Holly,

Thank you for your review.

We’re sorry to hear that you have had a negative experience with Helpling. We’re keen to turn this around for you!

Please send an email to info@helpling.co.uk with the subject Trustpilot/Google Review and a member of the Customer Service Team will be in touch.

Thank you,

Your Helpling Team

Valutata 5 stelle su 5
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Risposta di Helpling UK

Hi Nicola,

Thanks for your review! We're delighted to hear that you're happy with the service.

Many thanks,

Your Helpling Team

Valutata 5 stelle su 5

Great platform

Great platform, what I like about them in particular is that you can contact their customer support via whatsapp and they are very quick to respond.

8 aprile 2022
Non scritta su invito
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Risposta di Helpling UK

Hi there,

Thanks for your review! We're delighted to hear that you're happy with the service.

Many thanks,

Your Helpling Team

Valutata 1 stelle su 5

Shameful.

This is the most
Laughable cleaning service, most unprofessional and completely irresponsible - the cleaners are not vetted, and when there’s photo proof of nothing having been cleaned they deny everything saying it’s not their responsibility as their cleaners are freelance. I had
Tinga e my flat cleaned for 9 hours after they had been in to do a post tenancy clean. Shameful. There are so many diligent, respectful and honest people looking for work- don’t go near these cow boys.

31 marzo 2022
Non scritta su invito
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Risposta di Helpling UK

Hi Alicia,

Thank you for your review.

We’re sorry to hear that you have had a negative experience with Helpling. We’re keen to turn this around for you! Unfortunately, please note that we do not offer end of tenancy clean.

Please send an email to info@helpling.co.uk with the subject Trustpilot/Google Review and a member of the Customer Service Team will be in touch.

Thank you,

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